Kaelo Metsi Baitshenyetsi
IT Tecchnician
Gaborone
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
11
11
years of professional experience
9
9
Certifications
2
2
Languages
Work History
IT Technician
Konica Minolta Botswana
01.2018 - Current
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Configuring and monitoring print servers, Active Directory administration & support.
- Acted as liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Performed troubleshooting, service and repaired peripheral devices such as printers, scanners and Multifunctional Devices.
- Printing Service support for Banks, Schools, Government & NGOs at Botswana Savings Bank, Botswana Building Society, Botswana Accountancy College, Metropolitan: - Configuring and managing Print Management Systems/Software
- Provide basic networking and scanning support on all multi-functional devices
Assistant IT Support Officer
Institute of Health Sciences
05.2013 - 08.2013
- Managing system user accounts via Active Directory for both staff and students (creating, deleting, recovering etc.)
- Installed and configured operating systems and applications.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
Education
Bachelor's Degree - Computer Science
University of Botswana
Gaborone 01.2011 - 04.2015
BGCSE -
Gaborone Senior Secondary School
Gaborone 01.2008 - 04.2010
JCE -
Sir Seretse Khama Memorial
Gaborone 01.2005 - 04.2008
PLSE -
Phillip Moshotle Memorial
Gaborone 01.1999 - 04.2005
Skills
IT Technical SupportInformation Technology Integration & MigrationComputer/MFD Service, Repair & MaintenanceProgrammingProject ManagementData Analysis
Application installations
Desktop Technical Support
Remote Support
Software deployment management
Customer Service
Team building
Problem-Solving
Certification
IBM IT Support Professional
Personal Information
- Date of Birth: 12/27/92
- Gender: Male
- Nationality: Motswana
References
- Mr. Geoffrey Moduka, KONICA MINOLTA Botswana(Office Technique), +267 72160702, geoffreym@kmb.co.bw
- Dr. Dimane Mpoeleng, University of Botswana, +267 355 4545, mpoeleng@mopipi.ub.bw
- Mr. Thomas Lecturer, Institute of Health Sciences, +267 463 2541, thomasmompoloki@gmail.com
Projects
Print Management Software at Botswana Accountancy College, Installation, configuration, monitoring and support of Papercut Print Management Solution in the College. Print Management Software at Botswana Building Society Bank, Installation, configuration, monitoring and support of YSOFT Print Management Solution in the Bank. Print Management Software at Bank of Botswana, Installation, configuration, monitoring and support of Papercut Print Management Solution in the Bank.
Awards
Best Technician of the Year 2022 at Konica Minolta Botswana t/a Office Technique
Best Technician of the Month June 2023 at Konica Minolta Botswana t/a Office Technique
Timeline
IT Technician
Konica Minolta Botswana
01.2018 - Current
Assistant IT Support Officer
Institute of Health Sciences
05.2013 - 08.2013
Bachelor's Degree - Computer Science
University of Botswana
01.2011 - 04.2015
BGCSE -
Gaborone Senior Secondary School
01.2008 - 04.2010
JCE -
Sir Seretse Khama Memorial
01.2005 - 04.2008
PLSE -
Phillip Moshotle Memorial
01.1999 - 04.2005