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Justice Zhou
Gaborone,Botswana
Work Preference
Summary
Dynamic professional with extensive experience in customer service and project management. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in data analysis and team collaboration, consistently delivering tailored solutions that drive business success and improve operational efficiency.
Overview
3
3
Languages
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Barber
GALLIO HAIR SALON
Bokaa Village , Kgatleng District
06.2026 - Current
- Provided precise haircuts tailored to client preferences and styles.
- Maintained cleanliness and organization of workstations and tools.
- Engaged with clients to understand their needs and offer professional advice.
- Assisted in managing appointment schedules for optimal customer flow.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Communicated effectively with customers to create a pleasant experience.
- Managed cash register transactions accurately and efficiently.
- Responded to customer inquiries by phone, email, and in person.
- Handled incoming phone calls and scheduled appointments.
- Reviewed client feedback forms after each appointment to measure satisfaction levels.
Salesman and Manufacturer
GIBBS POTS GALLERY
Bokaa Village , Kgatleng District
08.2024 - 05.2026
- Assisted customers in selecting pottery and art pieces for their homes.
- Maintained inventory by organizing and restocking merchandise on the sales floor.
- Engaged with customers to understand their preferences and provide tailored recommendations.
- Processed transactions efficiently using the point-of-sale system.
- Collaborated with team members to create visually appealing displays in the gallery.
- Responded to customer inquiries and resolved issues promptly and professionally.
- Participated in gallery events to promote products and enhance customer experience.
- Greeted customers and provided information about products and services.
- Performed administrative tasks including order entry, invoicing and filing paperwork.
- Provided timely follow-up on inquiries made by potential customers.
- Negotiated prices and set up contracts to finalize sales agreements.
- Maintained a current knowledge of market trends and competitive activities in the sales area.
- Coordinated delivery schedules with logistics teams to ensure timely delivery of goods.
- Solicited orders from existing customers through phone calls and emails.
- Addressed customer questions and concerns regarding products and services.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Identified customer needs by asking questions and advising on best solutions.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Assistant Manager
IDEAFRONT CONSTRUCTION
Gaborone , Gaborone
09.2022 - 08.2024
- Assisted in managing daily operations and workflow at construction sites.
- Coordinated project schedules and resource allocation for various construction activities.
- Facilitated communication between contractors, suppliers, and team members.
- Monitored compliance with safety regulations and quality standards on-site.
- Supported budget management by tracking expenses and resource usage.
- Conducted training sessions for new staff on procedures and safety protocols.
- Resolved conflicts and addressed concerns among team members effectively.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated work to staff, setting priorities and goals.
Property Conditions Surveyor
MUZIRI AND ASSOCIATES AND CHINA CIVIL CONSTRUCTION ENGINEERING
Gaborone, Gaborone
08.2019 - 12.2021
- Conducted site surveys to collect data for construction projects.
- Analyzed survey data to identify potential issues and solutions.
- Prepared detailed reports on survey findings for project teams.
- Utilized GPS systems to record geographical coordinates of surveyed sites.
- Maintained accurate records of all surveys conducted with detailed diagrams and descriptions.
- Analyzed aerial photographs, maps, and other data sources for surveying projects.
- Compiled field notes and sketches into comprehensive reports that documented survey findings.
- Monitored progress of ongoing surveying projects in order to ensure completion within established timeframes.
- Prepared charts, plots, maps and records to support survey-related data.
Education
Google Project Management - Google Project Management Professional Certificate
Google Coursera
02.2025 - 11.2025
Certificate Of Completion - Non-profit Essentials
Disasterready.org; Cornerstone On-Demand Foundation
03.2024 - 06.2024
Certificate Of Completion - Non-profit Essentials
Disasterready.org; Cornerstone On-Demand Foundation
03.2024 - 06.2024
Certificate Of Completion - Core Humanitarian Essentials
Disasterready.org; Cornerstone On-Demand Foundation
01.2024 - 03.2024
Certificate Of Completion - Project Management Essentials Certificate
Disasterready.org; Cornerstone On Demand Foundation
12.2023 - 01.2024
Zimbabwe General Certificate of Education At Ordinary Level
Chivi, Berejena, Masvingo ProvinceSkills
- Project management
- Customer service
- Data analysis
- Team collaboration
- Communication skills
- Client consultation
- Problem Solving
- Adaptability
- Time Management
Languages
English
Proficient (C2)
C2
Shona
First Language
Ndebele
Elementary (A2)
A2
Timeline
Barber
GALLIO HAIR SALON
06.2026 - Current
Google Project Management - Google Project Management Professional Certificate
Google Coursera
02.2025 - 11.2025
Salesman and Manufacturer
GIBBS POTS GALLERY
08.2024 - 05.2026
Certificate Of Completion - Non-profit Essentials
Disasterready.org; Cornerstone On-Demand Foundation
03.2024 - 06.2024
Certificate Of Completion - Non-profit Essentials
Disasterready.org; Cornerstone On-Demand Foundation
03.2024 - 06.2024
Certificate Of Completion - Core Humanitarian Essentials
Disasterready.org; Cornerstone On-Demand Foundation
01.2024 - 03.2024
Certificate Of Completion - Project Management Essentials Certificate
Disasterready.org; Cornerstone On Demand Foundation
12.2023 - 01.2024
Assistant Manager
IDEAFRONT CONSTRUCTION
09.2022 - 08.2024
Property Conditions Surveyor
MUZIRI AND ASSOCIATES AND CHINA CIVIL CONSTRUCTION ENGINEERING
08.2019 - 12.2021
Zimbabwe General Certificate of Education At Ordinary Level