Kelebileone Legwatagwata
Gaborone,Botswana
Summary
Bachelor of education (physical) graduate, with proven communication & intellectual skills, customer centric oriented, results oriented and a team player with a 5 years’ experience in customer service at Stanbic Bank Botswana. A confident, always eager to learn, soft spoken, committed to continuous improvement and growth and impacting team success, an individual seeking a position in your organization to leverage organizational, interpersonal skills to serve and support customers and make sure customer experience is consistent as well as perform all aspects of administration work within the company. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
1
1
year of professional experience
Work History
SUPERVISOR
RED VELVET BAKERY
08.2023 - Current
- Employed as a supervisor in a family bakery called Red Velvet Bakery
- Responsibilities include ensuring adequate supplies, resolving customer complaints, maintaining product quality and customer satisfaction, maintaining a clean and organized bakery environment, delegating tasks, preparing invoices and quotations, ordering supplies, providing weekend and holiday coverage, developing new recipes and products, and training and mentoring bakery staff.
DIRECT SALES AGENT
STANBIC BANK BOTSWANA
2 2017 - 3 2022
- Employed as part of the client relationship management team to provide excellent customer service to Stanbic Bank customers by engaging with the customers in a professional way as specified in the service standards
- Key responsibilities include query resolution across all bank segments, collaborating with other team members to deliver solutions to clients, handling product and service inquiries, capturing data into the bank's database, providing customers with self-service solutions, executing various tasks under limited supervision, complying with governance requirements, identifying customer needs, cross-selling bank products, and organizing and attending banking days to promote the bank's products and services.
Education
BACHELORS DEGREE IN EDUCATION (PHYSICAL) -
UNIVERSITY OF BOTSWANA
Gaborone, Botswana 01.2012 - 1 2016
GENERAL CERTIFICATE OF SECONDARY EDUCATION - undefined
ST JOSEPHS COLLEGE
Botswana 01.2010 - 1 2011
Skills
Empathy: able to put myself in someone else’s shoes
Time management: I am able to use time in an efficient way to make sure my work gets done in the time bound
Excellent Interpersonal skills: gained from direct interaction with clients at the Bank and schools I did teaching practice at
Team work: gained from my high school days as a volleyball player and also my previous job as a sales agent, I worked with my colleagues on the ground to take bank’s products and services to clients and also worked together on how to generate new sales
Computer literate: Microsoft office (excel, PowerPoint, word) acquired from capturing data from clients into the bank system
Flexibility and adaptability: the nature of the job taught me to be flexible and be able to adapt to the environment I was in and customers I was serving which helped me to learn my clients and be able to serve them accordingly
Negotiation: as I was in a sales and customer service, I dealt with customers who taught me to negotiate better, to serve them and also maintain the bank’s interests
Emotional intelligence: working as a customer sales agent and also a teacher for a primary and higher education, I dealt with different personalities which gave me the emotional intelligence to always compose my emotions even when dealing with difficult customers or studentsit taught me emotional maturity, always be the bigger person
Attention to detail and fast learner: working for a big financial institution, it meant I dealt with a lot of frauds, the job taught me to pay attention to detail at all times to avoid costing the bank of millions of money And also the systems were always being upgraded, which meant I had to learn faster in order to have business continuity
Problem solving: working for a bank meant also that I was a financial adviser, clients came to me looking for solutions and I delivered I identified their problems and offered solutions that made their lives better
Inventory Control: i was responsible for preventing excess inventory, and analysing sales projections to prevent overstock in the bakery
Staff Management:As a supervisor for a still growing bakery,i was responsible for supervising the team and ensuring products are made on time and to a high standard
Accomplishments
- Certificate of proficiency, Insurance Academy of Botswana,2020
- Long and short term certificates in insurance
References
- Matthews Motladiile, Stanbic Bank, motladiilem@stanbic.com, +267 72259541
- Edek Mokenane, Stanbic Bank, mokenanee@stanbic.com, +267 71237677
- Theriso Simanyana, Red velvet Bakery, therisimanyana@yahoo.com, +267 74222156
Undergraduateplacements
- Kopano primary school, Botswana, 05/01/15, 07/01/15, I worked as a physical education teacher, ensured the smooth running of sports organizations within the school. Facilitated sports classes and sporting events within the school. Organized competitive sporting activities with other schools and promoted sports services within the school.
- Swaneng high School, Botswana, 05/01/14, 07/01/14, I worked as a physical education teacher, ensured the smooth running of sports organizations within the school. Facilitated sports classes and sporting events within the school. Organized competitive sporting activities with other schools and promoted sports services within the school.
Timeline
SUPERVISOR
RED VELVET BAKERY
08.2023 - Current
BACHELORS DEGREE IN EDUCATION (PHYSICAL) -
UNIVERSITY OF BOTSWANA
01.2012 - 1 2016
GENERAL CERTIFICATE OF SECONDARY EDUCATION - undefined
ST JOSEPHS COLLEGE
01.2010 - 1 2011
DIRECT SALES AGENT
STANBIC BANK BOTSWANA
2 2017 - 3 2022