JANET MAEKOPO
Maun
Summary
Driven professional with a strong ability to prioritize tasks in dynamic environments. Committed to achieving objectives and contributing to team success through effective collaboration and continuous improvement.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Front of House Administrator / Guest Liaison Supervisor
Xigera Safari Lodge
03.2026 - Current
- Welcome and check in guests, brief them on the lodge safety and activities
- Ensured guests felt cared for from arrival to departure
- Served as communication bridge between departments and guests to facilitate smooth operations
- Trained and managed guest liaisons to enhance customer service.
- Maintained records of guest comments, incident reports, and special requests to enhance service quality
- Placing shop Pos with different suppliers
- Xigera Safari Lodge-Botswana
Front of House Administrator / Guest Liaison Office
Xigera Safari Lodge
11.2022 - 02.2026
- Checking in guests and doing guests' orientation
- Checking in guests on the opera system
- Liaising with various HODs on guest needs and wants.
- Taking room service orders and liaising with relevant departments
- Consolidating guests' invoices on pastel accounting system
- Marking and monitoring staff attendance register and liaising with HODs on staff leaves.
- Scheduling staff leaves, liaising with charter flight for staff movement into and out of camp.
- Liaising with health services on staff wellness, consultations, and staff medical appointments
- Monitoring and recording tourism statistics.
- Overlooking and monitoring staff accommodation with nights bridge software
- Xigera Safari Lodge-Botswana
Housekeeper
Xigera Safari Lodge
03.2020 - 09.2022
- Orienting guests and taking care of guest rooms
- Taking care of guests' laundry during their stay
- Maintaining and cleaning guest public areas
- Xigera Safari Lodge - Botswana
Volunteering Attachment
Senthaga Guest House (Pty) Ltd
04.2018 - 05.2018
- Front Desk Receptionist
- Housekeeping
Intern Trainee
Thuso Hotels (Pty) Ltd
06.2017 - 08.2017
- Welcoming guest
- Created a positive first impression for guests
- Dealing with Guests' Enquiries
- Facilitated communication by taking and delivering messages to management
- Taking and delivering messages to management
- Managed switchboard operations to streamline guest interactions and support staff
Education
Bachelor's degree - Tourism and Hospitality Management, Ecommerce on Tourism and Hospitality, Food Beverages Cost Control, Marking for Tourism and Hospitality, Hospitality Law, Hotel Front Office Management
AMBM University College
Gaborone, Botswana, Block 6 07.2016 - 05.2019
BGCSE -
Shakawe Senior School
ShakaweSkills
- Guest Relations
- Customer service
- Hospitality knowledge
- Customer Management Software
- Microsoft Office
- Microsoft PowerPoint
- Organizational expertise
- Leadership Skills
- Interpersonal Skills
- English communication
Personal Information
- Date of Birth: 03/06/95
- Gender: Female
- Nationality: Motswana
Languages
English
First Language
Timeline
Front of House Administrator / Guest Liaison Supervisor
Xigera Safari Lodge
03.2026 - Current
Front of House Administrator / Guest Liaison Office
Xigera Safari Lodge
11.2022 - 02.2026
Housekeeper
Xigera Safari Lodge
03.2020 - 09.2022
Volunteering Attachment
Senthaga Guest House (Pty) Ltd
04.2018 - 05.2018
Intern Trainee
Thuso Hotels (Pty) Ltd
06.2017 - 08.2017
Bachelor's degree - Tourism and Hospitality Management, Ecommerce on Tourism and Hospitality, Food Beverages Cost Control, Marking for Tourism and Hospitality, Hospitality Law, Hotel Front Office Management
AMBM University College
07.2016 - 05.2019
BGCSE -
Shakawe Senior School