Kerstin Eyrich

-Manage projects and training initiatives
-Create and deliver content
-Lead programs and workshops
-Develop new training curricula in order to support strategic initiatives to improve the knowledge and skills of commercial employees
-Collaboration with other departments to diagnose gaps in order to create, execute and lead training programs initiatives to address the needs of the Intuitive Commercial Employees

Key admin support for all the top managers (CEO, CFO, CDO, Head of BD, Head of Commercial)
-coordinating Board communications, Board meetings, Scientific Advisory Meetings and other key events
-support internal processes (eg certain Finance and confidential HR processes) Plan, coordinate and organize meetings and events ( internal and external)
• Book flight, hotels and trains for different Managers and provide comprehensive itinerary
• Completes projects by assigning work to clerical staff; following up on results.
• Prepares reports by collecting and analyzing information.
• Contributes to team effort by accomplishing related results as needed.

Plan, coordinate and organize meetings and events ( internal and external)
• Completes projects by assigning work to clerical staff; following up on results.
• Produce information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
• Prepares reports by collecting and analyzing information.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Book flight, hotels and trains for different Managers and provide comprehensive itinerary • Welcome guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
• Contributes to team effort by accomplishing related results as needed.

• Personal responsibility for coordination of congresses and meetings at international level
• Organization of all related material (print and e-media activities at the stand, etc.)
• Close collaboration with Communication and Marketing agencies in order to develop according material ( E- and Print Media)
• Communication and collaboration with independent internal and external partners, such as hotels, restaurants, congress organizers, etc.
• Participant management and VIP support at internal and external events
• Selection of hotels, organization of catering, dinners, sightseeing and transfers, including contract negotiations
• Budget planning, control and further charging to various cost centers
• Selection and implementation Registry Tool (web based)

Example: As a member of the project team in the creation of the new office in Dubai (UAE), responsible for marketing and events. Successful completion of the project with opening ceremony in January 2014 on the occasion of the ENT Congress in Dubai with 1100 participants. Development of the booth concept and control of the construction. Marketing accompanying actions and activities at the stand. Organization of hotels, catering and dinners, registration of guests. Successful implementation of complex event within budget.

• Personal responsibility for coordination of congresses and meetings at international level
• Organization of all related material (print and e-media activities at the stand, etc.)
• Close collaboration with Communication and Marketing agencies in order to develop according material ( E- and Print Media)
• Communication and collaboration with independent internal and external partners, such as hotels, restaurants, congress organizers, etc.
• Participant management and VIP support at internal and external events
• Selection of hotels, organization of catering, dinners, sightseeing and transfers, including contract negotiations
• Budget planning, control and further charging to various cost centers
• Selection and implementation Registry Tool (web based)

Example: As a member of the project team in the creation of the new office in Dubai (UAE), responsible for marketing and events. Successful completion of the project with opening ceremony in January 2014 on the occasion of the ENT Congress in Dubai with 1100 participants. Development of the booth concept and control of the construction. Marketing accompanying actions and activities at the stand. Organization of hotels, catering and dinners, registration of guests. Successful implementation of complex event within budget.

• Management of the entire customer service with 6 employees
• Responsible for the hiring process and -in collaboration with HR department -for contract issues
• Close collaboration with staffing services agencies to find ideal candidates (temporary staff)
• Responsible for order processing, invoicing, quoting and credits
• Interface between marketing, distributors, sales representatives and marketing team

• Management of the entire customer service with 15 employees
• Responsible for the hiring process and -in collaboration with HR department -for contract issues
• Close collaboration with staffing services agencies to find ideal candidates (temporary staff)
• Close collaboration with work council; very familiar with labor law
• Responsible for order processing, invoicing, quoting and credits

• Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
• Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
• Communicated product quality and market comparisons by creating sales presentations.
• Managed revenue models, process flows, operations support and customer engagement strategies.

• Built relationships with customers and community to establish long-term business growth.
• Evaluated costs against expected market price points and set structures to achieve profit targets.
• Implemented systems and procedures to increase sales.
• Communicated product quality and market comparisons by creating sales presentations.