Summary
Overview
Work History
Education
Skills
Accomplishments
References
Undergraduateplacements
Timeline
Generic

Kelebileone Legwatagwata

Gaborone,Botswana

Summary

Bachelor of education (physical) graduate, with proven communication & intellectual skills, customer centric oriented, results oriented and a team player with a 5 years’ experience in customer service at Stanbic Bank Botswana. A confident, always eager to learn, soft spoken, committed to continuous improvement and growth and impacting team success, an individual seeking a position in your organization to leverage organizational, interpersonal skills to serve and support customers and make sure customer experience is consistent as well as perform all aspects of administration work within the company. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

1
1
year of professional experience

Work History

SUPERVISOR

RED VELVET BAKERY
08.2023 - Current
  • Employed as a supervisor in a family bakery called Red Velvet Bakery
  • Responsibilities include ensuring adequate supplies, resolving customer complaints, maintaining product quality and customer satisfaction, maintaining a clean and organized bakery environment, delegating tasks, preparing invoices and quotations, ordering supplies, providing weekend and holiday coverage, developing new recipes and products, and training and mentoring bakery staff.

DIRECT SALES AGENT

STANBIC BANK BOTSWANA
2 2017 - 3 2022
  • Employed as part of the client relationship management team to provide excellent customer service to Stanbic Bank customers by engaging with the customers in a professional way as specified in the service standards
  • Key responsibilities include query resolution across all bank segments, collaborating with other team members to deliver solutions to clients, handling product and service inquiries, capturing data into the bank's database, providing customers with self-service solutions, executing various tasks under limited supervision, complying with governance requirements, identifying customer needs, cross-selling bank products, and organizing and attending banking days to promote the bank's products and services.

Education

BACHELORS DEGREE IN EDUCATION (PHYSICAL) -

UNIVERSITY OF BOTSWANA
Gaborone, Botswana
01.2012 - 1 2016

GENERAL CERTIFICATE OF SECONDARY EDUCATION - undefined

ST JOSEPHS COLLEGE
Botswana
01.2010 - 1 2011

Skills

Empathy: able to put myself in someone else’s shoes

Accomplishments

  • Certificate of proficiency, Insurance Academy of Botswana,2020
  • Long and short term certificates in insurance

References

  • Matthews Motladiile, Stanbic Bank, motladiilem@stanbic.com, +267 72259541
  • Edek Mokenane, Stanbic Bank, mokenanee@stanbic.com, +267 71237677
  • Theriso Simanyana, Red velvet Bakery, therisimanyana@yahoo.com, +267 74222156

Undergraduateplacements

  • Kopano primary school, Botswana, 05/01/15, 07/01/15, I worked as a physical education teacher, ensured the smooth running of sports organizations within the school. Facilitated sports classes and sporting events within the school. Organized competitive sporting activities with other schools and promoted sports services within the school.
  • Swaneng high School, Botswana, 05/01/14, 07/01/14, I worked as a physical education teacher, ensured the smooth running of sports organizations within the school. Facilitated sports classes and sporting events within the school. Organized competitive sporting activities with other schools and promoted sports services within the school.

Timeline

SUPERVISOR

RED VELVET BAKERY
08.2023 - Current

BACHELORS DEGREE IN EDUCATION (PHYSICAL) -

UNIVERSITY OF BOTSWANA
01.2012 - 1 2016

GENERAL CERTIFICATE OF SECONDARY EDUCATION - undefined

ST JOSEPHS COLLEGE
01.2010 - 1 2011

DIRECT SALES AGENT

STANBIC BANK BOTSWANA
2 2017 - 3 2022
Kelebileone Legwatagwata