Katlego Kathy Mphetolang

• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.

Developed and implemented strategies to meet sales quotas.

• Analyzed customer feedback to identify areas of improvement in product offerings.
• Gathered data on competitors' pricing, products, and promotional activities.
• Maintained accurate records of customer interactions and transactions.
• Conducted market research to identify industry trends and customer needs.
• Resolved customer complaints promptly and efficiently.
• Assisted customers in selecting appropriate products or services for their needs.
• Participated in trade shows, conferences, and other marketing events.

• Customer Relation Management Stock management Sales Safety Health and Environment Quality Management.
• Greeted customers and provided excellent customer service.
• Assisted customers with product selection to meet their needs.
• Operated the cash register, accepted payment, and issued receipts.
• Maintained an organized and clean store environment.
• Stocked shelves with merchandise according to company guidelines.
• Assisted in setting up displays for promotional items.
• Answered questions from customers about products and services.

• Assisted customers with inquiries, issues and complaints via telephone, email and chat.
• Provided accurate information on products and services to customers.
• Resolved customer service inquiries promptly and efficiently.
• Maintained up-to-date knowledge of company's products, services and promotions.
• Identified customer needs by asking probing questions and actively listening to responses.
• Followed up with customers regarding their satisfaction with product or service received.