Summary
Overview
Work History
Education
Skills
ACADEMIC HISTORY
Careerobjectivesandvalues
Computerproficiency
Competences
Skills Experience
Additional skills
Personal attributes
Hobbies
Referees
Identity no
Personal Information
Languages
Timeline
Generic
GORATA MOOKETSI

GORATA MOOKETSI

Gaborone

Summary

  • Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
  • Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
  • Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

11
11
years of professional experience

Work History

Cashier

Shield Vet Feeds (Pty)Ltd
Gaborone West Industrial
04.2024 - Current
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Resolved customer complaints professionally in accordance with company policy.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.

Sales Consultant

Reliance Cash Loan
11.2020 - 11.2021
  • Obtaining information from loan applicants, Analysing applicants' financial status, and reviewing loan agreements, Provide assistance to all borrowers and process all loan flow and assist loan processor to provide optimal level of customer services and manage all loan status communication, Manage all communication with borrowers and maintain all loan approval, Administer all loan applications and ensure achievement of all customer objectives, Propose all new loan accounts for customers and administer all loan processes and coordinate with sales director to process all accounts
  • Additional Duties: Design and prepare advertisements as needed, Perform market research identifying areas upon which to focus, Moving around providing fliers.

Shop assistant

Rakadus Investment (Pty) Ltd T/A Cell zone
04.2013 - 11.2020
  • Having overall accountability for assisting customers and working the cash register of the store, under the careful guidance of the store manager, as well as delivering excellent standards of customer service
  • Duties: Providing Secretarial Services Including Typing, Faxing, Photocopying and Printing, Designing and Binding, Maximising the sales and profitability of the store to achieve growth, Organising, preparing and arranging promotional materials and displays, Leading by example in all aspects of the role, Training, supervising and appraising staff, Creating a combination of real value for money and outstanding customer service
  • Additional Duties: Performing Orange Money transactions both withdrawals and deposits, Operating cash register, Identifying goods to customers, Stock or and inventory tracking and stock entering.

Receptionist

Planet Leaders (Pty) Ltd
01.2014 - 05.2014
  • Duties: Answering the phone, Compiling files, Welcoming visitors/customers and showing them where to go, Doing company purchases and making bank deposits.

Shop assistant

Cell Cafe T/A Seadives Company
08.2013 - 12.2013
  • Duties: Typing, Faxing, Copying and Printing, Designing and Binding.

Manager

Rakadus Investment (Pty) Ltd T/A Cell zone
Gaborone
03.2022
  • Having overall accountability for assisting customers and working the cash register of the store, under the careful guidance of the store manager, as well as delivering excellent standards of customer service
  • Duties: Providing Secretarial Services Including Typing, Faxing, Copying and Printing, Designing and Binding, Maximising the sales and profitability of the store to achieve growth, Organising, preparing and arranging promotional materials and displays, Leading by example in all aspects of the role, Training, supervising and appraising staff, Creating a combination of real value for money and outstanding customer service
  • Additional Duties: Performing Orange Money transactions both withdrawals and deposits, Operating cash register, Identifying goods to customers, Stock or and inventory tracking and stock entering.

Shop Assistant

Gabsnet Company
  • Providing Secretarial Services Including Typing, Faxing, Copying and Printing, Designing and Binding.

Education

CERTIFICATE - Security Risk Management Essentials

DisasterReady
ONLINE
07-2024

CERTIFICATE - Stress Management And Mental Health For Everyone

DisasterReady
ONLINE
07-2024

CERTIFICATE - Document Process Automation For Healthcare

AirSlate Academy
ONLINE
07-2024

CERTIFICATE - Workflow Builder: From Beginner To Pro

AirSlate Academy
ONLINE
07-2024

CERTIFICATE - Tuberculosis And Mental Health

WORLD HEALTH ORGANIZATION
ONLINE
07-2024

CERTIFICATE - WHO/ICRC Basic Emergency Care

WORLD HEALTH ORGANIZATION
ONLINE
07-2024

CERTIFICATE - Oral Health Traning Course For Community Health

WORLD HEALTH ORGANIZATION
ONLINE
07-2024

Some College (No Degree) - Introduction To Computer 1/2,Microsoft Office Basi

Sesigo ICT Training Program
Gaborone,Main Mall

TEFL CERTIFICATE - Teaching English As A Foreign Language

TEACHER RECORD
ONLINE

CERTIFICATE - Mental Health And Psycho Social Support

WORLD HEALTH ORGANIZATION
ONLINE

Skills

  • Microsoft Word
  • PowerPoint
  • Internet browsing
  • Working with numbers
  • Typing
  • Spelling
  • Grammar
  • English
  • Setswana
  • Teamwork
  • Team building
  • Working with different people
  • Drawer balancing
  • Product Recommendations
  • Payment Processing
  • Returns processing
  • Customer Assistance
  • Customer Service
  • Cash Handling
  • POS Systems
  • Cash Register Operation
  • Inventory Management
  • Money Handling

