Gaone Manama
Gaborone
Summary
Competent IT Officer well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
15
15
years of professional experience
Work History
DIGITIZING OFFICER
SOUTHERN AFRICAN DEVELOPMENT COMMUNITY
03.2021 - Current
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Quality Assurance Officer
China Civil Engineering Construction Company
04.2021 - 12.2021
- Company Overview: PROJECT: CONSTRUCTION OF NSC 2.3 - RAW WATER TRANSFER SCHEME AND GABORONE WATER SUPPLY MASTER PLAN INFRUSTRUCTURE
- Monitored all quality related activities on projects
- Performed all internal and external audits on behalf of company’s management
- Prepared and controlled project quality system management documentation prior to project commencement
- Reviewed quality inspection personnel qualifications and training requirements
- Monitored disposition of all issued nonconformance reports
- Monitored progress and effectiveness of project quality management system
- Coordinated all quality related correspondence with customer’s representatives
- Monitored statistical method reporting
- Actioned and closed all customer complaints
- PROJECT: CONSTRUCTION OF NSC 2.3 - RAW WATER TRANSFER SCHEME AND GABORONE WATER SUPPLY MASTER PLAN INFRUSTRUCTURE
Digitizing Officer
Southern African Development Community
01.2018 - 12.2018
- Converting physical records to electronic recoding HP Content Manager (Scanning, Indexing, quality assurance and verification)
Digitizing Officer
ICL
04.2015 - 01.2018
- Prepared records to be digitized
- Scanned papers using high volume scanner
- Classified and indexed records
- Quality assurance thus, overseeing switch from paper to electronic record keeping
- Records verification in the electronic system
- Refiling and storing of paper records
Help Desk Operator
Botswana Power Corporation
07.2012 - 10.2014
- Prioritized and resolved user requests/ queries, escalated unresolved jobs
- Entered support resolutions into call logging system in such a manner as to facilitate quicker resolution of subsequent calls
- Documented help desk resolutions, and provided overall assistance in daily administration
- Provided computer help desk support and technical training on hardware/software to end-users
Assistant Support Engineer (Internship & Temp)
Botswana Power Corporation
04.2010 - 12.2010
- Provided computer help desk support and technical training on hardware/software to end-users
- Documented help desk resolutions, and provided overall assistance in daily administration Heat Web Application
- Performed troubleshooting to diagnose and resolve computer problems
- Installed and configured appropriate software and functions according to specifications e.g SAP, Microsoft Office, Cisco Agent Desktop
- Handled Exchange server mailbox maintenance including archiving mailboxes
- Ensured security and upgrades are applied and kept up to date on desktops and laptops
- Installed and connected both local and network printers
- Created purchase requisitions and service entries on SAP for IT software and hardware
- Logged support resolutions into call logging system
- Receives, prioritizes and resolves user requests/ queries, escalate unresolved jobs
- Performed upgrades and enhancements to existing user software and hardware to meet requirements
- Efficiently conducted preventative maintenance on all corporate IT equipment
- Deployed and configured IT equipment in accordance with BPC IT Policy
- Handled both active and retired corporation's applications
- Performed software installations and support at the user end and maintenance at the server side or back end
- Attended to the whole network setup/layout of the corporation, troubleshooting and monitoring
- Worked tirelessly to resolve customers' problems to their satisfaction, which resulted in a loyal customer base and increased department's positive reputation
Education
BSc (Hons) Degree - Information Technology
Limkokwing University of Creative Technology
Associate Degree - Software Engineering
Limkokwing University of Creative Technology
Skills
- IT Project Management
- Desktop & Systems Support
- Active Directory
- DNS
- DHCP
- Network Support and Administration
- Microsoft Office Suite
Accomplishments
- Participated in the implementation of the SADC Records Management System project which excelled.
- Part of the deployment of 150 desktop project at Botswana Power Corporation which was concluded within the estimated time and was successful.
Languages
English
Advanced
C1
Setswana
Proficient
C2
REFERENCES
Mr Molefi Kelefang
Southern African Development Community (SADC)
Payroll and renumeration Officer (HR Department)
mkelefang@sadc.int
+26772905885
Miss Gothatamang Monnaanoka
China Civil Engineering Construction Company (CCECC)
Human Resources Officer
thatie.g@gmail.com
+26772921218
Mrs Shirley Mosiakgabo
International Computer Limited (ICL) Botswana
Project Manager
Shirley.mosiakgabo@icl.bw
+26771628159
Mr Nelson Disang
IT Manager
Botswana Power Corporation
DisangN@bpc.bw
+26774600000
Timeline
Quality Assurance Officer
China Civil Engineering Construction Company
04.2021 - 12.2021
DIGITIZING OFFICER
SOUTHERN AFRICAN DEVELOPMENT COMMUNITY
03.2021 - Current
Digitizing Officer
Southern African Development Community
01.2018 - 12.2018
Digitizing Officer
ICL
04.2015 - 01.2018
Help Desk Operator
Botswana Power Corporation
07.2012 - 10.2014
Assistant Support Engineer (Internship & Temp)
Botswana Power Corporation
04.2010 - 12.2010
Associate Degree - Software Engineering
Limkokwing University of Creative Technology
BSc (Hons) Degree - Information Technology
Limkokwing University of Creative Technology
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