Summary
Overview
Work History
Education
Skills
Accomplishments
Training
DRIVERS LICENSE STATUS
FAVOURABLE POSITIONS
Timeline
Generic

KESAOBAKA T. F. THAMAGE

Gaborone

Summary

Risk management and insurance professional with 2 years of experience in risk assessment and customer service, expert in CRM and financial analysis. Key achievements include increasing client satisfaction by 30% through improved service delivery and coordinating risk management workshops, enhancing awareness among 70% of participants. Seeking a Risk Management and Insurance position at Assure Wealth, where I bring my risk assessment and customer service skills to support your mission of providing comprehensive insurance solutions and exceptional client service. Managed risk data for 50+ reports, providing essential insights for strategic planning, and reduced processing time by 15% due to streamlined workflows.

Overview

5
5
years of professional experience

Work History

Assistant Real Estate Officer

Office of the Receiver
09.2024 - Current
  • Maintained organized and accurate records of all client interactions, transaction documents, and property details for seamless reference when necessary.
  • Collected and maintained careful records of rental payments and payment dates.
  • Completed annual rent calculations using housing database software.
  • Assisted in conducting site inspections at various locations for properties under the Office of the Receiver.
  • Assisted in the drafting of the maintenance schedules and inspection schedule for various quarters, and participated in the maintenance activities.

Assistant Risk Officer

Ministry of Justice
06.2024 - Current
  • Assist with implementation of the ERM Work Plan
  • Assist in arranging for risk management workshops and trainings geared towards promoting risk awareness and understanding.
  • Arranges for risk assessments at the operational level and assists in populating risk registers.
  • Tracks agreed-upon risk action plans.
  • Collects and analyses data for risk reporting purposes
  • Prepare risk reports.

Front Desk Receptionist Assistant

Gaborone Study and Vocational Center
05.2023 - 11.2023
  • Handled incoming and outgoing phone calls and routed callers to appropriate personnel
  • Monitored company emails, replied to customers and forwarded messages to appropriate parties
  • Managed data to provide periodic reports on encounters and demographics
  • Operating the payment point and handling payments
  • Dealing with refunds and payment discrepancies
  • Follow up on client payments.

Admin Officer: Short- and Long-term Insurance

Mothotota Investments (pty) ltd T/A Key Wealth
01.2021 - 12.2021
  • Signing of new policies, generation of quotations and claims handling issues
  • Worked on special projects, taking lead on important project initiatives
  • Documented customer interactions in company CRM system
  • Reviewed expense reports and accurately reconciled with receipts
  • Generation of quotations for clients and maintaining records
  • Capturing new business, amendments, cancellations and refunds
  • Calculations for commissions for company representatives
  • Commission schedules, reconciliation, insurance underwriting
  • Customer service - Help clients over the counter and telephonically
  • Undertakes such other related duties as directed by supervisor
  • Process claims, follow up with underwriters and handle queries
  • Preparation of Tenders.

Education

BSc (Honors) - Risk Management and Insurance

Ba Isago University
01.2022

Skills

  • Time Management
  • Payment Processing
  • Telephone Etiquette
  • Information Recording
  • Property inspection
  • Lease administration
  • Teamwork
  • Customer service
  • Microsoft office
  • Maintenance
  • Payment collection
  • Interpersonal skills

Accomplishments

  • Client satisfaction- Increased client satisfaction by 30% through improved service and delivery
  • Risk Data Management Excellence- Managed risk data for 5 reports, providing essential insights for strategic planning
  • Risk Management Workshops- Coordinated 5 risk management workshops, improving awareness among participants.

Training

Enterprise Risk Management- Department of Internal Audit-2024

DRIVERS LICENSE STATUS

Class B

FAVOURABLE POSITIONS

Risk Officer / Compliance Officer / Analyst / Accounts Information management Officer / Underwriting Consultant / Insurance Broker

Timeline

Assistant Real Estate Officer

Office of the Receiver
09.2024 - Current

Assistant Risk Officer

Ministry of Justice
06.2024 - Current

Front Desk Receptionist Assistant

Gaborone Study and Vocational Center
05.2023 - 11.2023

Admin Officer: Short- and Long-term Insurance

Mothotota Investments (pty) ltd T/A Key Wealth
01.2021 - 12.2021

BSc (Honors) - Risk Management and Insurance

Ba Isago University
KESAOBAKA T. F. THAMAGE