Katso Laatsoga Batsweleng
Service Consultant
Kanye
Summary
Highly reliable and experienced finance professional with a strong background in credit analysis and administrative support in the bank. To secure a dynamic and challenging role within the finance sector, leveraging my finance degree and adaptability to contribute to the financial growth and success of an organization. Equipped with comprehensive knowledge in financial analysis, risk management, credit monitoring and investment strategies.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Service Consultant
First National Bank OF BOTSWANA
Gaborone, Gaborone
10.2024 - Current
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Handling over 1000 calls per month, whilst maintaining quality work
- Recommended products to customers, thoroughly explaining details.
- Assisted customers by answering questions and responding to inquiries.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced average call handling time,.Ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Went above and beyond with service to promote loyalty and support bank goals.
Financial Crime Analyst -Compliance
First National Bank Of Botswana
04.2024 - 09.2024
- Maintain accurate and up to date customer records and documentation
- Ensure that the bank's KYC for high-risk customers and customer due diligence processes are aligned with regulatory requirements
- Utilized data analysis skills to identify and investigate potential fraudulent activities in accounts
- Conducted thorough reviews on high-risk accounts and transactions to mitigate financial crime risks
- Conduct thorough enhanced customer due diligence checks to ensure compliance with regulatory requirements
Investment Analyst
Ascension Venture Partners
Gaborone, Gaborone
01.2024 - 04.2024
- Conducted financial analysis to identify investment opportunities and risks in different markets
- Develop comprehensive investment theses and valuation models to assess the viability and risk-return profile of investment opportunities
- Prepare detailed memorandums, presentations, and reports to present findings and recommendations to the committee
- Maintain a strong network of industry, and other market participants to source and identify new investment opportunities
- Monitor the performance of existing portfolio companies tracking key financial and operational metrics and identifying potential risk or growth opportunities
- Assisted in generating portfolio returns by identifying and evaluating potential investment opportunities.
- Developed critical thinking abilities by actively participating in brainstorming sessions focused on investment thesis construction and potential risks associated with target companies.
Credit Analyst -Business Segment
First National Bank of Botswana
Gaborone, Gaborone
05.2023 - 09.2023
- Conduct comprehensive assessments of issued commercial loans, evaluating the financial strength risk profile for businesses that have borrowed, by analyzing the financial statements, to determine continued servicing of the loan
- Identify and evaluate potential risks associated with existing loan portfolios
- Continuously monitor the performance of borrower accounts and proactively identify signs of financial distress or non-compliance
- Ensure compliance with all relevant banking regulations, policies and procedures to ensure the bank's credit operations align with legal and ethical standards
- Regularly review and manage a portfolio of existing loans, ensuring credit policies are adhered to
- Identify opportunities for loan modifications, extensions and adoption of possible customers are not banking with the bank
Administration Assistant -Customer Due Diligence
First National Bank of Botswana
10.2022 - 03.2023
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review
- Comply with relevant government regulations and the bank's internal guidelines and policies
- Responsible for reviewing and ensuring the required AML/KYC Regulatory requirements are met
- Maintain continuous contact with customer in order to keep customer file updated
- Complete KYC onboarding for new and pre-existing customer (KYC Refresh) by reviewing client documentation
- Maintained up-to-date knowledge of applicable laws and regulations
Education
Bachelor of Science - Finance
Botho University
Gaborone 07.2016 - 12.2020
Certicate of Prociency(COP) - Long Term Insurance
Africa Insurance Training Institute
Gaborone 06.2023 - 09.2025
Skills
- Problem-Solving
- Leadership and teamwork
- Strong interpersonal and communication skills
- Adaptability
- Microsoft proficient
- Critical Thinking
Pattern recognition
Customer relations
Issue resolution
Cross-selling strategies
Complaint resolution
Certificates Courses
- Financial Crime: Processes & Technology
- Customer Relationship Management - Great Learning
- Fintech and the Transformation in Financial Services - Coursera
- Reading Financial Statements - CFI
- Introduction to Banking - CFI
Honours Awards
- Dean's Award 2019 - Botho University
- Certificate of Appreciation - For hosting Boleswa 2019.
Additional Information - Driving Experience
More than 5 years driving experience
REFERENCES
- Miss Sylvia Ssemakula
- Risk Manager- First National Bank of Botswana
- Cell: +26774217821
- Email : sssemakulafnbbotswana.co.bw
- Mr Reagan Tsimakoko •
- CEO- Ascension Venture Partners
- Cell: 72 169 877
- Email :reagan@ascensionvp.com
- Dr Strike Mbulawa • Head of Department- Botho University • Cell :74052456 • Email :strike.mbulawa@bothouniversity.ac.bw
- Head of Department- Botho University
- Cell :74052456
- Email :strike.mbulawa@bothouniversity.ac.bw
Timeline
Service Consultant
First National Bank OF BOTSWANA
10.2024 - Current
Financial Crime Analyst -Compliance
First National Bank Of Botswana
04.2024 - 09.2024
Investment Analyst
Ascension Venture Partners
01.2024 - 04.2024
Certicate of Prociency(COP) - Long Term Insurance
Africa Insurance Training Institute
06.2023 - 09.2025
Credit Analyst -Business Segment
First National Bank of Botswana
05.2023 - 09.2023
Administration Assistant -Customer Due Diligence
First National Bank of Botswana
10.2022 - 03.2023
Bachelor of Science - Finance
Botho University
07.2016 - 12.2020
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