Summary
Overview
Work History
Education
Skills
Accomplishments
Competenciesstrengths
Keydutiesandroles
Personal Information
References
Timeline
Generic
GODFREY JOHANNES

GODFREY JOHANNES

Security Systems Technician
Gaborone West Phase 4

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 8 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
20
20
years of post-secondary education

Work History

Technician - Security and Automation

DTCB
4 2020
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Maintained compliance with regulatory standards and safety requirements.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Tested components and systems to evaluate performance and identify concerns.
  • Maintained quality assurance and customer satisfaction objectives.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Completed job reports and logs immediately following service calls.
  • Applied critical thinking and research to address complex issues.
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
  • Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
  • Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.

Security Technician

Lucara Botswana
12.2016 - 03.2020
  • Educated customers on effective use of security systems.
  • Educated customers on proper ways to use security systems after completing tests and repairs.
  • Installed access and elevator controls, alarms and video surveillance systems.
  • Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
  • Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
  • Explained how to properly use security systems so that customers were knowledgeable.
  • Collaborated with law enforcement agencies, sharing information on potential threats and assisting with investigations when needed.
  • Contributed to overall company growth by consistently meeting or exceeding sales targets for security system installations.
  • Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
  • Reduced response times for security incidents by streamlining communication protocols within the team.
  • Maintained a safe working environment through thorough inspections and routine maintenance of security equipment.
  • Streamlined internal workflows by implementing efficient project management strategies, reducing time spent on administrative tasks.
  • Provided exceptional customer service by addressing client queries and concerns in a timely manner, ensuring satisfaction with their security solutions.
  • Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.

Assistant Security Officer

Lucara Botswana
10.2015 - 12.2016
  • Reviewed and analyzed safety and security programs and proposed revisions and innovations.
  • Reduced risk of security breaches by conducting regular facility inspections and identifying potential vulnerabilities.
  • Monitored key control access system to prevent unauthorized entry to building.
  • Collaborated with management to address unique security challenges specific to the organization''s operations, tailoring solutions accordingly.
  • Provided exceptional customer service to both staff and visitors, addressing inquiries regarding building access and general security procedures.
  • Conducted thorough background checks for prospective employees, minimizing the risk of hiring individuals with a history of criminal activity or other red flags.
  • Supported the development and implementation of new security policies, contributing valuable insights from hands-on experience in the field.
  • Conducted facility tours to showcase safety and security measures.
  • Assisted in emergency response efforts, coordinating with law enforcement and other first responders to ensure safety of staff and visitors.

IT Help Desk Officer

Skillshare International
02.2015 - 09.2015
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
  • Assisted in software deployments, ensuring smooth transitions with minimal interruption to daily operations.
  • Contributed to the development of departmental policies and procedures for more effective issue management.
  • Implemented security measures to protect sensitive data and safeguard against unauthorized access.
  • Acted as a liaison between end-users and higher-level IT support personnel when escalation was necessary.
  • Improved customer satisfaction by efficiently resolving IT issues and providing timely support.
  • Enhanced end-user experience with effective communication skills and empathetic listening.
  • Provided remote support to offsite employees, enabling seamless collaboration regardless of location.
  • Coordinated hardware replacements/upgrades when required by working closely with procurement team.
  • Created user-friendly documentation for various systems and applications, facilitating ease-of-use among staff members.

Special Constable

Botswana Police Service
08.2012 - 08.2014
  • Maintained vigilance in identifying potential threats or suspicious activities, promptly reporting observations to appropriate authorities for swift response.
  • Supported successful prosecution efforts by testifying accurately and professionally in court proceedings when required.
  • Assisted in the apprehension of suspects by providing timely and accurate information to police officers.
  • Adhered to all established policies, procedures, and regulations while conducting duties as a Special Constable, ensuring consistency and professionalism.
  • Supported crime prevention initiatives by delivering presentations on personal safety and security measures.
  • Demonstrated exceptional professionalism under pressure while responding effectively to high-stress situations or emergencies.
  • Increased efficiency in handling incidents by maintaining detailed records and documentation of all activities.
  • Promoted a culture of trust between law enforcement officials and the community through transparent communication and active engagement.
  • Collaborated with local law enforcement agencies for improved coordination during emergency situations.
  • Streamlined incident reporting procedures by utilizing digital systems for more efficient data collection and analysis.
  • Contributed to a reduction in criminal activity through proactive engagement with at-risk youth and fostering positive relationships within the community.

