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KABELO RABASOMA
Gaborone
Summary
Seeking a position in a dynamic organization that allows leveraging skills, experience, and dedication to drive growth and achieve both personal and professional development. Possessing a strong work ethic, excellent communication abilities, and a passion for continuous learning, eager to contribute to a team-oriented environment and make a meaningful impact on the organization's success.
Overview
2
2
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Intern IT Officer
MINISTRY OF TRADE AND INVESTMENT
11.2023 - Current
- Configured and implemented IT initiatives to produce measurable business value.
- Aid in installing, managing, and administering software systems.
- Provide end-user support and administration for over 100+ staff
- Troubleshooting, support, maintenance of IT equipment.
- Assist in installation, maintenance and administration of computer network
- Assist with inventory management
- Assist in installation, maintenance and administration of software systems.
- Aligned IT solutions and deliverables with company strategic vision.
- Determined best methods for IT to support key business objectives.
IT Support/ Network Administrator Attaché
Department Of Shared Digital Service, Ministry of Transport and Communication
01.2022 - 07.2022
- Assisted with user account management, password resets, and access control
- Participated in team projects to improve IT infrastructure and optimize system performance.
- Identified and immediately resolved issues with network devices
- Maintained network hardware and software and monitored network to support network availability to end users
- Performed day-to-day LAN and WAN administration, maintenance, and support
- Monitored system performance and responded to alerts
- Authored documentation for system configuration and troubleshooting
- Implemented network security measures to minimize data loss
- Managed computer operation scheduling, backup, storage and retrieval functions
- Assisted IT staff on troubleshooting issues and closing calls
- Supported project planning team to promptly address hardware and software problems and network emergencies
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system
- Performed network security design and integration duties
- Installed and configured network printers and other peripheral devices
- Monitored networks and network devices to resolve technical problems quickly
- Resolved issues and escalated problems with knowledgeable support and quality service
Education
Bachelor of Science - Computer Systems Engineering
University of Sunderland
Sunderland ,United Kingdom 04.2001 -
Skills
Strong understanding of hardware and software troubleshootingundefined
Certification
CISCO IT ESSENTIALS Certification, 2020
Interests
Enthusiastic about troubleshooting and problem-solving
Passionate about continuous learning and professional development
Timeline
Intern IT Officer
MINISTRY OF TRADE AND INVESTMENT
11.2023 - Current
IT Support/ Network Administrator Attaché
Department Of Shared Digital Service, Ministry of Transport and Communication
01.2022 - 07.2022
Bachelor of Science - Computer Systems Engineering
University of Sunderland
04.2001 -
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