Joel Disele

• As Head of Sales, lead the development, strategizing, and execution of sales plans tailored for Government & Reseller segment
• Additionally, I actively pursue sales opportunities, foster new acquisitions, and sustain mutually beneficial partnerships to guarantee a satisfactory return on investment.
• Formulating business plans and budgets, overseeing the implementation, and monitoring sales
  initiatives.
• Identifying sales opportunities and closing leads to drive revenue growth.
• Ensuring the establishment and weekly monitoring of pipeline management activities.
• Developing proposals based on tailored solutions, ensuring profitability, and applying
  appropriate commercial contract terms to mitigate business risks.
• Crafting and negotiating contracts with both customers and partners.
• Establishing sales processes and governance to enhance sales efficiency and risk
  management.
• Conducting effective account planning for Government & Reseller customers and devising
  strategies for nurturing long-term customer relationships.
• Ensuring continuous improvement in service delivery and human capital development to meet
  predefined targets.
• Managing people, including cross-functional virtual teams (technology, operations, finance,
  collection), to maintain business continuity and foster harmonious relationships.

In addition to my role, I have actively contributed to the following key committees and projects at BTC:

• Risk Champion for Enterprise Sales Division – Nov 2016 to date
  As Risk Champion, I lead the development and execution of the Divisional risk register as well
  as manage the corporate risk register, providing exposure to various corporate operations.
• Migration from Copper to Fibre – April 2023 to date
  Coordinating the migration of services provided to customers to ensure seamless business
  continuity for Enterprise Division.
• Migration to Automated billing system C1 – Nov 2018 to Oct 2020
  Defining the sales process flow for and ensuring all products and active contracts are catered
  for in the automated billing system to promote business continuity.
• Double Hatting as Head of Wholesale Operations Department - Feb 2017 to Nov 2017
  As Head of Wholesale Operations, I provided business and operational support for creation and
  maintenance of BTC business strategy that delivers shareholder value and service excellence
  through development and implementation of optimal processes for service delivery and service
  assurance.
  Key Roles include:
• Ownership and management of end-to-end business service fulfillment, service
  assurance, and in-life contract management processes.
• Supervision of commercial and operational support performance, identifying and
  addressing gaps to ensure improved service excellence.

• I acquired sales of Wholesale products and service, and stakeholder relationship management.

Key Roles include:

• Identifying opportunities for new business and Development of customized solutions to
  increase sales conversion.
• Acting as appoint of contact for the business and championing customer needs within the
  business.
• Ensure customer retention and business growth within the Wholesale account portfolio for
  sustainability.
• Management of service delivery issues leading for continual improvement of customer
  experience
• Managing and maintaining profitable relationships for both national and international customers

In addition to this role, I participated in the following key committees/projects at BTC:

• BTC Wholesale billing migration to automation Program (as Project Manager)
• BTC Wholesale Strategy Implementation Program (as Project Manager)
• BTC Privatization (as Team Member)

My involvement in these programs have greatly exposed me to the understanding of the Wholesale
business & ICT industry.

• I was responsible for managing ADSL network and service provisioning.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.

• I was responsible for undertaking all the activities related to installing and maintaining BTC services such as: internet bandwidth, metro, International Private Leased Circuits (IPLCs) etc.
• Coordinated connectivity project implementation of multimillion-pula sales for government
  customers such e-agriculture (Temo-letletlo), e-health (Contact center & Cloud services), e-
  education ( internet for DTT&TE - 8 colleges) - 2023-2024
• Developed procedural frameworks for automated billing of products & services for resellers
  segment and coordinated the seamless transition to automated billing (2019).
• Developed a revamped ADP template for in-depth understanding of customers and better
  account planning.
• Developed and implemented a revenue defense plan to mitigate against aggressive
  competition; defended 97% of revenue from High Value Customers (2017)
• Grew BTC wholesale business into new international markets, which contributed +/- P2 million
  in the first year (2017).
   Founding member of BTC Wholesale Department which currently generates revenue more than
  P350 million annually.
• Grew BTC Internet business from P32 million to more than P100 million annually in a period of
  less than four years (2016-19).
• Project manager in the wholesale strategy implementation programme
• Member of the BTC privatization team