Ketshepile G. Nthomiwa
Strategy And Performance Management
Gaborone,P. O. Box 504733, South East
Summary
Strategic Performance Improvement Coordinator with background in assisting matrix organizations in policy, strategy development and performance management. A versatile employee with over 15 years of experience mentoring and leading teams in performance improvement and goal achievement. Known for having exemplary organizational, decision-making and problem-solving talents.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Performance Improvement Coordinator
Directorate On Corruption And Economic Crime-DCEC
Gaborone, South East
04.2021 - Current
- Assessed performance in relation to goals and made recommendations to promote continuous improvements.
- Initiated training and mentoring methods to help department employees better understand improvement procedures.
- Researched and implemented new improvement systems and methodologies, which increased operational efficiency.
- Developed performance indicators for effectiveness of improvement activities and techniques.
- Championed new Lean strategies, framework and project elements to drive multidisciplinary growth and process overhaul.
- Mentored and coached Six Sigma Green Belts in lean manufacturing and continuous improvement processes.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
- Evaluated employee performance and equipment organization to assess and improve plant operations.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Performance Improvement Coordinator
Attorney General Chambers
Gaborone, South East
08.2020 - 03.2021
- Educated staff on organizational mission and goals to help employees achieve success.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Identified business development challenges and customer concerns for proactive resolution.
- Assessed performance in relation to goals and made recommendations to promote continuous improvements.
- Researched and implemented new improvement systems and methodologies, which increased operational efficiency.
- Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment.
- Mentored and coached Six Sigma Green Belts in lean manufacturing and continuous improvement processes.
- Developed Continuous Improvement/Lean production training programs for onsite implementation.
- Managed quality assurance initiatives.
- Prepared reports and technical documentation of day-to-day production processes.
Assistant Manager- Performance Reforms
Ministry Of Local Government And Rural Development
Gaborone , South East
01.2016 - 07.2020
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Developed strategy to increase sales and drive profits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Education
Post Graduate Certificate - Enterprise Risk Management
Botwana Accountancy College
Gaborone 07.2015 - 12.2015
Master Of Science - Strategic Management
University of Derby
Derby 07.2020 - 11.2021
Bachelors Degree - Social Work
University of Botswana
Gaborone 08.2011 - 05.2014
Skills
Effective communication
Performance goal achievement
Process improvement strategies
Business policies and procedures
Risk mitigation plans
Training and onboarding
Business Process Analysis
Employee training
Process improvement solutions
Team Supervision
Performance improvement
Risk mitigation strategies
Impact reviews
Business administration
Strategic planning
Negotiation
Business planning
Financial Management
Business Development
Budgeting
Teamwork and Collaboration
Active Listening
Attention to Detail
Interpersonal Communication
Problem-Solving
Policy interpretation
Strategy development Management and Evaluation
Project Management
Change Management
Talent Management
Research
Stakeholder Management
Additional Information
Special Assignments
* Member of the Botswana National Change Management frame-work Technical team
* Member of the Botswana National Ministerial Assessment Technical Committee
* Member of the Technical Advisory Committee of the Botswana National Annual Performane Report
* Technical team Member for the DCEC Results Based Monitoring and Evaluation framework
* Member of the DCEC senior management team Quality Management System ISO 9001:2015
Referees;
Mr. Tymon Katlholo
Director General, DCEC
P/Bag 00344
Gaborone
Tel; 3914002 Cell; 75029302, email; tymkatlholo@gov.bw
Lopang Pule
Senior Manager, Ministry of Local Government and Rural Development
Gaborone
Cell; 71870481
Email; lpule@gov.bw
Boresetse Modise
Manager HR, Ministry of Local Government and Rural Development
Private Bag 006
Gaborone
Tel;3658400, cell; 71328289
Email; brmodise@gov.bw
Certification
Certified -International BalancedScorecard Practitioner, [Balanced ScorecardInstitute) [2016] number 170725-8
Special Courses
* Prince2 Project Management
* Project Management Essentials
* Microsoft Project Skills
* Six Sigma Green belt
* LEAN Kaizen Management
* Strategy Development
* Change Management
* International Balanced Scorecard Master Class
* Qualitative Research Methods
* Monitoring and Evaluation
* Quality Management System ISO 9001:2000
*Work Improvement Teams
Timeline
Performance Improvement Coordinator
Directorate On Corruption And Economic Crime-DCEC
04.2021 - Current
Certified - Prince2 Project Management Practitioner, People Cert, (2020) Number GR656181090KN
12-2020
Performance Improvement Coordinator
Attorney General Chambers
08.2020 - 03.2021
Master Of Science - Strategic Management
University of Derby
07.2020 - 11.2021
Certified -International BalancedScorecard Practitioner, [Balanced ScorecardInstitute) [2016] number 170725-8
12-2016
Assistant Manager- Performance Reforms
Ministry Of Local Government And Rural Development
01.2016 - 07.2020
Post Graduate Certificate - Enterprise Risk Management
Botwana Accountancy College
07.2015 - 12.2015
Bachelors Degree - Social Work
University of Botswana
08.2011 - 05.2014