Goabaone Tunah Selwe
Molepolole
Summary
Dynamic manager with a proven track record at Tagline Laundries, excelling in regulatory compliance and customer service. Leveraged data analysis to enhance service quality, resulting in increased customer satisfaction. Skilled in database management and user support, fostering a collaborative environment that drives operational success. Also a Hardworking and motivated professional with several years of experience and record of success in industry.
Overview
23
23
years of professional experience
Work History
Manager
Tagline Laundries
Molepolole
06.2016 - Current
- Managed government-funded project under Youth Development Fund, ensuring compliance with regulations.
- Prepared quotations for customers based on submitted Requests for Quotation.
- Executed laundry services, including washing and ironing for customers.
- Updated company financial records, including sales and purchases.
- Analyzed customer feedback data to formulate action plans for service enhancement.
- Maintained accurate employee attendance records, payroll details, and vacation requests.
- Developed strategies to boost customer satisfaction and loyalty.
- Ensured adherence to applicable laws and industry standards.
I.T Technician (Intern)
District Administration – Kweneng District
Molepolole
03.2013 - 03.2015
- Provision of IT user support
- Physical inspection and maintenance of all IT equipment in the District
- Creating usernames and passwords for staff
- Configuration of computers and getting them ready for use
- Installation of computer applications and activation
- Adding standalone computers to the domain
- Network administration, Desktop support (email, antivirus, and server maintenance
- Ensure that users adhere to ICT policies and standards
- Assisting in the procurement of ICT hardware and software
- Assisting in the implementation of ICT projects, eg GWCA (Government Wide Common Architecture)
- Intranet Naming Standards of elements in the Government Data Network
- Member of the Corruption Prevention Committee
- Secretary of the Work Improvement Teams (WITs)
- Collaborated closely with other departments to ensure that their technical requirements are met in a timely manner.
Trainee Broker
Afrasure Insurance Broker PTY (Ltd)
Gaborone
01.2012 - 12.2012
- Assisted in providing insurance quotes from various insurance companies.
- Facilitated insurance coverage for clients while managing claims processing.
- Provided support to existing staff on various tasks and duties.
Senior Technical Assistant
Department of Town and Regional Planning
Gaborone
05.2007 - 05.2008
- Provided user support to ensure efficient operations across the department.
- Conducted physical inspections and maintenance of all IT equipment.
- Prepared requests for quotations to facilitate procurement processes.
- Managed and administered the documents and records management system.
- Executed scanning, indexing, and saving of documents for future reference.
- Created usernames and passwords for department employees, ensuring security protocols.
- Implemented automated scripts for routine maintenance tasks such as disk defragmentation or virus scans.
- Monitored system performance to ensure optimal operation of business applications.
Enumerator
National Food Technology Research Centre
Gaborone
03.2005 - 03.2006
- Analyzed effects of vitamin A enriched Sorghum Meal on populations affected by HIV/AIDS
- Gathered information on respondents' age, income, education level, occupation, and other personal characteristics.
Temporary Assistant Teacher
Lempu Junior Secondary School
Salajwe, Kweneng
01.2003 - 12.2004
- Maintained accurate records of student attendance and grades.
- Participated in professional development workshops related to teaching strategies.
- Attended faculty meetings as requested by the lead teacher.
- Helped maintain a safe and orderly learning environment.
Temporary Assistant Teacher
Kwena Sereto Junior Secondary School
Molepolole, Kweneng
09.2002 - 12.2002
- Maintained accurate records of student attendance and grades.
- Participated in professional development workshops related to teaching strategies.
- Attended faculty meetings as requested by the lead teacher.
- Assessed student progress through observation, testing, and feedback from teachers.
- Helped maintain a safe and orderly learning environment.
Temporary Assistant Teacher
Motswasele Junior Secondary School
Molepolole, Kweneng
01.2002 - 08.2002
- Spearheaded initiatives for Drama Club culminating in first-time qualification for Regional Level during competitions
- Participated in professional development workshops related to teaching strategies.
- Assessed student progress through observation, testing, and feedback from teachers.
- Helped maintain a safe and orderly learning environment.
Education
International Advanced Diploma - Computer Studies
Gaborone Institute of Professional Studies
Gaborone05.2010
International Diploma - Computer Studies
Gaborone Institute of Professional Studies
05.2009
Certificate - Computer Operator Course
Tlokweng Rural Development Centre
Tlokweng04.2007
Skills
- Assembling of computer peripherals
- Database management
- Active Directory & Exchange Server Management
- Email-setup (Outlook, & Outlook Web Application)
- Photoshop
- User support
- Microsoft Office
- Customer service
- Regulatory compliance
- Data analysis
References
- Mr. Tsholofelo Molobe, Assistant District Commissioner, Office of District Commissioner – Kweneng District, P O Box 80, Letlhakeng, 5943022, 5943163
- Mr. Omphemetse Okaile, Town & Country Planning Board Secretary, Department of Town and Regional Planning, Private Bag 0042, Gaborone, 3630700, 3914306
- Mrs. Boitumelo Annah Haggie, District Officer Administration, Office of District Commissioner – Kweneng District, Private Bag 003, Molepolole, 5920111, 5910368
Hobbies and Interests
- Networking and socializing with individuals, company/organization representatives in order to acquire skills and knowledge that can be imparted in a short space of time
- Learning and exploring new features in the computer technique world
- Learning new life improvement skills
- Relax by spending time with family
- Playing softball
- Going to church
Personal Information
- Date of Birth: 04/10/81
- Gender: Female
- Driving License: Class B
- Marital Status: Single
- Place of Birth: Molepolole
Identity Card No
748520907
Timeline
Manager
Tagline Laundries
06.2016 - Current
I.T Technician (Intern)
District Administration – Kweneng District
03.2013 - 03.2015
Trainee Broker
Afrasure Insurance Broker PTY (Ltd)
01.2012 - 12.2012
Senior Technical Assistant
Department of Town and Regional Planning
05.2007 - 05.2008
Enumerator
National Food Technology Research Centre
03.2005 - 03.2006
Temporary Assistant Teacher
Lempu Junior Secondary School
01.2003 - 12.2004
Temporary Assistant Teacher
Kwena Sereto Junior Secondary School
09.2002 - 12.2002
Temporary Assistant Teacher
Motswasele Junior Secondary School
01.2002 - 08.2002
International Advanced Diploma - Computer Studies
Gaborone Institute of Professional Studies
International Diploma - Computer Studies
Gaborone Institute of Professional Studies
Certificate - Computer Operator Course
Tlokweng Rural Development Centre
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