Gaone Basebi
Performance And Tools Exceutive
Gaborone
Summary
CAREER OBJECTIVES A Business Entrepreneurship graduate with experience of successfully coordinating activities. Comfortable working with people of all levels and having excellent commercial approach to solving problems and developing business projects. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level. To become a professional and work in any organization that will expose me to different aspects of work/business environment & that recognize ambition and offers an opportunity for development and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Performance and Tools Executive
Orange Botswana
07.2021 - Current
- Relations Management
- Supporting sales operations and managers by producing and monitoring the sales unit performance reports
- Managing the sales commercial tools and sales processes matrix
- Contribute to the management of the sales staff commission
- Contribute to some specific projects to support the channels and the unit strategy/transformation plan implementation
- Encourage synergy between the various departments.
Sales Support Assistant
Orange Botswana
09.2019 - 06.2021
- (Sales Support)
- Shops Management
- Ensure all resources are available at all shops to manage shop operations:
- Type approvals
- User access requested
- Updated price tags
- Action of all ordered postpaid vouchers
- Shops regulatory management
- Ensuring all shop licenses are renewed
- Lease agreements update shared with property and legal departments
- Consistent update on maintenance issues and share with the property manager & shop management
- Sales Unit Animations & Shop Animations
- Animations on key topics, trainings, product information relating to shops-shared timeously via O.sofresh
- Launch and manage group challenges /internal challenges to OBW Shops
- Animate 4G and monitor progress
- Support Shops on animations
- Support B2B & B2C synergy on all offers
- Right Q Reporting
- Ensure tool is always working and support shops
- Animate and monitor usage of Shops allocated
- Ensure improvement of NPS Score and Average Waiting times
- Provide shops with weekly list of detractors and Passive for follow ups
- Prepare weekly report of activity at shops
- Reconciliation and Quality Assurance
- Reconciliation on shops allocated
- Timelines met and daily commitment expected
- Completion of the recon report
- Investigate missing documents (100% submission)
- Investigate undeclared / declared shortages
Controlled Channel Assistant
Orange Botswana
04.2017 - 08.2019
- Department: Sales (Retail and Partner Service Point section/team)
- Business-improve Postpaid and Boost Hybrid
- Stock management at Cellcity
- To secure postpaid stock management at cellcity and stock forecasting is well managed with no disruptions to partners
- Postpaid stock and accessories and availability to be strongly managed between OBW and Cellcity
- Daily/weekly and monthly stock counts per shop balanced to the postpaid dashboard
- Controls and quality assurance
- Homologation ratio-100%
- Postpaid dashboard
- Upfront postpaid dashboard
- Target management per shop
- Performance/achievement updates
- Confirmation of collection of Orange payments
- Management of customer statement
- Reconciliation of Orange shops allocated
- Investigating missing documents
- Investigating undeclared/declared shortages when banking
- Daily completion of activities declaration spread sheet
- Timeliness met and daily commitment expected
- Preparations of Weekly, Monthly and Quarterly reports for Sales management
- Portfolio Management-Contribute in ensuring the Growth of Orange revenue generated by Orange retail partners
- Partner Support -Build a strong relationship between Orange retail partners, POS, and banks by participating in value chain activities, and promotions to grow sales
- Management of customer needs queries and concerns in a timely manner
- Key Account Management, Partner business transformation and effectiveness
- Make regular visits/calls to partner point of sale for sanity checks (branding, stock disruption, and stock availability) to close deals
- Ensure presence and availability of Orange prepaid products and services within all partners POSs including banks
- Management of consignment and credit partners
- Analyse weekly & monthly partner performance, recommend and share with the partner
- Weekly/Monthly/Quarterly Partners Sales Update
- Order balancing & reconciliation(LS Retail versus orders received)
- Invoicing orders for dealers and also assists with B2B orders at Partner Service Point (Warehouse)
- Filing of dealer invoices
- Sales Business Partner Account Statements
- Sales Business Partner Consolidated Balances Report
- Reports (Commissions)
- Monthly Bank Sales Trends and Retail Sales Trends
Money Business Development Executive-Intern
Orange, Orange Botswana
02.2015 - 02.2017
- Department: Sales (Orange money Business Development team), Support
- Weekly service point reporting
- Creation of Orange Money service points accounts ( Tango/Nomad)
- Daily tracking of Reimbursements
- Nomad payment commissions-Ensuring that all service points are paid well in time
- Helping dealers with resetting OM Web passwords for Orange Money reports (Commissions)
- Choppies reporting
- Enumerator or Research Assistant (The 2011 population and housing census), Central Statistics Office
- The job among others entails administering a set of questionnaires among households.
Florence Academy Trainings
Education
Bachelor of Business - Entrepreneurship
01.2012 - 01.2013
Hons - Business Management
Limkokwing University of Creative Technology
Associate Degree - Business Management
Limkokwing University of Creative Technology
01.2008 - 01.2011
BGCSE - undefined
Materspei College
01.2006 - 01.2007
Degree - undefined
Limkokwing University of Creative
11.2012 - 11.2013
Skills
Maintain targetsundefined
Reading
To keep abreast of what is happening around the world.
Timeline
Performance and Tools Executive
Orange Botswana
07.2021 - Current
Sales Support Assistant
Orange Botswana
09.2019 - 06.2021
Controlled Channel Assistant
Orange Botswana
04.2017 - 08.2019
Money Business Development Executive-Intern
Orange, Orange Botswana
02.2015 - 02.2017
Degree - undefined
Limkokwing University of Creative
11.2012 - 11.2013
Bachelor of Business - Entrepreneurship
01.2012 - 01.2013
Associate Degree - Business Management
Limkokwing University of Creative Technology
01.2008 - 01.2011
BGCSE - undefined
Materspei College
01.2006 - 01.2007
Florence Academy Trainings
Hons - Business Management
Limkokwing University of Creative Technology
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