Open To Work
Henriette Kotze
Gaborone
Work Preference
Summary
Results-oriented Manager with 16 years in instructional services across diverse sectors. Expertise in managing departments and optimizing operational efficiency through data system administration. Skilled in implementing innovative programs to enhance staff competency and leading large teams on complex projects. Committed to fostering a safe and productive work environment.
Overview
2
2
years of post-secondary education
20
20
years of professional experience
Work History
Supply Chain and Returns Superintendent
Bokomo Botswana
Gaborone
08.2018 - Current
- Maintained daily stock updates for milling and agency products in SAP.
- Executed demand planning to optimize order fulfillment efficiency.
- Supervised returns department, ensuring policy compliance and minimizing trade returns.
- Managed Chep account within budget to enhance financial performance.
- Oversaw people management to foster a productive work environment.
- Enforced health and safety standards across all operations.
- Applied analytical skills to resolve issues and improve operational processes.
- Streamlined administrative processes with technology, reducing paperwork and boosting efficiency.
School Manager
Kairos Academy
Gaborone
06.2017 - 05.2018
- Conducted financial overviews to assess performance and support strategic decisions.
- Managed human resources functions to foster a productive work environment.
- Oversaw stock control processes, ensuring optimal inventory levels.
- Coordinated administrative tasks to enhance operational efficiency.
- Developed marketing strategies to boost brand visibility and engagement.
- Planned and executed events promoting sports and educational initiatives.
- Managed conflict resolution among staff, students, and parents, maintaining harmony.
- Conducted regular staff meetings to discuss performance and set strategic goals.
HR Administrator
DeWet Drilling
Rasesa
01.2016 - 05.2017
- Updated internal databases to ensure accurate tracking of employee sick and maternity leave.
- Revised company policies to align with current regulations and best practices.
- Liaised with external partners to maintain compliance and foster strong relationships.
- Created regular reports on HR metrics, including turnover rates, for strategic decision-making.
- Processed payroll transactions, including salaries, bonuses, and deductions, in a timely manner.
- Maintained accurate employee records, including contracts, performance reviews, and personal details.
- Reviewed and revised HR documents, ensuring they are up-to-date and compliant with current legislation.
Owner
Lolly`s Daycare
Gaborone North
01.2012 - 12.2015
- Oversaw day-to-day operations, maintaining high standards of customer service and operational efficiency.
- Developed and maintained school budget to ensure financial stability.
- Organized fundraising events that increased school resources and strengthened community engagement.
- Managed school data systems, tracking employee, student records, schedules, and inventory.
- Cultivated strong industry relationships to promote services and improve business operations.
- Led a team of employees, fostering a culture of excellence, teamwork, and continuous improvement.
- Led a team of employees, fostering a culture of excellence and teamwork to drive continuous improvement.
- Designed lesson plans to align with curriculum objectives and student needs.
Warranty & Maintenance Manager
Naledi Motors
Gaborone
04.2010 - 12.2011
- Trained service managers on warranty provisions and policy administration to enhance compliance and streamline processes.
- Monitored warranty work progress to ensure timely completion of tasks.
- Notified store managers of pending warranty work orders to expedite resolution and minimize delays.
- Submitted warranty claims for efficient processing and reimbursement.
- Informed service managers about denied or underpaid claims for prompt resolution.
- Facilitated corrections and resubmissions of problem claims through diligent follow-up to ensure timely reimbursement.
- Reconciled warranty claims to uphold accurate records.
- Managed daily operations of maintenance department, prioritizing workload for maximum productivity.
Operations Manager
Mailing Services
Gaborone
01.2006 - 03.2010
- Led competitive bidding and vendor negotiations for print jobs, ensuring alignment with budget and project requirements.
- Oversaw competitive bidding and vendor negotiations for print jobs related to direct mail, promotions, and sales collateral.
- Advised internal clients on printing projects, providing tailored cost-effective solutions that met specific needs.
- Granted final approvals on all artwork, copy formats, mock-ups, and proofs before production.
- Managed daily performance of subordinate staff, implementing strategies to maintain high operational standards.
- Reported project status and vendor relations directly to Directors.
- Monitored staff performance and developed targeted improvement plans.
- Directed recruitment and training efforts to build a skilled and motivated operations team.
