Hi, I’m
Kewagamang Maake
Barlady/ Barrister
Gaborone,GA
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Friendly Bartender with exceptional Skill and Skill skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
10
years of professional experience
1
Certification
Work History
Doppio Zero RestaurantGaborone
Bartender
08.2023 - Current
Job overview
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Cafe Bar Liquor ResturantJohannesburg, South Africa
Barista
01.2015 - 03.2020
Job overview
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Ninos Coffee ShopJohannesburg, South Africa
Barista
02.2014 - 09.2016
Job overview
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
Education
Diageo Bar AcademyCapetown
from Disability Awareness
03.2024
University Overview
- Completed professional development in Subject
Diageo Bar AcademyCapetown
from Leadership &Negotiation
02.2024
University Overview
- Completed professional development in Subject
Reats TrainingJohannesburg
NQF LEVEL 5 from Educational Assessment, Testing, And Measurement
08.2016
University Overview
- Completed professional development in Subject
Skills
Suggestive Selling
Beverage Preparation
Menu Memorization
Health codes compliance
Customer Service
Complex Problem-Solving
Staff Management
Preparing garnishes
Outgoing Personality
Liquor, beer, and wine knowledge
Cocktail Service
Teamwork and Collaboration
Excellent Communication
Certification
Leadership & Negotiation
Timeline
Leadership & Negotiation
03-2024
Bartender
Doppio Zero Restaurant
08.2023 - Current
Barista
Cafe Bar Liquor Resturant
01.2015 - 03.2020
Barista
Ninos Coffee Shop
02.2014 - 09.2016
Diageo Bar Academy
from Disability Awareness
Diageo Bar Academy
from Leadership &Negotiation
Reats Training
NQF LEVEL 5 from Educational Assessment, Testing, And Measurement