KEFILWE THOMAS
Call Centre Agent
Gaborone
Summary
A highly motivated and hardworking individual with experience in data entry and management related tasks and possess comprehensive knowledge of customer service, keen to acquire more knowledge and experience in the working industry for a good career development, to acquire technical skills and gain exposure related industry. Polite and professional individual successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
CONTACT CENTRE AGENT | MULTI CHOICE
09.2019 - Current
- Answer calls and respond to emails
- Handle customer inquiries both over the phone and by email
- Manage and resolve customer complaints
- Provide customers with product and service information
- Capture and Update customer information in the system
- Prepare quotations for clients.
CONTACT CENTRE AGENT
DIRECT BPO
04.2018 - 12.2018
- Answering of Calls from customers to take orders,
- Answering inquiries and questions
- Handling complaints
- Troubleshooting problems and providing information.
EVENT CASUAL VOLUNTEER
THE BRIGHTER SIDE LIFE COACHING
12.2015 - 11.2018
- Assisting with organizing the event
- Ushering during events
- Recording of attendance during the events using Microsoft excel
SALES REP
| DRIVEN CLOTHING
02.2012 - 11.2015
- Producing Invoice and Quotations
- Negotiating Contracts with prospective Clients
- Obtaining deposits and balance of payments from clients
Education
DIPLOMA - ENTREPRENEURSHIP DEVELOPMENT
ABM University, Mogoditshane
01.2016 - 01.2018
Skills
Data Entry - Time Managementundefined
Additional Information
- August 1994
- 4th
Timeline
CONTACT CENTRE AGENT | MULTI CHOICE
09.2019 - Current
CONTACT CENTRE AGENT
DIRECT BPO
04.2018 - 12.2018
DIPLOMA - ENTREPRENEURSHIP DEVELOPMENT
ABM University, Mogoditshane
01.2016 - 01.2018
EVENT CASUAL VOLUNTEER
THE BRIGHTER SIDE LIFE COACHING
12.2015 - 11.2018
SALES REP
| DRIVEN CLOTHING
02.2012 - 11.2015
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