Education
Certificate of Higher Education - Ergonomics
Pepsico
ONLINECertificate of Higher Education - Excel with Python: Working with Excel Spreadsheets from Python
PepU
ONLINENVQ Level 5 - Management
Optimum Learning Technologies
Cape Town, WCCertificate of Higher Education - Entering data in Excel 365 (2023)
PepU
ONLINECertificate of Higher Education - Food Safety - Good Manufacturing Practices (GMPs) - AIBI
Pepsico
ONLINECertificate of Higher Education - Food Safety - Traceability and Recall Programs - AIBI
Pepsico
ONLINECertificate of Higher Education - Introduction to SAP S4/HANA and FIORI Navigation
Pepsico
ONLINECertificate of Higher Education - PepsiCo EHS STD 33: Spill Prevention and Response
Pepsico
ONLINECertificate of Higher Education - Global Performance Management Process (English)
Pepsico
ONLINECertificate of Higher Education - Inventory Management – FG Pasta and EWM Assessment
Pepsico
ONLINECertificate of Higher Education - 2024 - Information Security Training
Pepsico
ONLINECerticates - Supply Chain Management:Principles and Practices
Pioneer Foods-BCX
JohannesburgSupply Chain Management:Principles and Practices -
University of Stellenbosch Business School
South Africa 06.2018 - 01.2019
Certicates - Administrators training course
ACE
LobatseCerticate - Intermediate Microsoft Excel
Cignex
RasesaCerticates - Premier Payroll DAY 1, Premier Payroll DAY 2
Sage
GaboroneCerticate - Child Day Care
Intec College
South Africa 01.2004 - 01.2005
Certicate of Merit - The Bio Sculpture Gel Nail System
Bio Sculpture South Africa
Bloemfontein, South AfricaCerticate - Basic Food Hygiene
Chartered Institute of Environmental Health
Botswana 01.1999 - 01.1999
Skills
- Supply chain management
- Logistics coordination
- Inventory management
- Process optimization
- Health and safety
- Crisis management
- Staff management
- Team leadership
- Performance evaluation
- Administration
- Computer proficiency
- Time management
- Leadership skills
- Leadership
References
- Dion Marias, Mailing Services, +26771718858
- Wayne Jordaan, Naledi Motors, +26772311263
- Gerty-Anne Venter, DeWet Drilling, +26771373116
Personal Information
Languages
- English
- Afrikaans
Languages
English
Proficient
C2
Timeline
Supply Chain and Returns Superintendent
Bokomo Botswana
08.2018 - Current
Supply Chain Management:Principles and Practices -
University of Stellenbosch Business School
06.2018 - 01.2019
School Manager
Kairos Academy
06.2017 - 05.2018
HR Administrator
DeWet Drilling
01.2016 - 05.2017
Owner
Lolly`s Daycare
01.2012 - 12.2015
Warranty & Maintenance Manager
Naledi Motors
04.2010 - 12.2011
Operations Manager
Mailing Services
01.2006 - 03.2010
Certicate - Child Day Care
Intec College
01.2004 - 01.2005
Certicate - Basic Food Hygiene
Chartered Institute of Environmental Health
01.1999 - 01.1999
Certificate of Higher Education - Ergonomics
Pepsico
Certificate of Higher Education - Excel with Python: Working with Excel Spreadsheets from Python
PepU
NVQ Level 5 - Management
Optimum Learning Technologies
Certificate of Higher Education - Entering data in Excel 365 (2023)
PepU
Certificate of Higher Education - Food Safety - Good Manufacturing Practices (GMPs) - AIBI
Pepsico
Certificate of Higher Education - Food Safety - Traceability and Recall Programs - AIBI
Pepsico
Certificate of Higher Education - Introduction to SAP S4/HANA and FIORI Navigation
Pepsico
Certificate of Higher Education - PepsiCo EHS STD 33: Spill Prevention and Response
Pepsico
Certificate of Higher Education - Global Performance Management Process (English)
Pepsico
Certificate of Higher Education - Inventory Management – FG Pasta and EWM Assessment
Pepsico
Certificate of Higher Education - 2024 - Information Security Training
Pepsico
Certicates - Supply Chain Management:Principles and Practices
Pioneer Foods-BCX
Certicates - Administrators training course
ACE
Certicate - Intermediate Microsoft Excel
Cignex
Certicates - Premier Payroll DAY 1, Premier Payroll DAY 2
Sage
Certicate of Merit - The Bio Sculpture Gel Nail System
Bio Sculpture South Africa