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Game Zanel Mako
Industrial Relations Officer
Gaborone
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Capital related position. Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee offering excellent communication and good judgment.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Industrial Relations Officer
Botswana Land Boards Local Authorities and Health Workers Union
Gaborone
11.2021 - Current
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Prepare for and partake in Consultative meetings with employers/negotiations & collective bargaining meetings
- Research on public policy in particular labour laws and labour policy framework
- Represent members in grievances and disciplinary hearings
- Represent members in dispute resolution process (mediation and arbitration)
- Preparation for and facilitation of training programme for shop stewards and workers
- Facilitate for publication of material on imdustrial relations regarding the struggles of workers
- Link with international unions and progressive formations .
Human Capital Management Intern
AMINAAMI
Gaborone
02.2021 - 05.2021
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Increased customer satisfaction by resolving issues.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Clerk
University of Botswana
Gaborone
04.2019 - 04.2019
- Responsible for answering questions and queries in a friendly and professional way as well as organizing and maintaining the polling station before the poll opens
- Ensured that qualified voters are permitted to vote and requested identification from voters
- Checked in and processed voters and ensured that unauthorized persons do not vote
- Distributed ballots to registered voters and answered questions on the voting process
- Provided via face-to-face contact and communication assistance and instructions to voters on the voting procedure
- Maintained the secrecy of the voting processes and also ensured order in the polling station
Shop Assistant
Plantation Bookshop
01.2016 - 01.2017
- Maintained and organized stock orders, stock shelves and assisted in display setups
- Also responsible for processing cash/sales transaction accurately and according to set controls and procedures
- Used computer system for scanning, printing, photocopying and fax machines
- Developed relationships with clients and ensured repeat business
- Implemented selling and merchandising strategies to close sales and ensure a customer-centric delivery
- Closed sales fast and made and executed plans to gain repeat business
- Performed other general administrative tasks as well.
Shop Assistant
Dula Bookshop
01.2015 - 01.2016
- Ensured shelves were stocked according to high standards, handling and maintained a clean environment
- Managed transactions of bookstore merchandise and ensured register was balanced
- Took special orders for books and merchandise not in stock
- Handled customer questions and provided information on procedures and policies
- Ensured the book set up was compliant with Health and Safety regulations
- Also responsible for answering client queries in a polite and helpful manner
- Areas of Expertise
- Generating & closing sales Branding business products & services
- General administrative duties Business management & planning
House Captain, Phikwe Senior
Secondary School Selebi Phikwe
01.2015 - 01.2016
- Duties involved ensuring the house was in order, clear and conducive for learning
- Page 2 of 3
Assistant Youth Leader
Winners Chapel International Botswana Selebi, Phikwe
01.2014 - 01.2016
- Planning and organizing fund raising activities.
Choir Leader
Winners Chapel International Botswana Selebi Phikwe
01.2014 - 01.2016
- Responsible understanding, empathizing and interacting with members from different cultures.
Education
Masters of Commerce in Human Resource Management - Business Management
Botho University
Gaborone, Botswana 05.2022 - Current
Bachelor of Business Administration & Management -
University of Botswana
01.2017 - 01.2021
Botswana General Certificate of Secondary Education - undefined
Selibe Phikwe Senior School
Skills
undefined
Additional Information
- Currently: , Willing to relocate & travel extensively Availability: Can start Immediately
Interests
Connecting with nature
Charity work
Cooking
Willingness to gain new knowledge theoretically and practically
References
Mr Odirile Sekobye
Head of Industrial Relations
Botswana Land Boards Local Authorities and Health Workers Union
P O Box 201042
Bontleng, Gaborone
Botswana
Contacts: +26772443444/ +267 3932399
sekobyeo@mokaulengwe.co.bw
Mr Ketlhalefile M. N. Motshegwa
Secretary General
Botswana Land Boards Local Authorities and Health Workers Union
P O Box 201042
Bontleng, Gaborone
Botswana
Contacts: +26774310089/ +267 3932399
comrademotshegwa@gmail.com
Professor Motsumi Ndala Marobela
Lecture
Department of Management, Faculty of Business,University of Botswana
Pvt Bag UB 00701
Gaborone
Botswana
Contacts: +2673552222 marobela@ub.ac.bw
Timeline
Masters of Commerce in Human Resource Management - Business Management
Botho University
05.2022 - Current
Industrial Relations Officer
Botswana Land Boards Local Authorities and Health Workers Union
11.2021 - Current
Human Capital Management Intern
AMINAAMI
02.2021 - 05.2021
Clerk
University of Botswana
04.2019 - 04.2019
Bachelor of Business Administration & Management -
University of Botswana
01.2017 - 01.2021
Shop Assistant
Plantation Bookshop
01.2016 - 01.2017
Shop Assistant
Dula Bookshop
01.2015 - 01.2016
House Captain, Phikwe Senior
Secondary School Selebi Phikwe
01.2015 - 01.2016
Assistant Youth Leader
Winners Chapel International Botswana Selebi, Phikwe
01.2014 - 01.2016
Choir Leader
Winners Chapel International Botswana Selebi Phikwe
01.2014 - 01.2016
Botswana General Certificate of Secondary Education - undefined
Selibe Phikwe Senior School
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