KAOFELA MOROKA
Manager, Customs Systems Administration
Gaborone, Botswana
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
Manager Customs Systems Administration
Botswana Unified Revenue Service
11.2022 - Current
- Cross-trained 10 employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Researched, recommended and ensured implementation of incident management system with automatic allocation of tickets to technicians.
- Mentored 10 junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Managed development of comprehensive test plans for validating system functionality across a variety of environments and configurations.
Systems Developer
BOTSWANA UNIFIED REVENUE SERVICE
4 2019 - 10.2022
- Collaborated with cross-functional teams to deliver high-quality software products within tight deadlines.
- Streamlined codebase through refactoring, reducing maintenance time and improving readability.
- Contributed to the creation of technical documentation, aiding in knowledge transfer among team members.
- Created 1 proof of concept for innovative new solutions.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
Programmer Analyst
BOTSWANA UNIFIED REVENUE SERVICE
06.2015 - 03.2019
- Worked closely with clients to establish specifications and system designs.
- Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
- Communicated complex technical concepts clearly to non-technical stakeholders during project discussions and progress updates.
- Tested and deployed scalable and highly available software products.
- Wrote highly maintainable, solid code for software system.
Information Technology Officer
BOTSWANA UNIFIED REVENUE SERVICE
11.2012 - 05.2015
- Maintained a high level of customer satisfaction with prompt issue resolution and proactive system maintenance.
- Mentored junior IT staff members to improve their technical skills and enhance team performance.
Trainee Oracle Developer
SOFTWARE APPLICATIONS AND INFORMATION SOLUTIONS
08.2012 - 10.2012
- Development of Oracle reports using Oracle Reports Developer tool and SQL
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
Education
Perspective, Planning, And Implementation - Certificate
PPM College Botswana
Gaborone, Botswana 04.2001 - 04.2018
Oracle Certified Associate Java SE 8 Programmer - Professional Certificate
IT-IQ Botswana
04.2001 - 04.2017
Oracle Certified Associate PL/SQL Developer - Professional Certificate
IT-IQ Botswana
Gaborone, Botswana2015
Advanced Taxation Certificate - Certificate
Botswana Accountancy College
Gaborone, Botswana2014
Bachelor of Science - BSc. (Hons) Computer Information Systems
University of Botswana
Gaborone 04.2001 -
Skills
Team Leadership
Strategic Planning
Performance Management
Policy Implementation
Staff Training and Development
Complex Problem-Solving
Analytical Thinking
Referees
- Mrs Vivian Lesedi, Botswana Unified Revenue Service, 75510905, vlesedi@burs.org.bw
- Mr O. Mathengwane, Botswana Unified Revenue Service, 3639811, omathengwane@burs.org.bw
- Mr N P Motlogelwa, University Of Botswana, Department of computer science, 3552261, 71352631, motlogel@mopipi.ub.bw
- Mr M Mothobi, Botswana Meat Commission, Department Of Information and Technology, 2414499, 71826677, mmothobi@bmc.bw
Timeline
Manager Customs Systems Administration
Botswana Unified Revenue Service
11.2022 - Current
Programmer Analyst
BOTSWANA UNIFIED REVENUE SERVICE
06.2015 - 03.2019
Information Technology Officer
BOTSWANA UNIFIED REVENUE SERVICE
11.2012 - 05.2015
Trainee Oracle Developer
SOFTWARE APPLICATIONS AND INFORMATION SOLUTIONS
08.2012 - 10.2012
Perspective, Planning, And Implementation - Certificate
PPM College Botswana
04.2001 - 04.2018
Oracle Certified Associate Java SE 8 Programmer - Professional Certificate
IT-IQ Botswana
04.2001 - 04.2017
Bachelor of Science - BSc. (Hons) Computer Information Systems
University of Botswana
04.2001 -
Systems Developer
BOTSWANA UNIFIED REVENUE SERVICE
4 2019 - 10.2022
Oracle Certified Associate PL/SQL Developer - Professional Certificate
IT-IQ Botswana
Advanced Taxation Certificate - Certificate
Botswana Accountancy College