Gaofiwe Gaoforwe
Summary
Proven leader in retail management, adept at boosting sales and customer satisfaction through expert inventory management and exceptional customer service. At Pizza Hut, significantly enhanced store operations and staff performance. Excels in staff supervision and multitasking, ensuring optimal store efficiency and profitability. Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
6
6
years of professional experience
Work History
Store Supervisor
Goldwing (pty) Ltd
Botswana (Remote)
06.2021 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Store Manager
Pizza Hut
Botswana
03.2018 - 02.2022
- Managed daily operations to ensure smooth functioning
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Completed point of sale opening and closing procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
High School Diploma -
Botswana Accountacy College
Botswana06.2022
Skills
- Inventory Management
- Customer Service
- Staff Supervision
- Multitasking and Organization
Languages
English
Native language
setswana
Advanced
C1
Timeline
Store Supervisor
Goldwing (pty) Ltd
06.2021 - Current
Store Manager
Pizza Hut
03.2018 - 02.2022
High School Diploma -
Botswana Accountacy College