Kago Nkoko
Gaborone
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Goal-oriented manager with distinguished experience in Insurance industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Performance-oriented Sales Leader offering exceptional record of achievement over 14-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Sales Manager- Retail
Metropolitan Life
11.2017
- Driving and Meeting new business budgets, Prospecting for New Business and Interviewing prospective clients, Conducting presentations, Recruitment of Financial advisors, Conducting training for Financial advisors, Producing a monthly report on all marketing related activities.
Sales Executive
Botswana Life Insurance Limited
02.2015 - 10.2017
- Driving of sales for Individual Life clients within the locality of the branch, Execution of acquisition activities to maximize profitability of the customer base in the locality of the branch, Relationship Management, Prospecting, Management Reporting, After sales service, Recruitment of agents, Client validation, Supervision of more than 40 sales Consultants
Sales Executive
Botswana Life Insurance Limited
07.2012 - 01.2015
- Driving of sales for Individual Life clients within the locality of the branch, Execution of acquisition activities to maximize profitability of the customer base in the locality of the branch, Relationship Management, Prospecting, Management Reporting, After sales service, Recruitment of agents, Client validation, Supervision of more than 20 sales Consultants
Service Consultant-Conservation
Botswana Life Insurance Limited
08.2011 - 06.2012
- Conserve policies, Answer all queries related to conservation as and when required, Educate clients on the importance of insurance, Prepare information that forms part of the service report, Identifies lapsed policies for walk in clients and arrange for reinstatement, Prepare and submit weekly and monthly report to project Alpha Management, Communicate and give feedback to Sales team and Agents.
Service Consultant
Botswana Life Insurance Limited
09.2010 - 07.2011
- Receive requests for benefit applications and process them within agreed turnaround time, Update and consolidate clients records, Attending customer queries and complaints, Improve service to clients, Prepare information that will form part of the service report
Contact Center Consultant
iChoices Call Center Consulting
01.2010 - 08.2010
- Attending customer queries and complaints, Improving service to clients, Simple amendments
Contact Center Supervisor
Orinoco Contact Center
05.2008 - 01.2010
- Supervision of more than 25 contact center agents per day, Daily reporting to Management, Dealing with difficult customers
Education
Diploma in Insurance -
BaIsago University
01.2016 - 04.2017
Bachelors of Commerce (did not complete) - undefined
Nelson Mandela Metropolitan University-Former University of Port Elizabeth
01.2003 - 04.2006
BGCSE - undefined
Naledi Senior Secondary School
01.1999 - 04.2000
Skills
Proficient in Ms Word
Ms Excel
Ms Outlook
Ms PowerPoint
-Oracle-Cheque printing
Diagnostic, Analytical & critical thinking
Communication and stakeholder management skills
Customer satisfaction & Team Work
Results & quality focused
Assertive & Proactive
High Business Acumen
Attention to detail
Group Dynamic Skills
People Management Skills
Adherence to deadlines
Customer service skills
Short Courses Attended
- LIMRA Management Skills Seminar
- Completed Business Calculations
- Completed Practice Of Long Term Insurance with Insurance Institute Of South Africa
- Certificate of Proficiency (COP) in Basics of Long term insurance through Insurance Institute of Zimbabwe(2011)
- Completed ICDL with Botho College(2010)
Motivation
I have learnt about service that it takes tact, endurance, enthusiasm and a sense of humor to deal with customers during my length of service at the above-mentioned companies. I realized that I could be organized, resourceful and competent in dealing with people and communicating ideas both verbally and in written form.
Driver License No
325959
Personal Information
- Date of Birth: 09/02/82
- Gender: Male
- Nationality: Motswana
References
- Mr. Walter Mohutsiwa, Regional Manager, Metropolitan Life Botswana, 3624400/01, 75366477
- Mr. Moletlanyi Tshosa, Head Of Individual Life, Botswana Life Insurance Limited, 3645201, 71321730
- Mr. Thabo Lejowa, Metropolitan Life Botswana, 72211815
Timeline
Sales Manager- Retail
Metropolitan Life
11.2017
Diploma in Insurance -
BaIsago University
01.2016 - 04.2017
Sales Executive
Botswana Life Insurance Limited
02.2015 - 10.2017
Sales Executive
Botswana Life Insurance Limited
07.2012 - 01.2015
Service Consultant-Conservation
Botswana Life Insurance Limited
08.2011 - 06.2012
Service Consultant
Botswana Life Insurance Limited
09.2010 - 07.2011
Contact Center Consultant
iChoices Call Center Consulting
01.2010 - 08.2010
Contact Center Supervisor
Orinoco Contact Center
05.2008 - 01.2010
Bachelors of Commerce (did not complete) - undefined
Nelson Mandela Metropolitan University-Former University of Port Elizabeth
01.2003 - 04.2006
BGCSE - undefined
Naledi Senior Secondary School
01.1999 - 04.2000