Ivana Ivić
Kohlberg
Summary
Experienced retail professional with strong skills in team leadership, customer service, and store operations. Looking to grow into a trade marketing role by using knowledge of merchandising, promotions, and customer experience.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
UGG, Deckers Germany
03.2020 - Current
- Planned sales and managed inventory
- Improved store branding and layout
- Analyzed customer feedback and implemented strategies to improve customer experience
- Trained and guided team members to maintain high productivity and performance metrics
- Analyzed team performance
- Helped store meet sales targets
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Key Holder
UGG, Deckers Germany
08.2019 - 02.2020
- Assisted customers and closed sales
- Hired and trained retail staff
- Promoted new products
- Supported cash register staff
Sales Associate
Polo Ralph Lauren
01.2019 - 07.2019
- Handled orders, returns, and customer needs
- Worked across different store areas
- Learned new sales and merchandising techniques
Education
Bachelor of Law -
University of Osijek
Gymnasium - undefined
Donji Miholjac
01.2001
Skills
- Strategic team guidance
- Effective communication
- Stock oversight
- Customer engagement
- Relationship management
- Market expansion strategies
- Retail operations
- Sales metrics tracking
Languages
Croatian – Native
German – B2
English – B2
Italian – A1
Hobbies and Interests
Photography, Nature & hiking, Volunteering
Timeline
Assistant Store Manager
UGG, Deckers Germany
03.2020 - Current
Key Holder
UGG, Deckers Germany
08.2019 - 02.2020
Sales Associate
Polo Ralph Lauren
01.2019 - 07.2019
Gymnasium - undefined
Donji Miholjac
Bachelor of Law -
University of Osijek
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