I am currently available for administrative roles with your virtual company. I have acquired a wealth of experience in client acquisition and retention, I have good knowledge of CRM tools (smart tools and Trello) from my previous social media marketing role with Multitech Consultancy & Business Services. I am well organized and excel at administrative roles. My background is in ICT which makes me conversant on most Office applications and digital platforms. Instrumental Virtual Assistant bringing 8 years of experience achieving ambitious goals in challenging Administration environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Keneilwe Sentsho
Administration and IT
Gaborone,Botswana 🇧🇼
Summary
Overview
6
years of professional experience
5
years of post-secondary education
Work History
WAYGARD SECURITYGaborone , Botswana 🇧🇼
IT OFFICER
06.2021 - 02.2024
Job overview
- Communicated with executive team and General Manager to maximize development efficiencies and resolve technology issues
- Demonstrated familiarity with latest hardware, software and networking technology
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Optimized server capacity by consolidating resources and virtualizing servers where necessary.
- Assessed user needs and provided tailored training sessions for improved technological competency across departments.
- Implemented robust data backup strategies, safeguarding crucial information from loss or corruption.
- Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
- Helped integrate remote work capabilities into existing infrastructure during COVID-19 pandemic while maintaining high levels of security.
DRINKS DIRECTGABORONE
ADMINISTRATION OFFICER
02.2020 - 07.2020
Job overview
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Increased operational effectiveness through diligent maintenance of office equipment inventory levels.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Bolstered brand visibility by crafting engaging content for newsletters, blog posts, and social media updates.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Enhanced overall office organization by implementing efficient filing systems for physical and digital documents.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
MULTITECH CONSULTANCY & BUSINESS SERVICESGABORONE
SOCIAL MEDIA MARKETING INTERN
02.2018 - 04.2020
Job overview
- Designed and presented social media campaign ideas
- Conducted daily updates to social media profiles to boost company online
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms
- Created engaging content to catch the attention of potential customers
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages
- Drafted and distributed press releases, blog posts and related content to increase media coverage
- Responded to comments, posts, and questions from various channels
- Increased brand awareness and followers through comprehensive social media campaign management
- Moderated social media accounts for constructive, brand-appropriate communications
- Assisted team with various marketing projects that would engage new leads and potential customers
- Conducted market research and competitor analysis to inform search marketing strategies.
Education
BOTHO UNIVERSITY
ADVANCED DIPLOMA IN INFORMATION TECHNOLOGY NETWORK ENGINEERING (MICROSOFT TECHNOLOGIES)
07.2011 - 05.2014
University Overview
BOTHO UNIVERSITY
COMPLETED HONORS DIPLOMA IN IT AND BUSINESS
07.2007 - 05.2009
University Overview
Skills
MS Office suiteundefined
References
References
- Waygard Security, Mr Johannes Coetzee OperationsManager, +267 73209933, j.coetzee@waygard.co.bw
- Drinks Direct, Mr Lesedi Magowe - MD, 71677946, lesedimagowe@supplychain.co.bw
Multitech Consultancy, Mrs. Kefilwe Dikomoki Marketing Manager, 3935064, Kefilwedikomoki85@gmail.com
Timeline
IT OFFICER
WAYGARD SECURITY
06.2021 - 02.2024
ADMINISTRATION OFFICER
DRINKS DIRECT
02.2020 - 07.2020
SOCIAL MEDIA MARKETING INTERN
MULTITECH CONSULTANCY & BUSINESS SERVICES
02.2018 - 04.2020
BOTHO UNIVERSITY
ADVANCED DIPLOMA IN INFORMATION TECHNOLOGY NETWORK ENGINEERING (MICROSOFT TECHNOLOGIES)
07.2011 - 05.2014
BOTHO UNIVERSITY
COMPLETED HONORS DIPLOMA IN IT AND BUSINESS
07.2007 - 05.2009
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