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KABELO RABASOMA
Gaborone
Summary
Seeking a position in a dynamic organization that allows leveraging skills, experience, and dedication to drive growth and achieve both personal and professional development. Possessing a strong work ethic, excellent communication abilities, and a passion for continuous learning, eager to contribute to a team-oriented environment and make a meaningful impact on the organization's success.
Overview
2
2
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Intern IT Officer
MINISTRY OF TRADE AND INVESTMENT
11.2023 - Current
- Configured and implemented IT initiatives to produce measurable business value.
- Aid in installing, managing, and administering software systems.
- Provide end-user support and administration for over 100+ staff
- Troubleshooting, support, maintenance of IT equipment.
- Assist in installation, maintenance and administration of computer network
- Assist with inventory management
- Assist in installation, maintenance and administration of software systems.
- Aligned IT solutions and deliverables with company strategic vision.
- Determined best methods for IT to support key business objectives.
IT Support/ Network Administrator Attaché
Department Of Shared Digital Service, Ministry of Transport and Communication
01.2022 - 07.2022
- Assisted with user account management, password resets, and access control
- Participated in team projects to improve IT infrastructure and optimize system performance.
- Identified and immediately resolved issues with network devices
- Maintained network hardware and software and monitored network to support network availability to end users
- Performed day-to-day LAN and WAN administration, maintenance, and support
- Monitored system performance and responded to alerts
- Authored documentation for system configuration and troubleshooting
- Implemented network security measures to minimize data loss
- Managed computer operation scheduling, backup, storage and retrieval functions
- Assisted IT staff on troubleshooting issues and closing calls
- Supported project planning team to promptly address hardware and software problems and network emergencies
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system
- Performed network security design and integration duties
- Installed and configured network printers and other peripheral devices
- Monitored networks and network devices to resolve technical problems quickly
- Resolved issues and escalated problems with knowledgeable support and quality service
Education
Bachelor of Science - Computer Systems Engineering
University of Sunderland
Sunderland ,United Kingdom 04.2001 -
Skills
Strong understanding of hardware and software troubleshootingProficient in operating systems such as Windows, and LinuxExperience with networking concepts and protocolsFamiliarity with programming languages such as Java and PythonKnowledge of database management and SQLExcellent problem-solving and analytical skills
Server Management
Network Administration
Certification
CISCO IT ESSENTIALS Certification, 2020
Interests
Enthusiastic about troubleshooting and problem-solving
Passionate about continuous learning and professional development
Timeline
Intern IT Officer
MINISTRY OF TRADE AND INVESTMENT
11.2023 - Current
IT Support/ Network Administrator Attaché
Department Of Shared Digital Service, Ministry of Transport and Communication
01.2022 - 07.2022
Bachelor of Science - Computer Systems Engineering
University of Sunderland
04.2001 -