Kago Keabetswe Nkoketsang
IT SUPPORT TECHNICIAN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
IT Support Technician
BCX Ultimate Solutions
09.2023 - Current
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
POS Support Tech/ Workshop Supervisor
Posbase Technologies
04.2011 - 04.2023
- Automating and supporting retail and petroleum industry.
- Winbranch software and hardware installation, support and maintenance.
- Cctv installation and maintenance.
- GVR Benzin/Promax software and hardware installation, automated tank gauge installation and support/ maintenance.
- Conferred with users to identify needs, trace problems and educate on correct use and maintenance of devices.
- Identified solutions on site technical problems involving systems equipment.
- Netpos and Netacc software and hardware installation and support/ maintenance.
IT Technician Intern
Botswana Defense Force - SSKB
08.2010 - 10.2010
- Computer configuration, repairs and upgrades.
- Network and troubleshooting DHCP clients.
- Configuring Network printer and Cisco switch
IT Technician Intern
Boteti Sub District Council
12.2008 - 01.2009
- Installing both computer hardware and software.
- Data and inventory taking.
- Monitoring the use of computer resources and assisting end users.
- Supported office staff by processing correspondent, documents and reports.
- Processed day to day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks.
Education
Associate Degree In Software Engineering -
Limkokwing University of Creative Technology
Gaborone 08.2011
BGCSE -
Letlhakane Senior Secondary School
Letlhakane 11.2006
Skills
- Technical issues analysis
- PC component diagnostics
- Network diagnostics
Timeline
IT Support Technician
BCX Ultimate Solutions
09.2023 - Current
POS Support Tech/ Workshop Supervisor
Posbase Technologies
04.2011 - 04.2023
IT Technician Intern
Botswana Defense Force - SSKB
08.2010 - 10.2010
IT Technician Intern
Boteti Sub District Council
12.2008 - 01.2009
Associate Degree In Software Engineering -
Limkokwing University of Creative Technology
BGCSE -
Letlhakane Senior Secondary School
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