Kabo Wabo Thobane
Business Development And Finance
Gaborone
Summary
A passionate graduate adept in utilizing excellent leadership skills and innovation to guide organizational agendas. Experienced in Business Development, Finance and recommending initiatives for programs and organization needs. Responsibly planned,designed and developed Value added Services for a reasonable amount of companies and proposals for organizations and individuals.
Overview
13
13
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
Part-Time Freelance Consultant
Self Employed
Gaborone
06.2019 - Current
- Drove operational improvements which resulted in savings and improved profit margins.
- Participated in team-building activities to enhance working relationships.
- Received and processed stock into inventory management system.
- Exceeded goals through effective task prioritization and great work ethic.
- Analyzed problematic areas to provide recommendations and solutions.
- Supported clients with business analysis, documentation and data modeling.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Created monthly forecast templates and resource management allocations for approved projects.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Automated system e-commerce features to improve client sales.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Introduced new methods, practices and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Wrote and realigned functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies.
- Managed more than 2 client business projects in 2019.
- Provided personalized business consulting and overhauled services to strengthen client success.
- Developed complete business plans and operational strategies for new and existing business.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Part-Time Farmer
Self Employed
Gaborone
06.2019 - Current
- Monitored system functions and performance levels
- Supported team leader in improving operations and resolving issues to deliver top-notch customer service
- Developed expertise and knowledge for consistent delivery of outstanding quality services
- Helped teams with assignments and deliverables
- Animal Handling: treating sick animals, vaccinations etc
- Responsible for health of livestock and environment
- Responsible for harvesting and delivery of fresh produce to the market.
- Actively listened to customers, handled concerns quickly and escalated major issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed team communications and information for meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Business Development Intern and Finance Intern
SolidCare Tech
Gaborone
07.2019 - 01.2020
- Provided guidance to Managing Director on decision making;
- Gracefully handled many issues and implemented appropriate policies when necessary;
- Coordinated interdepartmental activities;
- Penetrated targeted accounts to generate sales from within client base.
- Collaborated with teammates to develop advertising collateral and sales presentations.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Maintained client information and accounts in company databases.
- Engaged with customers to build business relationships.
- Created reports and targeted lists to present to upper management.
- Collaborated with sales and marketing departments to support project rollout.
- Analyzed consumer behavior and purchases to anticipate future trends, adjustments and obstacles.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Communicated with local organizations to build networks and develop leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Facilitated sale of value-added services to customers.
- Recorded accurate and efficient records in customer database.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained current knowledge of evolving changes in marketplace.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked independently with minimal supervision.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built and cultivated long-term quality relationships with over 10 clients by addressing needs and providing superior customer service.
- Contributed to team objectives in fast-paced environment.
- Quoted prices, credit terms and other bid specifications.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed cucrrent on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Exceptional computer skills
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Consulted with businesses to supply accurate product and service information.
- Met existing customers to review current services and expand sales opportunities.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Assisted with account reviews and preparation for account reviews.
- Drafted financial reports to support comprehensive investigations.
- Supported organizational account management duties under direct supervision.
- Drafted reports on stock and bond health for periodic client communications.
- Implemented system for tracking payments on projects and contracts.
- Reviewed statements with staff accountants to inform corporate and individual financial planning.
- Monitored revenue, risk and capital allocations for financial transparency and balance.
- Prepared comprehensive forecasting reports for senior leadership as necessary.
- Accepted and processed account payments.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used Microsoft Word and other software tools to create documents and other communications.
- Received and processed stock into inventory management system.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Delivered services to customer locations within specific timeframes.
- Prepared variety of different written communications, reports and documents.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and analyzed various budgets and performed financial statement analysis.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Prepared invoices on bi-weekly basis, effectively sending out bills for upwards of 10 customers monthly.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Reported financial data and updated financial records in ledgers and journals.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Evaluated office processes, making suggestions to improve efficiency.
- Provided exceptional service to customers requiring assistance such as account questions.
- Pitched in to assist with special projects and additional tasks.
- Observed strict confidentiality rules to maintain data integrity and protect clients.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Generated advertising brochure for vendor use.
Volunteer
Botswana Embassy USA
Washington D.C
07.2013 - 05.2019
- Promotion of Botswana Abroad
- Assisted with planning social events and coordinating them
- Assumed the authority, responsibility, and accountability of the food and drinks preparations
- Used persuasive and motivational techniques to recruit new volunteers
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Engaged in community outreach to support program mission.
- Spoke with community organizations to further drive outreach efforts and highlight program successes.
- Supported engaging and fun events by helping with organization and planning.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Assisted with special events and programs.
- Helped organize and manage events and projects.
- Organized event schedules and implemented reminder systems.
- Planned and delivered numerous activities and special events.
- Helped program leadership with planning and fundraising responsibilities.
- Used strong interpersonal communication skills to convey information to others.
- Helped program leaders with administrative support duties.
- Encouraged donations with community fundraising events and campaigns.
Waiter
Elevation Burger Restaurant
Potomac
01.2013 - 08.2013
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Inspected dishes and utensils for cleanliness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Used cash registers and credit card machines to cash out customers.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Bussed and reset tables to keep dining room and work areas clean.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Education
BBA - Business Administration And Management (Finance)
University of The District of Colombia
08.2014 - 05.2019
No Degree - PSLE
Legae English Medium School
Gaborone 01.2001 - 12.2007
High School Diploma -
Ledumang Senior Secondary School
Gaborone 01.2011 - 12.2012
Skills
Critical Thinking
Business consultant
Teamwork and Collaboration
Problem-Solving
Decision-Making
Active Listening
Self-Motivated
Software Proficiency Microsoft Office
Multitasking Abilities
Written Communication
Attention to Detail
Data Entry
Dependable and Responsible
Policies and procedures
Strategic planning
Budgeting
Verbal and written communication
Business Development
Negotiation
Sales and marketing
Business planning
Improvement initiatives
Business administration
Schedule optimization
Documentation and control
Policy and procedure modification
Credit and collections
Sorting and labeling
Payroll and budgeting
Excellent multi-tasking ability
Relationship building
Expense reporting
Office management
Clerical support
Workflow planning
Administrative support
Office administration
Database administration
Performance improvement
Organizational skills
Team Bonding
Good Telephone Etiquette
Planning and Coordination
Data evaluation
Records administration
Data analysis
Data verification
Financial aid package guidance
Quality control
Financial and operational reporting
Interpersonal Communication
Additional Information
I wish to pursue a CFA qualification and a certificate in ESG Investing in the near future.
Timeline
Business Development Intern and Finance Intern
SolidCare Tech
07.2019 - 01.2020
Part-Time Freelance Consultant
Self Employed
06.2019 - Current
Part-Time Farmer
Self Employed
06.2019 - Current
BBA - Business Administration And Management (Finance)
University of The District of Colombia
08.2014 - 05.2019
Volunteer
Botswana Embassy USA
07.2013 - 05.2019
Waiter
Elevation Burger Restaurant
01.2013 - 08.2013
High School Diploma -
Ledumang Senior Secondary School
01.2011 - 12.2012
No Degree - PSLE
Legae English Medium School
01.2001 - 12.2007