Summary
Overview
Work History
Education
Skills
Affiliations
Trainings Attended
Technological Proficiencies
References
Timeline
Generic

Gorata Selebatso

Reconciliations Junior Manager
Gaborone

Summary

Results-oriented Junior Manager with a proven track record in maintaining financial accuracy and optimizing reconciliation processes. Strong analytical background, attention to detail, and leadership experience. Eager to transition skills to a role utilizing expertise in reconciliation principles, attention to detail, and strategic thinking. Goal is to make valuable contributions to the operations team of a forward-thinking bank, leveraging abilities to drive efficiency and enhance financial performance.

Overview

11
11
years of professional experience
8
8
years of post-secondary education

Work History

Reconciliations Junior Manager

First Capital Bank
4 2023 - Current
  • Supervise and coordinate all bank reconciliation activities (payment systems)
  • Established efficient workflows within team by utilizing task delegation techniques based on individual strengths and skills.
  • Supervise investigation and follow up of all outstanding items on bank reconciliation statements with responsible persons and various departments.
  • Supervise and analytically identify old and irrecoverable amounts on bank reconciliation and advice how best to resolve them.
  • Ensure accurate and timely reconciliation of banking transactions for all bank accounts maintained by bank to ensure timely completion of financial reports.
  • Ensure accurate and timely preparation of cash flow position and daily submission to Treasury department.
  • Working closely with Finance department to ensure adequate internal controls are maintained in opening and closing of new and old bank accounts.
  • Escalation of monthly ageing documentation for unit to senior management.
  • Ensures internal controls are not violated to minimize financial prejudice to Bank and takes expedient and appropriate action where necessary.
  • Periodically review reconciliation processes to identify improvement opportunities.
  • Attend to internal, external and regulator auditors and provide necessary responses to audit queries.
  • Review team's performance and identify opportunities for improvement through on-job training.
  • Assists Head of Operations with preparation of weekly tracker for Operations Department.

Reconciliations Supervisor

First Capital Bank
08.2018 - 03.2023
  • Supervise and coordinate all bank reconciliation activities and provide admin support.
  • Supervise investigation and follow up of all outstanding items on bank reconciliation statements with responsible persons and various departments.
  • Supervise and analytically identify old and irrecoverable amounts on bank reconciliation and advise how best to resolve them.
  • Ensure accurate and timely reconciliation of banking transactions for all bank accounts maintained by bank to ensure timely completion of financial reports.
  • Working closely with Finance department to ensure adequate internal controls are maintained in opening and closing of new and old bank accounts.
  • In liaison with other data entry personnel, improve internal control environment on bank accounts and transactions.
  • Reviews card dispute claims in a timely and accurate manner in support of department's SLA while maintaining awareness of Visa processing timeframes, regulations, and processing changes.
  • Preparation of monthly reconciliation age analysis.
  • Serve as first point of escalation for all issues, questions and/or concerns related to reconciliation concerns.
  • Review reconciliation processes to identify improvement opportunities periodically.
  • Monitor and ensure effective implementation of reconciliation policies, procedures and ensure proper alignment with bank mandate.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Quality Control Supervisor

First Capital Bank
08.2018 - 06.2019
  • Verify that all requisite documents are present and have been captured onto the core banking system correctly.
  • Ensure that client files have been correctly established and linked to customer IDs and/or physical files in accordance with bank processes and procedures.
  • Responsible for ensuring adherence to all legal and regulatory requirements including those related to KYC, AML, CFT and fraud prevention.
  • Collaborated cross-functionally with supervisors from departments such as CPC and Compliance to coordinate effective solutions to systemic problems, resulting in direct reductions in error and rework rates.

Central Processing Center Officer

First Capital Bank
10.2015 - 07.2018
  • Processing and execution of account closure and standing instruction within TAT.
  • Execution of account opening of CASA, Call, and term deposits.
  • Reconciling initial deposit suspense accounts and ensuring new accounts are funded after account opening.
  • Responding to all customer queries from Branches and other departments in a timely manner.
  • Escalates complicated issues to CPC manager a timely manner where necessary.
  • Ensures that internet banking registration and modification for existing accounts are timely done.
  • Data capturing of static data changes in accounts within TAT.

Client Relations Officer

Insight Consulting
09.2014 - 09.2015
  • Ensure outstanding customer satisfaction by maintaining strong working relationships.
  • Maintain complete and accurate customer correspondence data.
  • Managing client relationships to build reputation for excellent service and generate repeat business.
  • Identify and develop problem solving methodologies to resolve customer issues.
  • Schedule annual meetings with customers to provide refresher training.
  • Act as point of contact for complaints and escalate issues as appropriate.

Item Processing Intern

Banc ABC
12.2013 - 08.2014
  • Processing unpaid checks.
  • Registering unpaid checks in registers and delivering them to branch and mail department.
  • Daily reconciliation of all clearing suspense accounts.
  • Capturing accurate data daily and manually processing standing instructions on due dates.
  • Confirmation of inward checks

Education

Prince 2 Agile (Foundation & Practitioner) -

Innolead Consulting
Gaborone
01.2023 - 04.2025

COP -Basics of Long-Term Insurance - Insurance

Botswana Accountancy College
Gaborone
06.2016 - 09.2016

Postgraduate Certificate in ERM -

Botswana Accountancy College
Gaborone
01.2015 - 12.2015

Bachelor of Business Administration - Banking And Finance (Honors)

University of Namibia
Windhoek
01.2010 - 05.2014

Skills

    Internal Controls

    Team Leadership

    Organization & Prioritization

    Performance Reviews

    Problem-solving aptitude

    Adaptability

    Technical Proficiency

    Analytical Skills

Affiliations

BICA Accounting Technician - Membership No. 20230876

Trainings Attended

  • Harvard Manage Mentor (2024)
  • Cybersecurity Awareness (2023)
  • Foundational Leadership Program (2022)
  • Smart vista Fraud Monitoring (2021)
  • Supervisory Skills 1& 2 (2019/20)
  • AMLCFT Compliance training (Annually)

Technological Proficiencies

  • Finacle Core Banking System
  • Microsoft Office (Excel, Word, Outlook, Teams)
  • Visa Resolve Online
  • Smart Vista
  • Comma 5
  • Sapphire
  • K printer
  • Supervisor

References

References available upon request.

Timeline

Prince 2 Agile (Foundation & Practitioner) -

Innolead Consulting
01.2023 - 04.2025

Reconciliations Supervisor

First Capital Bank
08.2018 - 03.2023

Quality Control Supervisor

First Capital Bank
08.2018 - 06.2019

COP -Basics of Long-Term Insurance - Insurance

Botswana Accountancy College
06.2016 - 09.2016

Central Processing Center Officer

First Capital Bank
10.2015 - 07.2018

Postgraduate Certificate in ERM -

Botswana Accountancy College
01.2015 - 12.2015

Client Relations Officer

Insight Consulting
09.2014 - 09.2015

Item Processing Intern

Banc ABC
12.2013 - 08.2014

Bachelor of Business Administration - Banking And Finance (Honors)

University of Namibia
01.2010 - 05.2014

Reconciliations Junior Manager

First Capital Bank
4 2023 - Current

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Gorata SelebatsoReconciliations Junior Manager