GREMBO DUNCAN M MAKUTU
Gaborone
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
1
1
Certification
12
12
years of professional experience
Work History
OPERATIONS MANAGER
Mosotho Services (Pty) Ltd
Gaborone, Botswana
08.2025 - Current
- Led cross-functional teams to optimize resource allocation, ensuring project deadlines were consistently met.
- Mentored junior staff, fostering a culture of continuous improvement and professional development within the team.
- Collaborated with stakeholders to design and execute training programs that improved staff competencies and engagement levels.
- Managed vendor relationships, negotiating contracts that enhanced service delivery while controlling costs effectively.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Overseeing budgets for vehicle acquisition,maintenance,fuel usage and repairs.
- Responding to vehicle breakdowns,accidents and coordinating solutions while minimizing disruptions to business operations.
LOGISTICS COORDINATOR
Mosotho Services (Pty) Ltd
Gaborone, Botswana
11.2022 - 07.2025
- Developed transport schedules ensuring timely deliveries and cost-effective routing solutions.
- Collaborated with vendors to negotiate contracts, improving service levels and reducing costs.
- Trained junior staff on logistics procedures, fostering a culture of continuous improvement.
- Managed compliance with regulatory requirements, ensuring adherence to industry standards and best practices.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Oversaw maintenance and repair of logistics equipment, minimizing downtime and disruptions.
LOGISTICS SUPERVISOR
Mosotho Services Pty Ltd
Gaborone
12.2017 - 01.2019
- Managing daily activities and ensuring that goods are recieved and dispatched efficiently.
- Scheduling and coordinating the transportation of goods and ensuring timely deliveries.
- Supervising staff by providing guidance and support to ensure that all team members are working efficiently and safely.
- Maintaining a safe working environment by providing employees with trainings on safety and also adhering to legal requirements.
- Maintaining communication with various stakeholders ,including supplies,customers and internal departments to ensure smooth operations and address any logistical challenges.
- Devising and executing contingency plan when unexpected issues arise,such as delay and equipment failers(truck breakdown).
TRUCK ASSISTANT
Mosotho Services Pty Ltd
Gaborone
04.2016 - 12.2017
- Help the driver transport goods to various destination,including navigating routes and communicating with customer upon delivery.
- Handling stock by hand while unloading and ensuring that items are secured and delivered without damage.
- Verifying delivery paperwork,obtaining customer signatures and maintaining accurate delivery logs.
- Keeping the delivery vehicle clean,performing basic inspections and reporting any maintenance issues.
GENERAL ASSISTANT
Shoprite (Hungry Lion)
Gaborone
03.2015 - 02.2016
- Active participation in the preparation of food items, following company recipes and hygiene protocols to ensure quality and presentation standards are met.
- Engaging with customers in a professional and courteous manner, handling orders accurately, processing transactions, and ensuring a positive overall customer experience.
- Maintaining cleanliness and organization of all working spaces, including the kitchen, service counters, dining areas, and restrooms, adhering to occupational health and safety regulations.
- Assisting with the receiving, stocking, and systematic rotation of ingredients and supplies, and helping with inventory checks to prevent shortages and waste.
- Providing necessary assistance to managerial staff and colleagues,covering various stations during peak hours and demonstrating readiness to adapt to the stores immediate needs.
TRUCK ASSISTANT
Mosotho Services Pty Ltd
Gaborone
11.2014 - 02.2015
- Help the driver transport goods to various destination,including navigating routes and communicating with customer upon delivery.
- Handling stock by hand while unloading and ensuring that items are secured and delivered without damage.
- Verifying delivery paperwork,obtaining customer signatures and maintaining accurate delivery logs.
- Keeping the delivery vehicle clean,performing basic inspections and reporting any maintenance issues.
Education
Homeland College
Jwaneng01-2028
Mphuthe Junior Secondary School
11-2012
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Gothibamang Primary School
01-2009
Leadership skills
Lijoka Investments (pty) Ltd
01-2019
Basic Theological and Basic Studies
New Covenant International University And Theological Seminary
01-2019
High School Diploma -
Homeland College
Jwaneng01-2028
Skills
- Reasoning Ability
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- Management
- Staff development
- MS office
- Invoice processing
- Maintenance planning
- Shipment tracking
- Transportation management
- Driver scheduling
- Materials handling
- Fleet management
- Coaching and mentoring
- Training and leadership
- Driver management
- Fleet monitoring
- Fuel management
- Fleet inspections
Interests
Hobbies: Reading bible, making new friends, searching for different information’s on internet to acquire more knowledge and skills
Certification
- Certificate of Completion in Leadership Skills from Lijoka Investments (pty) Ltd
- Certificate in Basic Theological and Biblical Studies from New Covenant International University and Theological Seminary
Languages
Setswana, English and Sekgalagadi
Timeline
OPERATIONS MANAGER
Mosotho Services (Pty) Ltd
08.2025 - Current
LOGISTICS COORDINATOR
Mosotho Services (Pty) Ltd
11.2022 - 07.2025
LOGISTICS SUPERVISOR
Mosotho Services Pty Ltd
12.2017 - 01.2019
TRUCK ASSISTANT
Mosotho Services Pty Ltd
04.2016 - 12.2017
GENERAL ASSISTANT
Shoprite (Hungry Lion)
03.2015 - 02.2016
TRUCK ASSISTANT
Mosotho Services Pty Ltd
11.2014 - 02.2015
Leadership skills
Lijoka Investments (pty) Ltd
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Gothibamang Primary School
Homeland College
Mphuthe Junior Secondary School
Basic Theological and Basic Studies
New Covenant International University And Theological Seminary
High School Diploma -
Homeland College