KGOTHATSO IGNICIOUS SEHLOLA
Lobatse
Summary
Dynamic banking professional with extensive experience at ACCESS BANK, excelling in cash handling and transaction processing. Proven ability to enhance customer satisfaction through effective account reconciliation and prompt query resolution. Adept at managing documentation and fostering strong client relationships, ensuring seamless operations and compliance with banking standards.
Overview
7
7
years of professional experience
Work History
Teller
ACCESS BANK
08.2018 - Current
- Safe custody of cash received, processing withdrawal transactions, and other duties.
- To process and receipt all types of remittances received across the public counter.
- Pay out petty cash and aid with any functions undertaken in the cash office.
- Ensure till takings are correctly recorded and prepared for transfer to the bank and secure carriers.
- Examine all instruments presented for payment for correctness;.i.e date, amount in figures and words agree signatures etc.
- Correctly identifying customers being paid.
- Correctly identifying approved all known agents where this applies.
- Ensuring cash breakdowns are legibly written down at the back of all vouchers.
- Ensuring that money tags are stamped and signed by and the Cash Officer before being deposited into the Vault.
- Cover back office administrative tasks when required
Branch Operations Officer(SECONDMENT)
ACCESS BANK
08.2023 - 02.2024
- Receive, evaluate, and process all customer information requests within the
- Refer customer request beyond limit to appropriate authority
- Respond to customer information requirements promptly and efficiently
- Ensure the printing and mailing of account statements to customers as specified during accounts set up
- Ensure proper documentation/ posting of all transactions and authorization of transactions within approval limits
- Process customer request for drafts, funds transfer, and other operational requests
- Process all back-office entries for drafts, funds transfer and other operational requests
- Reconcile drafts account on daily basis
- Raise entry to debit charges on customer accounts for services rendered e.g. cheque book
- Perform other duties as assigned by Branch Service Manager
Customer Care Agent
ACCESS BANK
08.2018 - 09.2019
- Reconciled of account statements
- Query resolution
- Marketed bank products
- Escalated customer queries to relevant persons
- Stopped stolen / lost debit and prepaid cards
- Answered daily incoming customer calls
- Interpreting of customer account and loan statements
- Unlocking and resetting internet banking user passwords
- Unlocked and resetting mobi user passwords
- Deregistered failed mobi registrations
- Offered financial literacy to customers
- Booked Funds
Education
Developing Your Emotional Intelligence
LinkedIn Learning
01.2019
Corporate Credit analysis
Corporate Finance Institute
01.2019
Certificate - proficiency
Botswana Accountancy College
01.2008
Diploma - Software Engineering
Botho University
Honors Diploma - I.T and Business Skills
Botho University
Skills
- Cash handling
- Transaction processing
- Customer identification
- Account reconciliation
- Document management
- Funds transfer
General Achievements
- Finalist-Long Jump (BISA ATHLETICS NATIONALS 2004)
- Chairperson of the Anti-Aids Club (2005)-Nanogang CJSS
- Executive Secretary-Botho College SRC (01/01/10-02/28/10)
- Quarter – Finalist (2010 South African Universities Debate Championships)
- Finalist-(2011 Links ICT challenge-Debate) (2nd Position)
- Finalist-(2012 Links ICT challenge-Debate) (2nd Position)
- PRO Christ the King Cathedral Choir-2019
- PRO-Andante Chorus Community Choir-2020
References
- Mr. Adam Mmoloki, Branch Operations Supervisor-Square Branch, +26772860707
- Mr. Kevin Keitumetse, Access Bank-Customer Due Diligence-MANAGER, +26771614049
- Mr. Uyapo Monyatsi, Branch Ops. Supervisor, Access Bank- Square Branch, +26774905174
Training
- Training on Personal Management
- Public Speaking
- Pan African Debate Training
- South African Debate Training
- Workplace Culture Journey-Access Bank
- Delight your customers.
- Access Bank Future Leaders
- Access Bank Culture Journey Project team member
Personal Competencies
- Ability to work in a team
- Innovative and attentive to detail
- Time management observant
- Tactful and articulate
- Problem solving
- Team Leader
- Good listening, verbal and written communication skills
Personal Information
- ID Number: 172318110
- Date of Birth: 06/27/89
- Gender: Male
- Nationality: Motswana
- Place of Birth: Lobatse
Timeline
Branch Operations Officer(SECONDMENT)
ACCESS BANK
08.2023 - 02.2024
Customer Care Agent
ACCESS BANK
08.2018 - 09.2019
Teller
ACCESS BANK
08.2018 - Current
Developing Your Emotional Intelligence
LinkedIn Learning
Corporate Credit analysis
Corporate Finance Institute
Certificate - proficiency
Botswana Accountancy College
Diploma - Software Engineering
Botho University
Honors Diploma - I.T and Business Skills
Botho University
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