Summary
Overview
Work History
Education
Skills
References
Interests
Accomplishments
EDUCATION
Timeline
Generic
GAOLATLHE BOGOSI

GAOLATLHE BOGOSI

Customer Service Manager
Gaborone

Summary

Dedicated and customer-focused with a successful background in the business environment as part of leading highly performing teams to meet or exceed objectives. A tactical and inspiring team builder with experience in handling customers, development, and delivering excellence. Calm and professional individual with experience in resolving customer concerns and dealing flexibly with change.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Customer Service Manager

Aramex Botswana
Gaborone , Botswana
05.2025 - Current
  • Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
  • Implements production, productivity, quality, and customer-service standards
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Developed customer service manual to standardize procedures across all departments.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Office Administrator

Urban Icon T/A Bounceland Trampoline Park
Gaborone , Gaborone
11.2020 - 04.2021
  • Carrying out clerical duties such as answering the phone, responding to emails and preparing company documents.
  • Coordinating and managing appointments and meetings
  • Performing bookkeeping task such as invoicing, monitoring accounts, receivables, petty cash reconciliation, budget tracking.
  • Purchasing office supplies equipment and furniture
  • Performing other relevant duties when needed
  • Completed bi-weekly payroll for more than 50 employees.

Sales Agent

Enjoyable Safe Pleasure Condoms
11.2019 - 02.2020
  • Raising awareness about the existence of the ESP condoms
  • Conducting product testing
  • Conducting customer satisfaction surveys
  • Handling Customer Complaints

Accountant Intern

Thebe Capital
02.2019 - 11.2019
  • Responsible for reconciling the clients’ accounts
  • Handling customer complaints
  • Preparing and processing payroll for employees
  • Maintained organized accurate records by coding invoices correctly
  • Kept abreast of state and account procedures to ensure legal compliance

Warehouse Supervisor

Hamath Investment
05.2018 - 10.2019
  • Recording the new stock
  • Handling to customer complaints
  • Cleaning the storeroom
  • Organizing the shop
  • Coding the new stock of goods

Education

Bachelor of Business Administration (Hons) - International Business

Limkokwing University of Creative Technology
Gaborone
11.2020

High School Diploma -

Seepapitso Senior Secondary School
Kanye, SO
11.2015

Ntebogang Junior School
Kanye
11.2013

undefined

Matsaakgang Primary School

Skills

Excellent Communication

References

Bulambo, Simuyambala, Finance lecturer, bulambo.simuyambala@gmail.com, +267 76258117, Limkokwing University of Creative Technology

Interests

Reading novel, Watching movies

Accomplishments

  • TAN SRI LIMKOKWING AWARD FOR CREATIVE AND INNOVATION For exemplary performance is strategizing and application of extraordinary creative and innovative discipline in project ideation and outcomes.
  • INTERNATIONAL MARKETING EVENT COORDINATION CERTIFICATE: LIMKOKWING UNIVERSITY OF CREATIVE TECHNOLOGY Successful coordination a cultural event for international marketing held in Limkokwing with an aim of appreciation the diverse international cultures in the world and also sourcing the funds for the event.
  • INTERNATIONAL CULTURAL EXCHANGE ARTISTIC TRAINING CERTIFICATE: MINISTRY OF YOUTH SPORTS AND CULTURE A training workshop that explored the creative, social and psychological make-up to Empower the human and artistic brand of self-awareness
  • APPRECIATION FOR BEING AN OUTSTANDING TEAM LEADER CERTIFICATE: SEEPAPITSO SENIOR SCHOOL BOOT CAMP Being appreciated for being the best team leader in terms of building an intact them that achieved the overall intended objective. This was achieved through team development activities, motivation and following guidelines and assigned tasks to details.

EDUCATION

GROWTH POINT TRAINING AND DEVELOPMENT: INTRODCTION TO MARKETING AND SALES: GABORONE ;2022

Timeline

Customer Service Manager

Aramex Botswana
05.2025 - Current

Office Administrator

Urban Icon T/A Bounceland Trampoline Park
11.2020 - 04.2021

Sales Agent

Enjoyable Safe Pleasure Condoms
11.2019 - 02.2020

Accountant Intern

Thebe Capital
02.2019 - 11.2019

Warehouse Supervisor

Hamath Investment
05.2018 - 10.2019

undefined

Matsaakgang Primary School

Bachelor of Business Administration (Hons) - International Business

Limkokwing University of Creative Technology

High School Diploma -

Seepapitso Senior Secondary School

Ntebogang Junior School
GAOLATLHE BOGOSICustomer Service Manager