Indira Freeman
Stuttgart
Summary
Accomplished HR professional with a proven track record, enhancing organizational culture and driving HR transformation through strategic SAP implementations and system upgrades. Expert in expatriate management and diversity and inclusion, achieving significant improvements in employee retention and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Global HR Operations Lead
Exyte
2022.10 - Current
- Manage a team of Global HR professionals, providing leadership and guidance, and ensuring that Global HR operations run smoothly and efficiently.
- Oversees the day-to-day activities of the Global HR Operations Department.
- Reports and tracks Global HR service delivery to ensure an optimal employee experience and cost-efficient service delivery.
- Responsible for the design, monitoring and improvement of Global HR processes, policies and technologies over time.
- Oversees the successful execution of Global HR processes and technologies to drive an efficient and optimal employee experience.
- Improved onboarding process for new hires, ensuring a smooth transition into the company.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Leading, supporting and contributing to general strategic and operational HR projects within the HR leadership team - such as oneERP, succession planning, HR Success Factor Optimizations, askHR ticketing tool, and alike.
- Established key partnerships across departments to ensure seamless integration of HR operations into overarching business objectives.
- Optimized payroll processing to ensure accuracy and timely disbursement of salaries.
- Streamlined HR processes by implementing new tools and software, improving overall efficiency.
Team Lead, HR Business Partner International
Drees & Sommer
2021.04 - 2022.09
- Leading (functionally and disciplinary) a team of international HR Business Partners - both in the German headquarter and in foreign countries.
- Ensuring the professional and personal development of all international HR business partners.
- First point of contact and consultant in all international HR topics, in alignment with the VP of HR and the local managers of the national companies, shaping the work of the international HR team, including the establishment, optimization and standardization of strategies, concepts and processes.
- Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Championed change management efforts during company restructures, minimizing disruption to employees and maintaining morale during transitions.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Developing solutions for all HR-relevant issues in close cooperation with the HR Center of Excellences.
- Supporting and contributing to general strategic and operational HR projects within the HR leadership team.
- Supporting the further growth of the Company also in the context of M&A activities as well as successful market development.
- Partner and consultant for the management and deriving measures and tasks in the KPI-supported optimization process.
- Accompanying and supporting managers in their personal development, organizational and team
development and change management processes. - Sustainable strengthening of the trustful cooperation with the different countries and rapid establishment of a well-functioning network.
- Implemented succession planning strategies, ensuring leadership continuity and employee growth opportunities within the organization.
- Created a strong employer brand by promoting company values and showcasing positive work culture both internally and externally.
- Evaluated the effectiveness of HR interventions through data analysis and continuous improvement efforts, adapting strategies as needed to achieve optimal results.
Senior HR Business Partner International
Eberspächer Group
2018.08 - 2021.03
- Evaluated HR metrics to identify trends, measure success, and make data-informed decisions about ongoing strategic priorities.
- Led change management efforts, ensuring smooth transitions during mergers and acquisitions.
- Streamlined HR processes for increased efficiency and cost savings.
- Fostered strong relationships between employees and management through open-door policies and regular feedback sessions.
- Partner with the Global HR Director and Vice President on initiatives that enable growth and development of the company and the employees.
- Partner with the North America teams to roll out programs consistent with the business and culture of the company.
- Lead the Global Mobility processes from start to finish for new and existing employees.
- First point of contact for employees and managers for HR Global guidance (global tax, social security, mobility, employment regulations, etc.)
- Provide coaching to managers on employee relations matters, compensation, change management, talent development, succession planning path, training, etc.
- Research international employment practices and lead in set-up and rollout of programs for international locations including new entities, plants including identification of international and domestics statutory requirements.
- Maintain international human resource information system records.
- Established competitive compensation and benefits packages to attract top talent in the industry.
- Optimized workforce planning by utilizing data-driven insights for talent acquisition efforts.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- On-boarding and Off-boarding duties for new hires and contingent employees.
- Care taker of the country Heads in a designated location (s).
- Developed and maintained relationships with recruitment agencies, industry professionals and government agencies for successful recruitment efforts.
