Summary
Overview
Work History
Education
Skills
Certification
Interests
Languages
Timeline
Generic
KELEBOGILE MADIKWE

KELEBOGILE MADIKWE

Gaborone,GA,N/A

Summary

During my course professional practice period at Avani Gaborone Resort and Casino, I have learnt many qualities and skills of a successful and good hotelier. This includes problem solving skills, leadership skills, communication skills and interpersonal skills. I am passionate about my work, and I know how to get the job done. If I was to describe myself, I would say I am a self-driven and hardworking person who is open to challenges. I like to think of myself as a team player, very communicative and detail oriented. After I completed my professional practice, I had the urge to want to spend some more time in the real-world part of the course and continue to further my experience. I am seeking to become an expert in my field, my aim is to become the best service provider and become a resource that others can learn from. I believe you should consider me for any job opening in your respective company because I poses an attitude of excellence hence, I will not be a liability but an asset in your establishment.

Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.

Overview

1
1
Certification
3
3
years of professional experience

Work History

Food and Beverage operator

Sheraton Memphis Downtown Hotel
Memphis, Tennessee, USA
05.2025 - Current
  • Host - Warmly greeting guests as they enter to create a positive fist point of contact
  • Allocate tables to guests ,balancing server rotation
  • Manage waiting areas to prevent overcrowding
  • Provide and manage wait time for walk in guests
  • Buffet runner - Continuously check food levels ,bring fresh pans/dishes before items runs out
  • Cleaning and sanitation ,wiping down spills ,replacing serving utensils and maintain hygiene standards
  • Set up the station before service and breaking down afterwards
  • Barista - preparing hot and cold drinks, following specific recipes and quality standards
  • Greeting guests ,taking their orders as well as offering detailed recommendations about flavors
  • Cleaning and maintaining coffee equipment
  • Operating point-of-sale (POS) transactions
  • Server - Greeting guests warmly , present the menu and give them detailed information on specials , ingredients and allergens .
  • Take accurate food and beverage orders into the POS and relaying them to the kitchen
  • Take orders to guest from the kitchen/bar .Making sure the presentation meets standards and are in correct temperature
  • Process cash and credit card payments and provide receipts
  • Ensure to check on guest from time to time to ensure satisfaction, refill their drinks and take away used plates

Room attendant

Montage Big Sky
Big Sky, Montana, USA
05.2024 - 08.2024
  • Ensuring that the guest rooms are clean and in order
  • Replacing guests amenities
  • Make up the beds
  • Cleaning balconies
  • Mopping the floor and vacuuming carpets
  • Total Number of Months in employment: 3 months

Pool attendant

Montage Big Sky
Big Sky, Montana, USA
05.2024 - 08.2024
  • Taking orders and serving guests at the pool side
  • Cleaning the pool and surrounding areas
  • Cleaning locker rooms and preparing the Cabanas
  • Checking that are pool equipment are available and in working order
  • Taking care of guests needs around the pool e.g. providing sunscreens, opening pool umbrellas
  • Making sure busking beds are covered and have towels
  • Total Number of Months in employment: 3 months

Fixed term housekeeping coordinator

Avani Gaborone Resort and Casino
Gaborone, Botswana
11.2023 - 02.2024
  • Secure maintenance of all room keys
  • Make sure cleaning tasks are well carried out.
  • Make amenity orders.
  • Manage deadlines and progress across the team.
  • Total Number of Months in employment: 3 months

Trainee

Avani Gaborone Resort and Casino
Gaborone, Botswana
07.2023 - 11.2023
  • Housekeeping admin, bed making cleaning, Bar tending, waiting tables, culinary arts front office admin and tasks, sales and marketing admin, banqueting.
  • Total Number of Months in employment: 5 months

Education

Bachelor of Science - Hospitality and Tourism Management

Botho University
Gaborone, Botswana
05.2026

Skills

  • Customer service
  • Active listening
  • Data entry
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Paperwork processing
  • Order processing
  • Documentation
  • Microsoft PowerPoint
  • Data collection
  • Coordination
  • Spreadsheets
  • Service upselling
  • Stock management
  • POS systems expert

Certification

CERTIFICATION OF TRAINING COMPLETION -MEMPHIS RIVERLINE HOTEL ,USA

DEAN'S EXCELLENCE AWARDS

Interests

Pageant and runway modelling, Reading books

Languages

English
Native or Bilingual

Timeline

Food and Beverage operator

Sheraton Memphis Downtown Hotel
05.2025 - Current

Room attendant

Montage Big Sky
05.2024 - 08.2024

Pool attendant

Montage Big Sky
05.2024 - 08.2024

Fixed term housekeeping coordinator

Avani Gaborone Resort and Casino
11.2023 - 02.2024

Trainee

Avani Gaborone Resort and Casino
07.2023 - 11.2023

Bachelor of Science - Hospitality and Tourism Management

Botho University
KELEBOGILE MADIKWE