ACADEMIC HISTORY

  • Sesigo Basic ICT Program, 2019, 3 months (June –August), Introduction to Computers (1), Introduction to Computers (2), Microsoft Office Basics, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, 91%
  • Moeding College, 2011-2012, BGCSE certificate
  • Madikwe Junior Secondary School, 2008-2010, C
  • Sikwane Primary School, 2001-2007, C

Careerobjectivesandvalues

In applying for this position, I seek: Opportunity for personal growth and development in being part of a progressive organization Utilize my education, experience and initiative to contribute to the growth and success of the organization through work team MY VALUE INCLUDES: Integrity Honesty Transparency

Computerproficiency

  • Microsoft Office
  • Excel
  • Power Point
  • Word
  • Email and Internet

Competences

  • Hardworking
  • Great team player
  • Able to work under no supervision

Skills Experience

  • In depth knowledge of Microsoft word, PowerPoint and internet browsing
  • Proficient in working with numbers
  • Able to type with competent speed
  • Proficient in spelling and grammar in both English and Setswana.

Additional skills

  • Team Work
  • Through most of the work duties I was part of the team.
  • Developed great team spirit and have learned about team building skills such as working and supporting one another through everything as well as dealing with different people and their personalities.

Personal attributes

  • Self -driven and ambitious
  • Honest and reliable
  • Ability to work with personnel of different grades
  • Ability to manage time and work towards deadlines
  • Comfortable in instructed or non-instructed work environments
  • Obedient to superiors and colleagues and can take advices that helps the organizational mission
  • Effective communicator at all levels

Hobbies

  • Socializing
  • Touring and exploring
  • Learning new things
  • Reading both friction and non-friction materials
  • Watching television

Referees

  • Ranjit Paul, Rakadus Investment T/A Cellzone, Branch Manager, P O Box 4892, Gaborone, 75919191
  • Mr Moilwa Moeletsi, Reliance Cash Loan, Manager, P O Box 467, Gaborone, 71544688
  • Ranjit Paul, Rakadus Investment T/A cellzone, Branch Manager, P O Box 4892, Gaborone, 75919191
  • Makhebe Segwati, Sesigo Basic ICT Program, Senior Librarian, Private Bag 0036, Gaborone
  • Mr K Kamanakau, Planet Leaders (Pty)Ltd, Managing Director, P O Box 401149, Gaborone, 72179514
  • Mrs Linda Hanyire, Seadives Company T/A Cell Café, Managing Director, P O Box 13, Maun, 71971000 / 71909419 / 72488463
  • Mrs. B Machola, Gabsnet Company, Managing Director, P O Box 80427, Gaborone, 71800800
  • Mrs Kabelo, Madikwe Junior Secondary School, School Head Master, 2610241

Identity no

528425011

Personal Information

  • Place of Birth: Mmathubudukwane
  • Date of Birth: 03/01/1995
  • Gender: Female
  • Nationality: Motswana
  • Marital Status: Single

Languages

English
First Language
Setswana
Upper Intermediate (B2)
B2

Timeline

Cashier

Shield Vet Feeds (Pty)Ltd
04.2024 - Current

Manager

Rakadus Investment (Pty) Ltd T/A Cell zone
03.2022

Sales Consultant

Reliance Cash Loan
11.2020 - 11.2021

Receptionist

Planet Leaders (Pty) Ltd
01.2014 - 05.2014

Shop assistant

Cell Cafe T/A Seadives Company
08.2013 - 12.2013

Shop assistant

Rakadus Investment (Pty) Ltd T/A Cell zone
04.2013 - 11.2020

Shop Assistant

Gabsnet Company

CERTIFICATE - Security Risk Management Essentials

DisasterReady

CERTIFICATE - Stress Management And Mental Health For Everyone

DisasterReady

CERTIFICATE - Document Process Automation For Healthcare

AirSlate Academy

CERTIFICATE - Workflow Builder: From Beginner To Pro

AirSlate Academy

CERTIFICATE - Tuberculosis And Mental Health

WORLD HEALTH ORGANIZATION

CERTIFICATE - WHO/ICRC Basic Emergency Care

WORLD HEALTH ORGANIZATION

CERTIFICATE - Oral Health Traning Course For Community Health

WORLD HEALTH ORGANIZATION

Some College (No Degree) - Introduction To Computer 1/2,Microsoft Office Basi

Sesigo ICT Training Program

TEFL CERTIFICATE - Teaching English As A Foreign Language

TEACHER RECORD

CERTIFICATE - Mental Health And Psycho Social Support

WORLD HEALTH ORGANIZATION
GORATA MOOKETSI