KABO MERCY MOGOTSI
Mochudi
Summary
I am Results-driven Customer Service and Banking Professional with over 6 years of experience in sales, service consulting, and financial operations. Proven ability to drive revenue growth, optimize banking processes, and enhance customer satisfaction. Adept at relationship management, compliance, and administrative efficiency, with a track record of exceeding sales targets and streamlining operational workflows.
Overview
9
9
years of professional experience
Work History
Service Consultant E
First National Bank Botswana
09.2022 - Current
- Managing and servicing a portfolio of over 2000+ clients, ensuring high retention rates and satisfaction.
- Assisting clients with a variety of banking products, including personal loans, transactional accounts, insurance policies, investment accounts, and credit cards.
- Providing support for FNB digital banking products, including FNB App, Online Banking, USSD Banking (130321#), E-Wallet, MyProfile KYC.
- Achieved a 15% increase in customer engagement through proactive account management and personalized financial solutions.
- Maximized cross-selling opportunities, contributing to a 10% growth in product adoption.
Sales Consultant E
First National Bank Botswana
04.2022 - 08.2022
- Assisted 200+ customers monthly with financial products, account management, and digital banking services.
- Advised clients on various banking products, including savings accounts, fixed deposits, mortgages.
- Developed strategic sales approaches that resulted in a 12% increase in client acquisition and product penetration.
- Maintained an organized sales pipeline, ensuring accurate reporting of leads and conversion rates.
Temporary Assistant - Returns Processing Operator
Botswana Unified Revenue Service (BURS)
04.2021 - 03.2022
- Processed over 1,000 VAT, PAYE, and Other Withholding Tax returns, ensuring 100% compliance with tax regulations.
- Identified and rectified discrepancies, reducing processing errors.
- Reconciled tax accounts and provided support in tax-related inquiries and audits.
Direct Sales Agent
Stanbic Bank Botswana - Francistown
02.2018 - 04.2021
- Managed a client base of over 1000 customers, offering tailored banking solutions.
- Increased loan approvals by 25% through effective needs assessment and financial guidance.
- Assisted clients with Stanbic digital banking products, including Stanbic Mobile App, Internet Banking, Instant Money, Mobile Wallet Integration and Self-Service Kiosks.
- Consistently exceeded sales targets by 15-20% through proactive outreach and relationship management.
- Expanded the customer base through targeted sales strategies and excellent client service.
Accounts Assistant
Letlhakane Senior Secondary School
01.2017 - 02.2018
- Processed payroll for 50+ non-teaching staff, ensuring accurate and timely payments.
- Facilitated BWP 1M+ in supplier payments using GABS.
- Assisted in financial decision-making and budgeting for school operations.
Intern
Ministry of Finance and Development Planning - Accounting Unit
- Processed and verified payment vouchers, reconciling financial ledgers for the Ministry of Health.
- Monitored departmental budgets, advising on expenditure, and assisting in financial planning.
- Provided financial guidance that improved budget allocation efficiency by 10%.
Education
Certificate Of Proficiency - BASICS OF RETIREMENT FUNDS
Insurace Training institute
09.2025 - 11.2025
Post Graduate Certificate - Enterprise Risk Management
Botswana Accountancy College
Associate Diploma - Banking and Finance
Botswana Institute of Banking and Finance
Bachelor of Arts - Social Science (Accounting & Economics)
University of Botswana
Skills
- Client Relationship Management
- Customer Retention
- Cross-Selling
- Digital Banking Support
- Tax Processing
- Risk Management
- Banking Regulations
- Financial Reporting
- Data Entry
- Account Reconciliations
- Process Optimization
- MS Office Suite
- Communications
- Problem-Solving
- Adaptability
- Business Acumen
- Service Excellence
References
- Mrs Gladys Nthokwa Golekanye, First National Bank Botswana, Service Coordinator, +267 2413831
- Mrs Keletso Bone, Stanbic Bank Botswana, Service Coordinator, +267 3618091
- Mr Tiroyaone Magogodi, BURS Head Office, Head of Workplace Banking, +267 3638403
Continues Development Courses
- Certificate of Proficiency (COP) - Long Term Insurance, Insurance Academy of Botswana, 01/01/19
- Certificate of Proficiency (COP) - Short Term Insurance, Botswana Accounting College & Insurance Institute of South Africa, 01/01/15
Languages
English
Advanced
C1
Timeline
Certificate Of Proficiency - BASICS OF RETIREMENT FUNDS
Insurace Training institute
09.2025 - 11.2025
Service Consultant E
First National Bank Botswana
09.2022 - Current
Sales Consultant E
First National Bank Botswana
04.2022 - 08.2022
Temporary Assistant - Returns Processing Operator
Botswana Unified Revenue Service (BURS)
04.2021 - 03.2022
Direct Sales Agent
Stanbic Bank Botswana - Francistown
02.2018 - 04.2021
Accounts Assistant
Letlhakane Senior Secondary School
01.2017 - 02.2018
Intern
Ministry of Finance and Development Planning - Accounting Unit
Post Graduate Certificate - Enterprise Risk Management
Botswana Accountancy College
Associate Diploma - Banking and Finance
Botswana Institute of Banking and Finance
Bachelor of Arts - Social Science (Accounting & Economics)
University of Botswana