KESAOBAKA T. F. THAMAGE
Gaborone
Summary
Risk management and insurance professional with 2 years of experience in risk assessment and customer service, expert in CRM and financial analysis. Key achievements include increasing client satisfaction by 30% through improved service delivery and coordinating risk management workshops, enhancing awareness among 70% of participants. Seeking a Risk Management and Insurance position at Assure Wealth, where I bring my risk assessment and customer service skills to support your mission of providing comprehensive insurance solutions and exceptional client service. Managed risk data for 50+ reports, providing essential insights for strategic planning, and reduced processing time by 15% due to streamlined workflows.
Overview
5
5
years of professional experience
Work History
Assistant Real Estate Officer
Office of the Receiver
09.2024 - Current
- Maintained organized and accurate records of all client interactions, transaction documents, and property details for seamless reference when necessary.
- Collected and maintained careful records of rental payments and payment dates.
- Completed annual rent calculations using housing database software.
- Assisted in conducting site inspections at various locations for properties under the Office of the Receiver.
- Assisted in the drafting of the maintenance schedules and inspection schedule for various quarters, and participated in the maintenance activities.
Assistant Risk Officer
Ministry of Justice
06.2024 - Current
- Assist with implementation of the ERM Work Plan
- Assist in arranging for risk management workshops and trainings geared towards promoting risk awareness and understanding.
- Arranges for risk assessments at the operational level and assists in populating risk registers.
- Tracks agreed-upon risk action plans.
- Collects and analyses data for risk reporting purposes
- Prepare risk reports.
Front Desk Receptionist Assistant
Gaborone Study and Vocational Center
05.2023 - 11.2023
- Handled incoming and outgoing phone calls and routed callers to appropriate personnel
- Monitored company emails, replied to customers and forwarded messages to appropriate parties
- Managed data to provide periodic reports on encounters and demographics
- Operating the payment point and handling payments
- Dealing with refunds and payment discrepancies
- Follow up on client payments.
Admin Officer: Short- and Long-term Insurance
Mothotota Investments (pty) ltd T/A Key Wealth
01.2021 - 12.2021
- Signing of new policies, generation of quotations and claims handling issues
- Worked on special projects, taking lead on important project initiatives
- Documented customer interactions in company CRM system
- Reviewed expense reports and accurately reconciled with receipts
- Generation of quotations for clients and maintaining records
- Capturing new business, amendments, cancellations and refunds
- Calculations for commissions for company representatives
- Commission schedules, reconciliation, insurance underwriting
- Customer service - Help clients over the counter and telephonically
- Undertakes such other related duties as directed by supervisor
- Process claims, follow up with underwriters and handle queries
- Preparation of Tenders.
Education
BSc (Honors) - Risk Management and Insurance
Ba Isago University
01.2022
Skills
- Time Management
- Payment Processing
- Telephone Etiquette
- Information Recording
- Property inspection
- Lease administration
- Teamwork
- Customer service
- Microsoft office
- Maintenance
- Payment collection
- Interpersonal skills
Accomplishments
- Client satisfaction- Increased client satisfaction by 30% through improved service and delivery
- Risk Data Management Excellence- Managed risk data for 5 reports, providing essential insights for strategic planning
- Risk Management Workshops- Coordinated 5 risk management workshops, improving awareness among participants.
Training
Enterprise Risk Management- Department of Internal Audit-2024
DRIVERS LICENSE STATUS
Class B
FAVOURABLE POSITIONS
Risk Officer / Compliance Officer / Analyst / Accounts Information management Officer / Underwriting Consultant / Insurance Broker
Timeline
Assistant Real Estate Officer
Office of the Receiver
09.2024 - Current
Assistant Risk Officer
Ministry of Justice
06.2024 - Current
Front Desk Receptionist Assistant
Gaborone Study and Vocational Center
05.2023 - 11.2023
Admin Officer: Short- and Long-term Insurance
Mothotota Investments (pty) ltd T/A Key Wealth
01.2021 - 12.2021
BSc (Honors) - Risk Management and Insurance
Ba Isago University
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