GOITSEONE PEARL LEKAU
Portlaoise
Summary
Multi-talented Personal Care Aide with experience supporting patients with tasks of daily living. Skilled at caring for patients' healthcare needs, grooming, and light housekeeping. Professional and clear communicator when instructing and assisting patients as well as when reporting information to supervisors. I have undertaken a lot of trainings in healthcare including children first, first aid, infection prevention control, safeguarding, MAPA and wound care to mention a few.
Overview
16
16
years of professional experience
Work History
Health care worker
Engaged with different Agencies (Express Health etc)
09.2024
- Provide Personal Care services
- Provide Companionship & Home Helper services
- Participate in company sponsored training and social events including Care Pro meetings and online trainings
- Report hours according to office policy & communicate changes in availability in a timely manner.
- Document client information in Client Journal Perform other reasonable duties as assigned Compiled reports on a daily basis and financial reports.
- Contribute to a positive living environment to enhance a client’s quality of life.
- Document daily activities and report any significant changes in a client’s needs or living conditions.
- Maintain regular communication with supervisor and office staff.
Health care worker
Home Instead
09.2024
- Provide Personal Care services
- Provide Companionship & Home Helper services
- Participate in company sponsored training and social events including Care Pro meetings and online trainings
- Report hours according to office policy & communicate changes in availability in a timely manner.
- Document client information in Client Journal Perform other reasonable duties as assigned Compiled reports on a daily basis and financial reports.
- Contribute to a positive living environment to enhance a client’s quality of life.
- Document daily activities and report any significant changes in a client’s needs or living conditions.
- Maintain regular communication with supervisor and office staff.
Assistant Care Support Worker
NUA healthcare
04.2022 - 12.2023
- As a assistant care support worker, I directly work with service users and make their personal care is taking care of.
- I administered medication and recorded on each Kardex.
- I made sure service users were comfortable and monitored their conditions by taking temperature checks, blood pressure and weight.
- Compiled reports on a daily basis and financial reports.
- Supporting and bringing out service user to do daily activities.
- Collaborated with team members to achieve target results.
- Identified issues, analysed information and provided solutions to problems.
- Assisted with meal planning to meet nutritional plans.
- Consulted with client care team to continually update care plans.
- Reported any changes in a client's condition or behaviour promptly to relevant personnel.
- Drove clients to doctors' appointments and social outings.
- Built strong and trusting rapport with clients and loved ones.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Assisted clients with maintaining good personal hygiene.
- Attended meetings with other healthcare professionals to discuss individual client care plans.
Sales Representative
Botswana Life Insurance/Delta Insurance
02.2021 - 07.2021
- Maintained extensive knowledge of insurance products to provide detailed specifications to customers.
- Increased add-ons by making recommendations based on client needs.
- Liaised with customers and answered queries through email, webchat and phone.
- Assessed customer insurance needs through in-depth analysis and consultative sales approach.
- Proactively contacted customers near renewal dates, increasing repeat purchases.
- Utilised sales and negotiation skills to complete sales pitches and closures.
- Provided relevant information along with attentive customer service to all customers.
- Handled inbound calls from prospective customers and capitalised on sales opportunities.
- Conducted market research to identify potential customers and their needs.
- Developed key customer relationships to increase sales.
- Adhered to company initiatives and achieved established goals
Town Councilor
Sua Town Council
11.2014 - 10.2019
- Responded to resident queries, issues and concerns regarding governance, answering questions professionally and knowledgeably.
- Developed and updated council policies to improve services, facilities and resources, increasing community satisfaction.
- Cultivated strong relationships with city organisations by providing on-going support and acting as voice in council meetings.
- Partnered across government offices and agencies to create and update laws related to key issues.
- Carried out engagements while respecting and navigating constitutional framework.
- Researched issues to determine needs and evaluate current legislation against objectives.
- Directed senior officials to interpret and implement official policy.
- Facilitated negotiations on key issues to reach mutually beneficial solutions.
- Managed and answered constituent concerns through email, phone and mail.
- Reviewed proposed legislation for relevance, completeness and potential for permanent inclusion to code.
- Helped create favourable legislative solutions resolving identified problems.
- Contributed expertise to Education and Social Welfare, Performance Monitoring, Finance and Twinning committees as key member
Regional Coordinator
Botswana Democratic Party
05.2008 - 06.2010
- Provided project coordination support to key work programmes.
- Aligned internal policy with user needs to achieve maximum impact.
- Identified emerging campaign issues and planned strategy for long-term resolution.
- Forged strong relations with government agencies to maintain influence in decision-making process.
- Analysed existing legislation to identify out-of-date provisions.
- Proposed innovative solutions to combat issues with existing legislation, aiding development of improvement strategies.
- Built and maintained relationships with local authorities to understand impact of policies.
- Evaluated impact of programmes and initiatives, identifying areas in need of improvement.
- Identified potential threats and risks to develop appropriate responses.
- Liaised with secretaries, chairpersons and MPs on issues regarding their wards and constituencies
Education
Higher Diploma in Sales and Marketing, Principles of Marketing, Sales, Customer Care, Business Environment, Promotional Practice, Managing Marketing Information Systems -
London Centre of Marketing
BGCSE, English (Comprehension and Literature), Science (Biology, Chemistry and Physics), Development Studies, Agriculture, Food and Nutrition, Religious Education - undefined
Mater-Spei College
GCSEs, Academic Achievement: The best student in Agriculture, I was involved in Athletics, Won the Northern Agriculture Quiz - undefined
Selepa Secondary School
Primary School Levers Examinations, English, Mathematics, Agriculture, Setswana - undefined
Mahube Primary School
Skills
- Pent Companionship Documentation
- Compassionate Client Care
- Mobility Assistance
- Chronic Disease Management Care Plan
- Adherence Behavioral Management
- Meal Preparation
- Incident Reporting
Languages
English
Setswana
References
References available upon request.
Timeline
Health care worker
Engaged with different Agencies (Express Health etc)
09.2024
Health care worker
Home Instead
09.2024
Assistant Care Support Worker
NUA healthcare
04.2022 - 12.2023
Sales Representative
Botswana Life Insurance/Delta Insurance
02.2021 - 07.2021
Town Councilor
Sua Town Council
11.2014 - 10.2019
Regional Coordinator
Botswana Democratic Party
05.2008 - 06.2010
Higher Diploma in Sales and Marketing, Principles of Marketing, Sales, Customer Care, Business Environment, Promotional Practice, Managing Marketing Information Systems -
London Centre of Marketing
BGCSE, English (Comprehension and Literature), Science (Biology, Chemistry and Physics), Development Studies, Agriculture, Food and Nutrition, Religious Education - undefined
Mater-Spei College
GCSEs, Academic Achievement: The best student in Agriculture, I was involved in Athletics, Won the Northern Agriculture Quiz - undefined
Selepa Secondary School
Primary School Levers Examinations, English, Mathematics, Agriculture, Setswana - undefined
Mahube Primary School
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