Global Mobility Specialist
Enterprise Mobility - Enterprise Holdings
2013.09 - 2018.01
- Managed the company’s Home Country Compensation Program designed to provide advantageous services for expatriates for immigration, social security, taxes, payroll, health and well-being benefits and retirement.
- Managed over 400 transcontinental and domestic relocations while overseeing all aspects of international assignments, including management of 3rd party vendors/initiations.
- Liaised with assignees, senior management, internal and external experts to establish the best practices.
- Managed and lead several strategic global company´s projects, resulting in 100% success rate.
- Supported IT projects and assisted in maintenance of Global Mobility systems including identifying opportunities for greater automation, identifying interfaces with other internal systems and improved efficiencies.
- Assisted in marketing Global Mobility Policies to Global HR Community, while ensuring there is strong communication across internal and external groups/vendors/partners.
- Served as a key resource (global immigration, tax, social security, HR, payroll, employment regulations, policy expertise, etc.) and a global support for all senior management, stakeholders, and Human Resources teams on the expat projects and international assignments inquiries.
- Interpreted international laws and regulations to employees, managers and stakeholders, ensuring company is in compliance with applicable laws. Conducted regular audits.
- Reviewed various aspects of the expat programs by evaluating current global trends and performance/quality of service providers; made recommendations, implemented changes enabling more efficient business processes.
- Formed greater relationships with internal/external stakeholders; established improved timeliness and processing of international assignments and projects with a 100% success rate.
Talent Acquisition Administrator
Enterprise Mobility - Enterprise Holdings
2012.11 - 2013.10
- Streamlined the talent acquisition process by implementing an applicant tracking system and automating repetitive tasks.
- Provided technical support to all users on iCIMS recruiting system database.
- Liaised with the management to identify potential issues, gather feedback, and resolve defects. Interpreted data, analyzed results using statistical techniques and provided ongoing reports and supports to system users.
- Maintained job postings on internal and external sites in accordance with laws and regulations.
- Assisted with all inventory transactions related to CareerBuilder, Monster, Snagajob and Indeed.
- Conducted recurring system auditing ensuring data integrity and compliance were achieved, while successfully coordinating all matters with HRIS, HR and other field users.
- Tracked key performance metrics related to talent acquisition, leveraging data-driven insights for continuous process improvement efforts.
- Partnered with HR leadership to develop and implement effective recruitment marketing strategies, increasing visibility of open roles and attracting top talent.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Assisted with developing process documentation and training for HR Talent Acquisition technology platforms; provided strategic support to the HR Talent Acquisition teams domestically and internationally.
- Served as the company’s main contact for OFFCP (Office of Federal Contract Compliance Programs) reporting and administration practices.
- Handled all reports relating to Enterprise Holdings Department of Transportation (DOT) Compliance making sure all employees were tested on time and in accordance with DOT Governmental regulations.
- Worked closely with senior management to prioritize business and information needs.
- Located and defined new process improvement opportunities by working closely with the internal professional services, technology and project management team.
Financial and Administrative Advisor
Cath Kidston
2007.05 - 2010.08
- Handled customer inquiries and suggestions courteously and professionally.
- Managed day-to-day operations within the company while assisting in the planning, creation, and distribution of e-business applications.
- Successfully resolved customer complaints, demonstrated commitment while providing effective problem and resolution techniques.
- Administered a cost allocation process to ensure that expenses were allotted to business units and subsidiaries. Advised on several accounting and expense issues.
- Managed all local administrative functions relative to operations, finance and accounting, information technology, materials management, contracts, human resources, payroll, training, and customer affairs.
- Managed execution of several vital projects, resulting in the 100% success closure rate.
- Edited and reconciled consolidated financial results, liaised with vendors, managers and employees.
- Directed project planning and budgeting for organizations comparing factors affecting prices and profitability of products and/or services.
- Lead executive business review sessions with clear understanding of client pain points.
- Produced strategic account plan to develop and nurture new and existing accounts.
