Keotshephile Pilatwe
Insurance call
Serowe
Summary
I am a hard-working and enthusiastic ICT graduate. I am reliable and work well as part of a team as well as on my own initiative. I acquired these skills in class projects as well as my final year project. I am also a good listener who can communicate well with people at all levels. I am comfortable taking direction and enjoy a job well done.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Sale Representative
Lewis Insurance
Gaborone
10.2022 - Current
- Receiving calls and attending customers queries.
- Managing compliance for insurance.
- Investigating AML Transaction and creating a report that is captured into
- Checking if the salary has been captured correctly and making recommendations to correct where necessary to check if the customer is not over committed.
- Explaining to the customers about the insurance products offered by Lewis as well as the process taken to acquire insurance with Lewis.
- Data capturing information about clients who have acquired insurance with Lewis.
- Making reports about individual branches.
- Conducting quality assurance.
- Educated clients on the benefits of various insurance policies.
- Responded promptly to inquiries from prospective customers via phone or email.
- Ensured compliance with all applicable laws governing the sale of insurance products.
Enumerator
District Commissioner and Statistics of Botswana
03.2022 - 03.2022
- Ensuring that all gadgets and accessories, equipment, and materials to be used for enumeration are in place and are kept safe.
- Identifying assigned enumeration locating dwelling and visiting households.
- Synchronizing completed questionnaires to the server.
- Conduct call revisits on household.
- Department: Population census
IT Officer
Companies and Intellectual Property Authority (CIPA)
Gaborone
09.2018 - 08.2021
- Assisting clients with online registration.
- Receiving incoming calls and making calls to clients
- Offering customer service over the counter
- Ensuring that there is internet connectivity for computers in the office.
- Troubleshooting all computer related issues and installation of software.
- I was taking part in promotional activities where we educate the public about CIPA activities especially the online system.
- Department: Operations
- Created user accounts, set passwords and provided access rights to users.
Education
Bachelor of Science (Hons.) - Computing
Botho University
11.2017
Swaneng Hill School
01.2010
Bakwena Kgari Junior Secondary School
01.2008
Simon Ratshosa Primary School
01.2005
Skills
- Analytical skills
- Sales techniques
- Numerate
- Communication & interpersonal skills
- Innovative, initiative and proactive
- Customer Service/ customer focus
- Critical thinking and problem-solving skills
- System administration server operations, installations and upgrading
- Database management-SQL statements and oracle statements
- Linux administration-managing desktops using Linux
- Windows server administration installation and management
- Installing printers
- Creating user accounts on the server
Certification
- February May 2025 ICA Certificate in Anti money laundering
- August 2024 December 2024- Certificate of Proficiency Long-term Insurance
- Oct 2021 30 November 2021 Certificate of Proficiency Short-term Insurance.
References
- Collen, Tubego, Deputy District Commissioner, 71680336, Serowe Admin Authority
- Banyenyi, Magana, Registration officer, 72905288, Companies And Intellectual Authority
- Sadie, Khumbane, Branch Manager, Lewis Insurance
Languages
English and Setswana
Timeline
Insurance Sale Representative
Lewis Insurance
10.2022 - Current
Enumerator
District Commissioner and Statistics of Botswana
03.2022 - 03.2022
IT Officer
Companies and Intellectual Property Authority (CIPA)
09.2018 - 08.2021
Bachelor of Science (Hons.) - Computing
Botho University
Swaneng Hill School
Bakwena Kgari Junior Secondary School
Simon Ratshosa Primary School
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