Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Additional Information
Timeline

Joseph Tumagole

Business Administration/Banking
Gaborone

Summary

Proven track record at Standard Chartered Bank, enhancing account validation and monitoring with a keen eye for detail and a strong sense of teamwork. Expert in computer skills and customer service, significantly improving anti-money laundering processes. Achieved a notable increase in quality assurance accuracy, demonstrating a friendly, positive attitude and collaborative spirit.

Overview

19
19
years of professional experience
1
1
year of post-secondary education

Work History

Account Validation and Monitoring

Standard Chartered Bank
04.2018 - 07.2021
  • Do Quality assurance checks on all CDD (Customer Due Deligence) updated customer mandates, Validate and monitor all accounts exceeding threshold on behalf of Financial Intelligence Agency..
  • Track and reconcile all transactions for Anti Money Laundering reviews.
  • Track and update all transactions that exceeds threshold on the system for FIA (Financial Intelligence
    Agency).

Accounts Maintenance and Reconciliation

Standard Chartered Bank
Gaborone
02.2013 - 03.2018
  • Do Quality assurance checks on all customer mandates (including: Dormant Accounts reactivation,
    Monitoring of monthly accounts statements and of unclaimed accounts/funds, Static Data Change and
    preparing unclaimed funds to be sent to Central bank).
  • Reconciliation of Dormant/unclaimed Account for funds due to be sent to the Central Bank.
  • Track and transfer all the above listed to the vendor for filing.
  • Ensure the accuracy and consistency of financial records by comparing different sets of data, like bank statements and general ledger accounts, to identify and correct any discrepancies or errors, ultimately enhancing financial reporting integrity.
  • Ensuring Accuracy:
    Reconciliation involves comparing two sets of records, such as bank statements and the company's cash account records, to verify that the balances match.
  • Identifying Discrepancies:
    By comparing records, potential errors, omissions, or discrepancies can be identified, such as unrecorded transactions, incorrect amounts, or duplicate entries.
  • Improving Financial Reporting:
    Accurate and consistent financial records are crucial for sound financial reporting, which is essential for making informed business decisions and complying with regulatory requirements.
  • Improving Financial Reporting:
    Accurate and consistent financial records are crucial for sound financial reporting, which is essential for making informed business decisions and complying with regulatory requirements.

Mandate Custodian

Standard Chartered Bank
09.2008 - 01.2013
  • Do Quality assurance checks on all customer mandates (including: Account opening forms, Fixed Deposits,
    Account Closure forms and Static Data Change).
  • Track and transfer all the above listed mandates to the vendor for filing.
  • Perform the monthly eMLPS (Electronic Money Laundering Prevention System), being accounts that will be -
    risk graded according to their type of business, country of origin, political status etc.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Ensure all the mandates for closed accounts are destroyed in accordance with the retention period.

Data Preparation and Validation

Standard Chartered Bank
06.2005 - 07.2008

Preparation of: Customer (manual) Salaries
Electronic Funds Transfers (EFT
Inwards and outwards cheques Deposits.

Validate/scrutinize all: In coming and out going Cheques
Confirm/call back all high value cheques

Teller (Foreign Exchange)

Standard Chartered Bank
Francistown
09.2003 - 05.2005

To facilitate and process financial transactions involving foreign currencies, including selling and buying currencies, processing remittances, and providing customer service related to international banking needs.

  • Currency Exchange:
    They buy and sell foreign currencies to customers, ensuring accurate exchange rates and transaction processing.
  • Remittance Processing:
    They assist customers with sending money internationally, often through wire transfers or other remittance services.
  • Customer Service:
    They answer customer inquiries, resolve problems, and provide guidance on foreign exchange services.
  • Transaction Processing:
    They handle various banking transactions, such as deposits, withdrawals, and transfers, often involving foreign currency accounts.
  • Compliance:
    They ensure compliance with regulations and procedures related to foreign exchange transactions.
  • Account Management:
    They may assist with opening and managing foreign currency accounts, as well as providing information about related services.
  • Sales:
    They may also have a sales component, encouraging customers to use the bank's foreign exchange services.

Computer Technician (Software and Hardware)

Southern Business Solutions
01.2003 - 08.2003
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.

Education

Certificate -

P C Training And Business College, Gaborone
01.2003 - 09.2003

Computer Software and Hardware Maintenance

Hardware Maintenance Modules:

  • Physical Components: These are the tangible parts of a computer, like the motherboard, CPU, RAM, hard drive, or power supply.
  • Modular Design: Hardware modules are designed for easy replacement or upgrade, allowing technicians to isolate and fix problems without having to replace the entire system.
  • Examples: Motherboard: The central hub connecting all other components.
  • CPU (Central Processing Unit): The "brain" of the computer, responsible for executing instructions.
  • RAM (Random Access Memory): Temporary storage for data and programs.
  • Hard Drive/SSD (Solid State Drive): Long-term storage for data.
  • Power Supply: Provides power to the computer components.
  • Expansion Cards: Cards like graphics cards or sound cards that plug into the motherboard to add functionality.

Software Maintenance Modules:

  • Software Programs: These are the programs that run on the computer, including operating systems and applications.
  • System Utilities:Software designed to help analyze, configure, optimize, or maintain a computer.
  • Examples:Operating System Updates: Software updates to the operating system (e.g., Windows, macOS, Linux) that fix bugs and add new features.
  • Antivirus and Malware Protection: Software that protects against viruses and other malware.
  • Device Drivers: Software that allows the operating system to communicate with hardware devices.
  • Disk Cleanup Tools: Utilities that remove unnecessary files to free up disk space.
  • System Information Tools: Tools that display information about the computer's hardware and software configuration.
  • Task Manager: A tool to monitor and manage running processes.
  • Event Viewer: A tool to view system logs and error messages

Skills

Friendly, positive attitude

Teamwork and collaboration

Computer skills

Customer service

Problem-solving

Microsoft office

Team management

Time management

Flexible and adaptable

Microsoft Word

Dependable and responsible

Calm under pressure

Organization and time management

Supervision and leadership

Excellent communication

Languages

English

Accomplishments

Coordinating a new system that reports transactions above BWP 20,000 to Financial Intelligence Authority.

Migration of all Bank Mandates/Documents to the vendor.

Additional Information

Referee

Joseph Garogwe

Standard Chartered Bank Botswana

3615800

Ezekiel Pule

Standard Chartered Bank Botswana

3615800

Timeline

Account Validation and Monitoring - Standard Chartered Bank
04.2018 - 07.2021
Accounts Maintenance and Reconciliation - Standard Chartered Bank
02.2013 - 03.2018
Mandate Custodian - Standard Chartered Bank
09.2008 - 01.2013
Data Preparation and Validation - Standard Chartered Bank
06.2005 - 07.2008
Teller (Foreign Exchange) - Standard Chartered Bank
09.2003 - 05.2005
P C Training And Business College - Certificate,
01.2003 - 09.2003
Computer Technician (Software and Hardware) - Southern Business Solutions
01.2003 - 08.2003

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Joseph TumagoleBusiness Administration/Banking