- Managed book of business through accurate forecasting and communication with colleagues and leadership.
Customer Service Manager
Sixt Car Rental
2005.05 - 2006.07
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed over 5,000 car rental transactions and inquiries.
- Manage day-to-day resolution of customer service inquiries and concerns. Successful resolved over 1,000 complaints, providing excellent customer service, handling queries, advice and complaints to ensure greater customer satisfaction and repeat business.
- Established policies and procedures. Aligned customer service activities and initiatives to support and enhance the objectives of the company; evaluated quality and productivity of services provided according to company standards.
- Conducted support staff meetings to communicate policies and procedures, share best practices and promote teamwork within the complex. Developed, motivated and encouraged team development.
- Exhibited success in negotiation, problem-solving, conflict management, and business acumen.
- Collected and analyzed data/information to a level that can provide agents and management insight to improve.
- Ensured the company is compliant from an operation and service perspective.
Operational and Business Manager
Virgin Company D.o.o.
2003.07 - 2005.05
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Responsible for overseeing company operations, ensuring that businesses ran efficiently.
- Created and implemented new outreach programs, increasing company’s yield and market share.
- Provided assessments on database information, consolidated spreadsheets, and discussions of general commercial account issues, resulting in reduction of missed deadlines and retention of large accounts.
- Identified opportunities for process improvement, and implement short- and long-range organizational objectives and operating procedures to address those opportunities.
- Worked with leadership to monitor and evaluate operational effectiveness and profitability, and effect change as required to meet the objectives.
- Strategically reviewed the company’s capital plan, purchase orders, copies of invoices, and provided recommendations, resulting in greater company efficiency.
- Attended weekly owner’s meeting and advised senior leadership on daily business reports, which resulted in improving sales and profits.
- Lead high profile operations functions, which require cross-organizational collaboration and consistency.
- Set and directs action plans.
- Understand functional concepts and drive for results.
Education
Master of Arts - International Law And Regulations
Washington University
St. Louis12.2015
Bachelor of Science - Political Science
Webster University
St. Louis05.2012
Skills
- Performance Appraisals
- HR analytics
- Diversity and Inclusion
- Employee Relations
- HR policies development
- Organizational Culture
- HR Budgeting
- Recruitment Strategies
- Organizational Development
- Employee Retention
- Workforce Planning
- Retention Strategies
- Employment law
- SAP implementation
- System Upgrades
- SAP Configuration
- Expatriate Management
- HR Transformation
Certification
- SAP Success User Pro.
- Global Mobility Specialist (GMS) Certification, Worldwide ERC Foundation.
- Onboarding and iCISM Recruiting Certification.
- GHRR Global Hire Platform Certification.
- OFCCP Compliance Report Certification.
- Translator Certification, American Council Teaching of Foreign Languages (ACTFL).
Languages
English
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Croatian
Bilingual or Proficient (C2)
Serbian
Bilingual or Proficient (C2)
Timeline
Global HR Operations Lead
Exyte
2022.10 - Current
Team Lead, HR Business Partner International
Drees & Sommer
2021.04 - 2022.09
Senior HR Business Partner International
Eberspächer Group
2018.08 - 2021.03
Global Mobility Specialist
Enterprise Mobility - Enterprise Holdings
2013.09 - 2018.01
Talent Acquisition Administrator
Enterprise Mobility - Enterprise Holdings
2012.11 - 2013.10
Financial and Administrative Advisor
Cath Kidston
2007.05 - 2010.08
Customer Service Manager
Sixt Car Rental
2005.05 - 2006.07
Operational and Business Manager
Virgin Company D.o.o.
2003.07 - 2005.05
Master of Arts - International Law And Regulations
Washington University
Bachelor of Science - Political Science
Webster University
- SAP Success User Pro.
- Global Mobility Specialist (GMS) Certification, Worldwide ERC Foundation.
- Onboarding and iCISM Recruiting Certification.
- GHRR Global Hire Platform Certification.
- OFCCP Compliance Report Certification.
- Translator Certification, American Council Teaching of Foreign Languages (ACTFL).
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