JOEL NSUBUGA
Certified Airport Operator
Entebbe
Summary
Industrious Station Manager with 2 years of experience monitoring station transmission, digital connectivity, and content management. Versatile and creative professional certified in Airport Operations. In-depth knowledge of Civil Aviation Authority regulations and cable franchise agreements. Detail-oriented individual skillful in delegating and prioritizing tasks to maintain effectiveness.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
HEAD OF CHARTER OPERATIONS
BULLION JET SERVICES
ENTEBBE, CENTRAL REGION, UGANDA
05.2023 - Current
- Preparation of costing and proposals for charters.
- Liaison with Scheduling Manager in respect of aircraft and crew availability as well as most efficient and cost-effective utilization of crew.
- Liaise with Legal section in respect of Charter Agreements and ensure all relevant inclusions, exclusion, payment terms are covered.
- Liaise with customer regarding conclusion of Charter Agreement and maintain regular interaction with customer.
- Hold pre-flight briefings with all concerned on charter flights ensuring all sections are aware of charter details.
- Monitor all aspects of charter flight.
- Reconcile and verify all charter flight costs and ensure all payment terms are met by 99%.
- Ensure business development through follow up on quotes provided and prospecting of possible new customers.
- Ensure 50% efficient management of Charters and Contracts.
- Build database and knowledge on competitors operating in same market.
- Preparing of Presentations and Reports as required.
- Skilled at working independently and collaboratively in team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
STATION MANAGER
PRFD HANDLING
ENTEBBE, CENTRAL REGION, UGANDA
08.2023 - Current
- Providing pre-flight consultations.
- Conducting route analyses.
- Arranging worldwide ground handling services.
- Coordinating with Civil Aviation Authorities, agents, handlers, FBOs and associated third party vendors to follow up specific requests.
- Working in a team to coordinate high quality services for corporate business jets, commercial carriers, ambulance flights and government VIP flights.
- Preparing detailed handovers for the next shift per the standard operating procedures.
- Maintaining excellent customer service standards.
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Streamlined communications between departments to improve overall efficiency within the station environment.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
- Cultivated positive relationships with vendors, suppliers, and contractors to ensure timely deliveries of products or services needed for successful operations.
- Prepared comprehensive reports outlining work history documentation that provided valuable insights into operational performance metrics.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Collaborated with regional management to align station objectives with company goals.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Implemented preventative maintenance programs for equipment to reduce downtime and ensure reliability during peak hours of operation.
- Coordinated special events at the station location to increase brand visibility in the local community.
- Previewed and evaluated local, unsolicited independent, regional and national television programs to determine appropriateness for station usage.
- Maintained and managed network website, LinkedIn and social media accounts to drive traditional viewership 80%.
- Collaborated with leadership staff to determine appropriate budgets.
- Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
BUSINESS DEVELOPER
BULLION JET SERVICES
ENTEBBE, CENTRAL REGION, UGANDA
04.2023 - 05.2023
- Conducted extensive market research BY 50% to identify potential leads and develop targeted marketing strategies.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Created and maintained database containing information on business proposals and contacts.
- Prospected for new business opportunities via cold calling, using lead generation lists and networking.
- Enhanced company's market presence by attending networking events, trade shows, and conferences.
- Created reports and presentations detailing business development activities.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Developed strong relationships with key clients for improved customer satisfaction and long-term partnerships.
- Kept meticulous client notes and updated account information in company databases.
- Spearheaded collaborative efforts between departments to develop integrated marketing campaigns that effectively communicated brand value propositions.
- Aligned product offerings with client needs by working closely with product development teams to enhance features and functionalities.
- Collaborated with cross-functional teams for the successful completion of complex projects within set deadlines.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Maintained high level of integrity by keeping sensitive client data and corporate information confidential.
- Consistently exceeded sales targets through effective pipeline management and diligent follow-ups with prospects.
- Negotiated, prepared, and signed contracts with clients.
- Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
- Conducted extensive market research to identify potential leads and develop targeted marketing strategies.
GROUND OPERATIONS TRAINEE
DAS HANDLING COMPANY
ENTEBBE, CENTRAL UGANDA, UGANDA
10.2022 - 04.2023
- Conducted thorough market research to support operations development initiatives, driving growth opportunities for the organization.
- Asked security questions at check in counters to ensure 99% on board safety and also that passenger packed baggage themselves.
- Using Galileo check in System.
- Document verification to make sure person is the rightful owner of documents
- Participated in process improvement initiatives using Lean Six Sigma methodologies, yielding significant cost savings for the company.
- Implemented inventory control measures that minimized waste and ensured adequate stock levels at all times.
- Collaborated with cross-functional teams to implement new systems and procedures, improving overall productivity.
- Created detailed reports to capture operational performance, enabling senior leadership to make data-driven decisions for continuous improvement.
- Assisted with the development of standard operating procedures, leading to consistent results across the team.
- Streamlined communication within the team through regular meetings and updates, promoting a cohesive work environment.
Education
DIPLOMA - AIPORT OPERATIONS MANAGEMENT
DAS AVIATION SCHOOL
ENTEBBE, UGANDA 01.2022 - 09.2022
HIGH SCHOOL DIPOLMA - A'LEVEL
ENTEBBE PARENTS SENIOR SECONDARY SCHOOL
ENTEBBE, UGANDA 02.2018 - 11.2019
HIGHSCHOOL - O'LEVEL
ST. MARK'S COLLEGE NAMAGOMA
NAMAGOMA, MASAKA UGANDA 02.2014 - 11.2017
Skills
Basic computer skills
ACHIEVEMENTS
- FIRE FIGHTING CERTIFICATE- UGANDA CIVIL AVIATION AUTHORITY 03/2022
- INTERNSHIP UNDERTAKEN WITH DAS HANDLING COMPANY 10/22 - 04/2023
Certification
Fire fighting Certificate
Timeline
STATION MANAGER
PRFD HANDLING
08.2023 - Current
HEAD OF CHARTER OPERATIONS
BULLION JET SERVICES
05.2023 - Current
BUSINESS DEVELOPER
BULLION JET SERVICES
04.2023 - 05.2023
GROUND OPERATIONS TRAINEE
DAS HANDLING COMPANY
10.2022 - 04.2023
Fire fighting Certificate
09-2022
DIPLOMA - AIPORT OPERATIONS MANAGEMENT
DAS AVIATION SCHOOL
01.2022 - 09.2022
HIGH SCHOOL DIPOLMA - A'LEVEL
ENTEBBE PARENTS SENIOR SECONDARY SCHOOL
02.2018 - 11.2019
HIGHSCHOOL - O'LEVEL
ST. MARK'S COLLEGE NAMAGOMA
02.2014 - 11.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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