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Results-driven operations and Root Cause Analysis (RCA) professional with 8 years of experience at Amazon across escalation management, process improvement, operations leadership, and Trust & Safety functions. Skilled in handling high-complexity investigations, identifying operational gaps, analyzing recurring issues, and driving continuous improvement initiatives through data-backed insights.

Experienced in stakeholder collaboration, quality and productivity management, escalation resolution, and operational excellence across global marketplaces. Strong background in process optimization, issue resolution, and cross-functional coordination supported by Lean Six Sigma principles and business analytics knowledge.


  Highly accomplished, versatile, and dedicated Customer Service Professional seeking an opportunity to leverage strong leadership abilities. Solid time management skills with the ability to prioritize and task to meet company and customer needs. A top record of sales with 100% satisfaction and a proven commitment to providing exemplary customer service in supporting an organization to achieve its established goals and objectives. VALUE OFFERED
  Relationship Building - merges solid interpersonal and communication skills to forge, nurture and maintain strong business and customer relationships. Enthusiastically collaborates with internal colleagues to achieve established goals and expectations.
  Knowledge and Expertise - demonstrates expertise in all areas of customer service, problem resolution, sales support, client acquisition and retention, follow up, and client relations.
  Team Building and Motivation - effectively communicates with and motivates team members, fostering an atmosphere of teamwork and collaboration with an emphasis on goal attainment.
  Customer Service - blends integrity, innovative thinking, and leadership attributes to ensure first- rate customer satisfaction. Optimizes service delivery using superior decision-making talents, critical thinking skills, and an unwavering drive to excel.
  Competitive Drive & Strategic Thinking - personable, persuasive and highly respected for strong conflict resolution skills, displaying a positive leadership approach, and consistently surpassing goals.

Personable and dedicated Customer Service Representative with extensive experience in call industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 24 years of experience in quickly resolving complaint issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Dynamic finance leader with extensive experience at Save the Children International, excelling in financial management and strategic planning. Proven track record in budgeting and donor compliance, coupled with strong communication and leadership skills. Successfully enhanced operational efficiency and fostered partnerships to drive organizational success.

CAREER SUMMARY
EXECUTIVE ASSISTANT | PERSONAL ASSISTANT | SENIOR SECRETARY

  A Self-driven and highly organized, reliable, responsible, proactive and efficient Executive Assistant with more than 20 years of demonstrated experience in providing secretarial and administrative support to VP of Sales and MD, JAPAC for 3 years 8 months, to two Partners in KPMG for 2 years, supporting C-suite Executive of 5 different CEOs' at Parkway East Hospital for 5 years and 12 years with IBM as Senior Secretary supporting various Asia Pacific Senior Executives, and General Managers.
  Possess excellent communication skills and the ability to discreetly deal with sensitive information.
  Impeccably planned and organized Parkway Pantai Board of Directors’ meeting, Parkway East Hospital Open House and Town Hall meetings with 100 or more participants.
  A team player, easy to work with and influential in helping colleagues resolve problems and get things done.
  Expense Management and Budgeting - Allocation and keeping track of budget given from global to the respective region namely ANZ/Japan / SEA / India. Raising of PO. Ensured that all the vendors are paid on time. Justification and obtained approval for regional Offsite events.


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Bba: specialized studies in business - undefined

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