Gaone Mmabasotho Raditladi
INFORMATION SYSTEMS/TECHNOLOGY
Serowe,Botswana
Summary
PERSONAL SUMMARY
Experienced IT Officer with history in all different areas of information technology. With a Bachelor of Business Information Systems and with experience working with computers. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Developed communication, cooperation and leadership skills from IT support career. I seek challenging opportunities where I can fully use my skills for the success of the organization.
Overview
2
2
years of professional experience
50
50
years of post-secondary education
Work History
INFORMATION TECHNOLOGY INTERN OFFICER
SEROWE ADMINISTRATIVE AUTHORITY
SEROWE
01.2020 - 12.2021
- DUTIES /RESPONSBILITIES
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Providing technical support across the company(this maybe in person or over the phone)
- Responding in a timely manner to service issues and requests
- Setting up accounts for new users
- Testing and evaluating new technology
- Repairing and replacing equipment as necessary
- Updating software's
- Maintenance of organization's systems(GP,Smartpay,mitel )
- Connecting office phone landlines
- Troubleshooting and resolving software issues
- Performing system backup regularly
- Server Maintenance and Administration
- Adding and removing users to and from the Active Directory
- Purchase IT accessories needed in the organization
- Good filing system
- Compile government council tenders that are IT related
- Making network cables
- Hosting virtual meetings
- Repair/install damaged wall network ports
- Installation of antivirus
- Used Microsoft Word and other software tools to create documents and other communications.
- KEY ATTRIBUTES
- Strategically manage time and balance multiple tasks in order to effectively accomplish company goals
- Work within team settings and contribute to the success of the team.
Education
BACHELOR’S DEGREE - BUSINESS INFORMATION SYSTEMS
CERTIFICATE oF PROFIENCY(COP) ShortTerm Insurance -
09.2019 - 11.2019
CERTIFICATE IN PROJECT MANAGEMENT -
09.2020 - 01.2021
IT SUPPORT/HELPDESK FUNDAMENTALS - Certificate
12.2021 - 12.2021
Skills
Information technology literacy skills
Additional Information
Date of Birth : 10 July 1995
ID Number : 364622719 Drivers license : Class B
Timeline
Udemy Online Courses - , IT SUPPORT/HELPDESK FUNDAMENTALS - Certificate
12.2021 - 12.2021
D&T Consultants - CERTIFICATE IN PROJECT MANAGEMENT,
09.2020 - 01.2021
INFORMATION TECHNOLOGY INTERN OFFICER - SEROWE ADMINISTRATIVE AUTHORITY
01.2020 - 12.2021
Insurance Academy of Botswana - CERTIFICATE oF PROFIENCY(COP) ShortTerm Insurance,
09.2019 - 11.2019
University of Botswana - BACHELOR’S DEGREE, BUSINESS INFORMATION SYSTEMS
SOFT SKILLS
Planning and organisational skills
Problem solving and analytical skills
Excellent customer services
Effective communication skills
Strong interpersonal skills
Critical thinking skills
Excellent customer service skills
Supervising skills
SOFT SKILLS
Planning and organisational skills
Problem solving and analytical skills
Excellent customer services
Effective communication skills
Strong interpersonal skills
Critical thinking skills
Excellent customer service skills
Supervising skills
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