Ibo Nkoko

• Calculated quotes and educated potential clients on insurance options.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Reported policy changes and company conditions affecting customer satisfaction.
• Negotiated contracts and terms of sale with potential customers.
• Analyzed customer needs to provide customized insurance solutions.
• Collected premiums on or before effective date of coverage.
• Analyzed risk factors to recommend appropriate coverage levels.
• Collaborating with Account Executive(s) to develop coverage strategy and marketing initiatives for renewal and prospective business
• Keep up to date with developments and changes to the applicable legislation and compliance requirements.

· Registering claims, appointing assessors and analyzing assessment reports

· Preparing repair orders and settling claims within agreed time.

· Negotiating, establishing, and maintaining strong relationships with the underwriting community for the ultimate benefit of the client.

· Following up with Insurer(s) to confirm terms of negotiated contract are met;

· Maintaining proper liaison between different areas of expertise within AON/Minet for the benefit of clients to offer profession service

· Appointing tracers and attorneys

· Monitoring loss recovery portfolio by recovering all monies due to the company

· Attending to customer queries and providing feedback to improve the credit cycle.

· Monitoring and tracking portfolio performance to provide accurate and timely general reports for management purposes which assist in making of sound business decision. (Claims and underwriting)

· Remaining alert to the risk of money laundering and assist in the company's efforts to combating it by adhering to the key principles in relation to identifying my customers, knowing my customers, safeguarding records suspicious to customers

· Making payments (tracing agents, attorneys, panel beaters, assessors, clients, insurance companies, third party.