Ketshepaone Tweimone
Maun,MUB
Summary
Results-driven professional with a proven track record in team management and strategic planning, enhancing operational efficiency at Hotel Impossible. Demonstrated expertise in advanced Microsoft Office applications and critical thinking skills has led to successful project outcomes and high levels of client satisfaction. Known for adaptability and exceptional interpersonal abilities, ready to embrace new challenges and contribute effectively to organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Business Development (freelance)
Exombakhian Family Pty Ltd
Maun
12.2020 - Current
- Handled inquiries proficiently to maintain high client approval.
- Developed strategies to improve overall team productivity.
- Achieved goals by working smoothly with team members.
- Efficiently assessed consumer requirements.
- Partnered effectively with colleagues to ensure timely delivery of projects.
- Facilitated prompt resolution of customer requests.
- Sustained high level of customer satisfaction through varied communication channels.
- Utilized effective people skills to initiate dialogue with customers.
Offshore Reservations and Contract Officer
Hotel Impossible
Maun
03.2018 - Current
- Efficiently managed electronic filing systems by ensuring accurate information capture.
- Processed requests by issuing invoices and obtaining proforma invoices.
- Facilitated reservations for local and overseas visitors through Expedia.
- Facilitated receipt of payments for hotels via DPO Group.
- Enhanced hotel partnerships by promoting Expedia services across the country.
- Ensured smooth check-in/check-out processes with effective follow-ups.
- Assessed and adjusted strategies to enhance efficiency.
- Identified essential targets and priority service lines.
- Designed marketing plans aligned with company goals and market trends.
- Led and executed strategy derived from industry analysis.
- Evaluated potential markets for alignment with product and service offerings.
Acting Front Office Manager (part-time)
Peo Luxury Apartments
09.2022 - 09.2024
- Assisted guests with greetings, calls, and emails.
- Oversaw staff in maintaining high standards of customer care.
- Maintained adherence to hotel policies and procedures.
- Facilitated inter-departmental communication to ensure operational efficiency.
- Designed and applied methods to improve operational efficiency.
- Conducted frequent assessments of front desk operations to pinpoint improvement areas.
- Ensured financial transactions were documented accurately.
- Monitored inventory of essential supplies at the front desk including stationary and key cards.
- Ensured professional conduct while resolving issues efficiently.
- Organized reservation logs efficiently.
- Coordinated with housekeeping department to address guest requests.
- Reviewed daily subordinates’ reports on occupancy and revenue.
- Directed invoice preparation for guests, maintaining meticulous precision.
- Organized routine sessions for evaluating and implementing new processes.
- Boosted sales by improving customer retention initiatives.
- Handled filing tasks and organized paperwork.
Intern Programs Officer
Ministry of Gender, Youth, Sports and Culture
Maun
10.2016 - 03.2018
- Analyzed youth fund beneficiaries and company expenditures.
- Worked alongside local nonprofit organizations and community leaders to achieve shared objectives.
- Fostered effective collaboration with team members and leadership.
- Demonstrated proficient telephone communication skills.
- Defined project objectives to track development.
- Oversaw operations to evaluate beneficiary performance metrics.
- Streamlined file management for efficient access.
- Authored and presented loan recovery analyses to senior programs officer.
- Guaranteed compliance with legal requirements for grants.
Travel Consultant (Attachment)
Real Events Travel & Tours
Gaborone
05.2016 - 06.2016
- Shared comprehensive details about travel destinations and packages.
- Crafted travel plans, comprising flight bookings, car rentals and hotel reservations.
- Facilitated itinerary modifications for travelers.
- Managed diverse customer communication channels effectively.
- Partnered with airlines, hotels, and vendors to secure competitive rates.
- Ensured awareness of ongoing industry developments, promotional periods, and product availability.
- Facilitated transactions using diverse payment options like credit cards, cash, and checks.
- Provided insights on exchange rate movements for international trip bookings.
- Analyzed competitor pricing strategies for advantage.
- Assisted with visa application process for pre-trip preparations.
- Maintained full compliance with company policies during travel arrangements.
- Researched new destinations to enhance product offerings.
- Reviewed and validated travel details before authorizing tickets.
- Attended networking events, enhancing brand visibility.
- Evaluated airline regulations, tariffs and rules.
- Executed efficient reservations through GDS technology.
- Created bespoke itineraries aligned with individual preferences.
- Processed transportation requests utilizing computer-based systems.
Education
Advanced Diploma - International Tourism
Gaborone Institute for Professional Studies (GIPS)
12.2015
Botswana General Certificate of Secondary Education -
Gantsi Senior Secondary School
12.2011
Skills
- Collaborative Team Management
- Detail-Oriented Data Input
- Invoice Management
- Billing Process Oversight
- Reservation Coordination
- Operational Oversight
- Strategic Planning
- Effective Organization
- Advanced Microsoft Office Skills
- Critical Thinking for Problem Solving
Accomplishments
- Certificate of Achievement in Amadeus Novice Course
References
- Witness Rari, Managing Director, Hotel Impossible, witnessrari@gmail.com, 76670777
- Botshelo Sesinyi, Managing Director, Exombakhian Family, b_exombakha@yahoo.com, 72960038
- Kgomotsego Nkomba, Programs Officer 1, Ministry of Gender, Youth, Sports & Culture, kayothomile@gmail.com, 6862136
Volunteer Experience
Executive Secretary, Okavango of Social & Environmental Conservation (NGO), Provide support to fundraising activities by maintaining donor databases, preparing fundraising materials and assisting in the organization of fundraising events., Performing general tasks such as managing correspondence, organizing meetings and maintaining calendars., Assist in organizing meetings, including scheduling, preparing agendas, taking minutes and distributing relevant documents., Preparing and formatting documents, reports and presentations for internal and external use.
Languages
- English
- Setswana
Certification
- Certificate of Participation in Developing Essential Digital skills for Women and youth in Africa.
- Certificate of participation in Latest WHO HIV service delivery and differentiated service delivery for HIV treatment.
- Statement of Participation for Human Resources: recruitment and selection.
- Certificate of Attendance on Basic Business Management
Languages
English
First Language
References
References available upon request.
Timeline
Acting Front Office Manager (part-time)
Peo Luxury Apartments
09.2022 - 09.2024
Assistant Business Development (freelance)
Exombakhian Family Pty Ltd
12.2020 - Current
Offshore Reservations and Contract Officer
Hotel Impossible
03.2018 - Current
Intern Programs Officer
Ministry of Gender, Youth, Sports and Culture
10.2016 - 03.2018
Travel Consultant (Attachment)
Real Events Travel & Tours
05.2016 - 06.2016
Advanced Diploma - International Tourism
Gaborone Institute for Professional Studies (GIPS)
Botswana General Certificate of Secondary Education -
Gantsi Senior Secondary School
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