Education

Associate Degree in Software Engineering - Information Technology And Computing

Limkokwing University Of Creative Technology
Gaborone, Botswana
04.2001 -

Gallagher Security
Online Training
04.2001 - 05.2021

Gallagher Access Technician -

Gallagher Security
Online Training

Maintenance and Assert Management -

Woo International
Gaborone, Botswana

Maintenance Work Planning and Control -

Woo Interanational
Gaborone, Botswana

Milestone Certified Integration Technician -

Milestone Systems
Online

Security Practices and Operations -

Gaborone University College of Law
Gaborone, Botswana

Voluntary Principles On Security and Human Rights -

APGI

Lenel Certified Associate -

Lenels2
Johannesburg, South Africa

EMEA OnGuard Core -

Lenels2
Johannesburg, South Africa

SWH CCURE 9000 Level 1 -

American Dynamics
South Africa

Qognify VMS System Administrator Certification -

Qognify Incorporation
Online

Skills

    Maintenance and repairs

    Customer Service

    Equipment Maintenance

    System Troubleshooting

    Installation and Repair

    Equipment Repair

    Quality Control

    Troubleshooting

    System Installation

    Works Well Under Pressure

    Operations Monitoring

    Component Replacement

    Preventive Maintenance

    Issue Analysis

    Repair services

    Written/Verbal Communication

    User Training

    Mechanical Knowledge

    Electrical repair

    Multitasking and Organization

    Environmental Compliance

    Cost Control

Accomplishments

  • Gallagher Integrated System Project Quality Assurance Technician - DTCB ISS Project
  • Perimeter Intrusion Detection System - DTCB
  • Access Control (Lenel) and Video Management Systems Integration Project Coordinator- Lucara Botswana

Competenciesstrengths

  • Technical Knowledge; Understanding how systems are wired, installed and how they are supposed to work.
  • Problem Solving; I am equipped with knowledge to identify and make right correctional solutions to system problems both software and hardware.
  • Attention to details; This allows me to have a keen eye and attention to detail to identify small issues within the large system which gives me an edge in reaching key points faster.
  • Organization and task prioritization skills; Skills to be organized and prioritize the tasks which allows me to work with a clear objective and ensure that all the efforts are well directed and are aligned with the company's goals.
  • Proactive; Complying to planned maintenance tasks like routine inspections and preventative checks
  • Teamwork; working as a team offers a great opportunity to share different perspectives, enhance our skills, and uncover various creative ideas and that is why I value teamwork.
  • Versatility; I am able to work and be effective in a wide range of situations, system administration, system and hardware installations, configurations and software management.

Keydutiesandroles

  • Inspect sites and talk to clients to determine security requirements.
  • Perform service/installation of access control, intrusion alarm, closed circuit television systems, IP camera systems and various other security related systems.
  • Perform upgrades and additions to systems and increase functionality and usability.
  • Evaluate, diagnose and troubleshoot systems and perform repairs as necessary.
  • Coordinate with Management and other workers for the purpose of completing projects/work orders efficiently.
  • Maintain and adhere to operational procedures and complete appropriate documentation
  • Brought forth a strong attention to detail and the ability to work with complex systems.
  • Performed troubleshooting at an advanced level to improve processes.
  • Maintained daily logs of inspection activities and results.
  • Maintained inventory and scheduled maintenance checks and repairs.
  • Sever Management
  • Security Systems Network

Personal Information

Date of Birth: 07/07/86

References

  • Kaisara Ditshwane, Supervisor, Lucara Botswana, +267 72 307 880, +267 364 9000, kditshwane@lucarabotswana.co.bw, Letlhakane, Botswana
  • Mr. Mooketsi Paya, Security Technology Supervisor, Diamond Trading Company Botswana, +267 72 222 044, +267 364 9000, mpaya@dtcb.co.bw, Gaborone, Botswana
  • Dziilani Abel, Superintendent - Security Technical, Lucara Botswana, +267 72 336877, +267 364 9000, kditshwane@lucarabotswana.co.bw, Letlhakane, Botswana

Timeline

Security Technician

Lucara Botswana
12.2016 - 03.2020

Assistant Security Officer

Lucara Botswana
10.2015 - 12.2016

IT Help Desk Officer

Skillshare International
02.2015 - 09.2015

Special Constable

Botswana Police Service
08.2012 - 08.2014

Associate Degree in Software Engineering - Information Technology And Computing

Limkokwing University Of Creative Technology
04.2001 -

Gallagher Security
04.2001 - 05.2021

Technician - Security and Automation

DTCB
4 2020

Gallagher Access Technician -

Gallagher Security

Maintenance and Assert Management -

Woo International

Maintenance Work Planning and Control -

Woo Interanational

Milestone Certified Integration Technician -

Milestone Systems

Security Practices and Operations -

Gaborone University College of Law

Voluntary Principles On Security and Human Rights -

APGI

Lenel Certified Associate -

Lenels2

EMEA OnGuard Core -

Lenels2

SWH CCURE 9000 Level 1 -

American Dynamics

Qognify VMS System Administrator Certification -

Qognify Incorporation
GODFREY JOHANNESSecurity Systems Technician