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Herald Khulekani Dennis
Operations Support Officer
Gaborone,Botswana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Operations Support Officer professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Operations Support Officer with over 16 years of experience in exploration and mining industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
Certifications
5
5
years of post-secondary education
19
19
years of professional experience
Work History
Operations Support Officer
De Beers Holdings Botswana
Gaborone, Botswana
05.2011 - Current
- Setting up, building and maintaining camp sites, maintenance and repairs of other company assets such as fleet and machinery equipment.
- Delivered exceptional level of service to all requests by listening to concerns and attending to them, furthermore giving support to all activities and teams on site
- Prepared variety of different written communications, monthly reports and documents to ensure smooth operations.
- Used Microsoft office and outlook to prepare and edit correspondence, presentations and other documents
- Obtained needed resources by strategically negotiating with stakeholders and suppliers
- Supervised work of 12 contracted employees to keep on task for timely completion.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
Shunter
BCL
Selibe Phikwe, Botswana
09.2009 - 05.2011
- Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed preventive maintenance checks and basic repairs to vehicles.
Fuel Plant Supervisor
Longbridge
Francistown, Botswana
09.2009 - 08.2010
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Oversaw daily operations to ensure high levels of productivity.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Maintained energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Led projects and analyzed data to identify opportunities for improvement.
Process Plant Maintenance Assistant
Debswana Diamond Company
Orapa, Botswana
10.2007 - 12.2008
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
Handyman and Process Plant Operator
De Beers Prospecting Botswana
Letlhakane, Botswana
05.2005 - 10.2007
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Managed available parts, tools and materials inventory to maintain prompt response capability.
- Kept tool, material and equipment inventory updated.
- Reviewed blueprints and specifications to identify most effective ways to approach projects.
- Tested and repaired electrical systems in buildings, adhering to local codes regulations.
- Investigated and corrected mechanical problems with machinery such as water filtering machines and standby generators
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains and maintaining gutters.
- Maintained inventory of supplies to complete various repairs on plumbing, lighting or other systems.
- Inspected appliances to make or plan repairs, order new ones or contact property managers.
- Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
- Performed basic landscaping tasks, such as mowing, gardening, pulling weeds and watering lawns.
- Performed minor wall repair, installed drywall and applied wallpaper.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Properly refurbished furniture and ordered new pieces when needed.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
Plumber
Albatross holdings and LP Plumbers
Molepolole, Orapa, Botswana
01.2003 - 05.2005
- Measured, threaded and cut materials to correct angles.
- Installed valves, hangers, supports and flanges inside piping systems
- Cut openings in structures to accommodate pipes and pipe fittings
- Filled pipe systems with water and air to determine location of leaks.
- Interpreted blueprints to determine locations, quantities and sizes of materials required.
- Inspected sewers and piping systems to assess quality and condition.
- Selected type and size of piping required for each project.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems, and backflow preventers.
- Repaired plumbing systems, components and equipment.
- Complied with all state plumbing codes throughout duration of each project
- Provided emergency services to install and repair toilets, water heaters, appliances and showers to maintain 100% customer satisfaction ratings
Education
Diploma - Mechanical Engineering
Amoricom
South Africa 09.2018 - Current
Certficate - Computer Litracy
University of Botswana
Francistown 01.2009 - 07.2009
BGCSE -
Francistown Senior Secondary School
Francistown 01.2001 - 12.2002
Skills
Supporting operations
Financial operations support
Supporting field operations
Daily operations oversight
Food service operations
Problem solving ability
Hand and power tools
Blueprint and schematic understanding
Drywalling
Residential construction
Construction management
Plumbing
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with others in the development of effective camp operations.
- Achieved camp setup and building it with accuracy and efficiency.
- Successfully gave support to Geology and geophysics teams through effectively helping with vehicle and equipment maintenance.
- Documented and resolved unsafe issues which led to safe operations.
- Supervised team of 12 staff members.
Software
AutoCAD
ArchiCAD
Certification
Truck mounted crane
Timeline
Truck mounted crane
06-2021
Power tools safe operations
02-2020
Plumbing
02-2020
Arc welding
02-2020
Diploma - Mechanical Engineering
Amoricom
09.2018 - Current
Fire Safety
07-2018
Level 3 first Aid
06-2018
Off road training
02-2014
Operations Support Officer
De Beers Holdings Botswana
05.2011 - Current
Shunter
BCL
09.2009 - 05.2011
Fuel Plant Supervisor
Longbridge
09.2009 - 08.2010
Certficate - Computer Litracy
University of Botswana
01.2009 - 07.2009
Process Plant Maintenance Assistant
Debswana Diamond Company
10.2007 - 12.2008
Handyman and Process Plant Operator
De Beers Prospecting Botswana
05.2005 - 10.2007
Plumber
Albatross holdings and LP Plumbers
01.2003 - 05.2005
BGCSE -
Francistown Senior Secondary School
01.2001 - 12.2002