Gorata Molemoeng
Cabin Crew
Gaborone
Summary
Energetic and highly adaptable former 5-star Cabin Crew professional with experience delivering world-class customer service at Qatar Airways. Armed with a Bachelor’s degree in Marketing and a solid foundation in client relationship management and event planning. Devoted to delivering exceptional passenger travel experiences, promoting safety, and flawlessly representing airline brands with excellence. Demonstrated capacity to handle high-pressure situations with grace, cultural sensitivity, and poise under pressure. Displayed superiority in customer service, safety and service recovery in a demanding and customer multicultural environment.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Client Relationship Manager
Native Events
01.2023 - Current
- Act as the main point of contact for both business and private clients, guaranteeing excellent customer service and high levels of customer satisfaction.
- Maintain solid, long-lasting relationships by professionally and efficiently handling client concerns, feedback and service recovery casers.
- Coordinate and provide flawless event experiences by coordinating with internal departments, vendors, and service providers.
- Create specialized solutions to satisfy customer needs, which will boost repeat business and encourage favourable client recommendations.
- Maintain detailed client records, manage service timelines, and ensure proactive communication throughout all project stages.
- Enhance customer loyalty by providing prompt service, addressing issues, and being proactive in meeting the needs of your clients.
Events Coordinator
Native Events
01.2019 - 01.2022
- Over 50 corporate and social events were successfully planned and carried out, constantly surpassing client expectations from inception to conclusion.
- In charge of overseeing service recovery cases to guarantee smooth service delivery and client satisfaction.
- Oversaw budgets, vendor negotiations, staffing, and event logistics to guarantee successful and seamless events.
- Created marketing and promotion plans that increased event visibility and attendance.
- Oversaw and managed teams of employees to guarantee excellent service at events.
- Oversaw groups of up to 20 employees and volunteers, guaranteeing smooth event operations and satisfied clients.
Cabin Crew
Qatar Airways
01.2018 - 01.2019
- Passengers of more than a 100 nationalities received outstanding 5-star service that guaranteed their comfort, safety, and brand loyalty.
- Pre-flight security and safety inspections were carried out while maintaining a perfect record of adherence to airline regulations.
- Positive onboard service recovery outcomes were a result of the proactive identification and resolution of passenger concerns.
- In accordance with all safety procedures, I provided professional assistance during in-flight medical emergencies.
- Positive passenger feedback and senior crew recognition for exceptional teamwork and customer focus were received.
- Based on cultural needs, the service approach was modified to improve guests overall flying experience.
Marketing Assistant
Leap Frog Marketing Agency
01.2016 - 01.2018
- Developed and launched marketing campaigns across social media, email, and print, resulting in a 25% increase in brand engagement.
- Conducted market research and competitor analysis to inform marketing strategy and drive client growth.
- Coordinated promotional events and activations, boosting client visibility in key target markets.
- Managed website and social media content, growing audience reach by 15% over one year.
Education
Bachelor of Business Administration - Marketing
University of Botswana
01.2011 - 01.2015
Skills
- Exceptional customer service and interpersonal skills
- Crisis management and conflict resolution
- Strong cultural awareness and adaptability
- Safety and security procedures expertise
Certification
Federal Aviation Administration (FAA) Certified Flight Attendant, 01/01/18
Timeline
Client Relationship Manager
Native Events
01.2023 - Current
Events Coordinator
Native Events
01.2019 - 01.2022
Cabin Crew
Qatar Airways
01.2018 - 01.2019
Marketing Assistant
Leap Frog Marketing Agency
01.2016 - 01.2018
Bachelor of Business Administration - Marketing
University of Botswana
01.2011 - 01.2015
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