Karabo Maphanyane

• Processed travel expenses and reimbursements for executive team and senior management group.
• Organized and coordinated conferences and monthly meetings.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Answered high volume of phone calls and email inquiries.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Facilitated training and onboarding for incoming office staff.
• Transcribed meeting minutes to support senior management .
• Used advanced software to prepare documents, reports, and presentations.
• Updated and maintained confidential databases and records.

• Responsible for the development of risk management systems and controls i.e. risk assessment methodology and report, policies, systems, internal procedures & rules to ensure BLP Capital complies with the FI Act and other relevant laws.
• To file all statutory reporting in accordance with FI Act and any other regulatory instrument to supervisory authorities, particularly NBFIRA and FI Agency. And be responsible to addressing regulatory inquiries and communications
• Providing regular and adequate training for staff members to ensure risk management systems and controls are implemented effectively
• Responsible for the assigning, maintenance and management of the Access Management System.
• Conducting annual internal audit to assess adequacy and effectiveness of the compliance management system, controls and determine its compliance levels. to ensure that all relevant persons are aware of regulatory requirements, including, inter alia employees and agents;
• Report material breaches to Board;
• Report to Board if there are material weaknesses in internal

controls that require attention;

• Report to Board the results of any inspections or

investigations conducted by the Regulatory Authority; and

• To report no less frequently than annually to Board on adequacy of internal controls.
• Demonstrate competence and ability to understand requirements and processes of Business.
• Submit required forms and disclosures to Non-Bank Institutions Regulatory Authority NBIFIRA on timely basis.
• Comply with standards and demands of regulatory system and other legal, regulatory, or professional requirements by studying existing and new legislation.
• Provide information and reports to Management, when requested.
• Prepare compliance data.
• Coordinate diligently with Non-Bank Institutions Regulatory Authority (NBFIRA).
• Conduct quarterly audits to identify potential oversights or weaknesses in compliance standards
• Provide human resources support services to facilitate efficient implementation of human resources policies and procedures.
• Recruitment support, onboarding of new employees. Value Proposition.
• Coordinate in-house HR Administration on PMS, learning and development plans,
• Coordinate employee engagement surveys and action planning in line with Employee Value proposition.
• Follow-up actions and manage stakeholders where necessary, as directed by Chief Investment Officer/Chief Executive Officer or delegated team member.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

• Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.
• Reviewed contracts for compliance and privacy-related issues.
• Gathered, organized and evaluated data to make accurate assessments of current operations.
• Prepared training programs to improve compliance at all levels.
• Wrote and presented reports outlining findings and recommendations from compliance audits.
• Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
• Played key role in development and launch of Know Your customer Campaign, providing research and development of training requirements and securing approval for implementation.
• Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
• Reviewed company forms, marketing materials and communication procedures for compliance with applicable laws and guidelines.
• Researched learning topics and worked with the Head of Legal Risk and Compliance in drafting scripts and documentation.
• Collaborated with sales and marketing departments and other business units to address indications of improper sales practices and market conduct violations.
• Created policies and programs to encourage managers and employees to report suspected fraud and other improprieties, without fear of retaliation.
• Improved collection process via solicitation and analysis of feedback as well as detailed reporting.
• Maintained updated information in organizational database, covering amounts, collections and status used by Direct Sales Agents.
• Worked closely with the Media and Public Relations team, on issues of the KYC Campaign, keeping them abreast about developments in the campaign.
• Stayed current with latest changes to applicable regulatory standards and company procedures.
• Assisted investigation and risk management teams with fraud investigations and risk identification.

• Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
• Managed effective action plans to respond to audit discoveries and compliance violations.
• Developed and implemented internal control tests to verify employee compliance with firm's policies and procedures.
• Collaborated with sales and marketing departments and other business units to address indications of improper sales practices and market conduct violations.
• Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
• Wrote and presented reports outlining findings and recommendations from compliance audits.
• Improved company policies and standards to outline ethical, safe and efficient procedures.
• Gathered, organized and evaluated data to make accurate assessments of current operations.
• Reviewed contracts for compliance and privacy-related issues.
• Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.
• Enhanced accountability and responsibility for compliance by efficiently allocating tasks such as assessments, mitigation, monitoring and auditing.
• Established and cultivated productive relationships with regulatory bodies.
• Responsible for updating the Liberty Life Botswanas Complaince Regulatory Universe Template.