Gakenathata Konelo Molemogi
Accountant
P O Box 10243 Tatitown
Summary
Customer service professional with robust background in delivering high-quality support and fostering positive customer relationships. Adept at managing customer inquiries, resolving issues, and ensuring satisfaction. Reliable team collaborator with strong commitment to achieving results and adapting to changing needs. Skilled in active listening and conflict resolution, valued for empathy and patience.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Care Officer (Intern)
Water Utilities Corporation
01.2012 - 01.2014
- Cashiering
- Preparation of daily receipt reconciliation
- Opening of customer accounts
- Resolving customer queries
- Creation of notifications
- Ensuring customer satisfaction
- Worked using SAP
- Managed high call volumes with exceptional time management and multitasking skills.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
Volunteering Teacher
Good Traits Pre-school
01.2015 - 11.2018
- I worked as a volunteer teacher to pre-school students
Education
Diploma in Accounting -
Botswana Accountancy College
01.2008 - 01.2010
BGCSE - undefined
Maun Senior Secondary School
01.2006 - 01.2008
Skills
ACCPAC Accounting Software
Accounting and bookkeeping
Accounts payable and receivable
Invoice balancing
Customer relations
Bank reconciliation
Financial reporting
Skills Obtained
- Managing Systems and people in the accounting Environment
- Drafting Financial statements
- Implementing Audit Procedures
- Prepare business Taxation Computations
Professional knowledge
- Administration and Management skills
- Accounting and Economics science
- Customer and Personal Service
- Mathematics
- Microsoft Office Package (Word, Power point and Excel)
- Human Resource Management
- Records Management
Personal values
- Analytical thinking
- Integrity
- Excellence
- Persistence
- Stress tolerant
- Self control
- Cooperation
- Dependability
Personal Information
- Date of Birth: 10 October 1990
- Gender: Female
- Nationality: Motswana
- Married
- Maiden Surname : Setswalo
- Religion: Seventh Day Adventist Christian
Educational Training
- 08/01/10, Diploma in Accounting, Botswana Accountancy College
- 06/01/08, BGCSE, Maun Senior Secondary School
Timeline
Volunteering Teacher
Good Traits Pre-school
01.2015 - 11.2018
Customer Care Officer (Intern)
Water Utilities Corporation
01.2012 - 01.2014
Diploma in Accounting -
Botswana Accountancy College
01.2008 - 01.2010
BGCSE - undefined
Maun Senior Secondary School
01.2006 - 01.2008
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