KHUMISO KATLEGO MANTSWE
Finance And Banking Graduate
Ledumadumane,GA
Summary
A highly resourceful, adaptable and passionate International Finance and Banking degree holder with extensive experience in ensuring efficiency, accuracy and resolves outstanding issues by getting to the root of the problem. A quick learner who is capable of picking up new concepts and has experience in arranging a larger range of administrative tasks and also possessing a full understanding of basic finance and accounting principles seeking to obtain a position where she can utilize her skills, knowledge and experience within a company offering growth and opportunity.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Customer Service Agent
Direct BPO (Pty) Ltd
10.2023 - Current
- Resolving/responding to customers queries taking ownership of customer service issues to ensure resolution and walking customers through basic troubleshooting or setup processes
- Keeping records of customer interactions, transactions, comments, and complaints
- Complying with set customer service standards, company/client policies and procedures to ensure customer confidence, satisfaction and loyalty
- Maintaining data protection and confidentiality for company and client
- Building sustainable relationships and trust with customer accounts through open and interactive communication
Office administrator
Ease Holdings (PTY) LTD
12.2022 - 09.2023
- Ensuring that all communications are properly recorded, distributed to the relevant individuals or departments, and responded to in a timely manner
- Handling petty cash by recording transactions, reconciling balances, and ensuring proper documentation
- Utilizing QuickBooks accounting software proficiently for data entry, report generation, and other financial tasks
- Maintaining accurate and up-to-date financial records, including invoices, payments, and expenses
- Maintaining an organized filing system for easy retrieval of documents
- Preparing documents by typing, formatting, proofreading, and distributing them as required.
Education
BA (Hons) International Finance and Banking - undefined
Botswana Accountancy College
05.2018 - 05.2021
Certificate of Proficiency, Long term Insurance - undefined
Insurance Academy of Botswana
02.2022 - 05.2022
Certificate of Proficiency, Short term Insurance - undefined
Insurance Academy of Botswana
11.2022 - 05.2023
Financial Modeling and Valuation Analysis - undefined
Corporate Finance Institute (CFI)
05.2022 - 05.2022
Skills
Valid driving license (Class B)undefined
Contacts
+267 77470758 / 77667791, khumiso.mantswe@gmail.com
Volunteering And Trainings
- Entrepreneurship training program
- LinkedIn Excel Essential Training (Office 365)
- ABSA Ready to Work training
Hobbies And Interests
Volunteering, Reading articles, Cooking, Topical Research
Software
Microsoft Office, Excel, QuickBooks, Outlook, Google sheets, Slack
References
- Mr. Prakash Kumar, Ease Holdings (Pty) Ltd, The director, +267 71 688 930 / +267 311 7271
- Mrs. Cynthia Chakahwata, Programme Leader- BA (Hons) International Finance and Banking, +267 3953 062 (Extension 3857), cynthia@bac.ac.bw
- Dr. Tapiwa Gande, Lecturer- Portfolio Manager (Business Programs), +267 395 3062, tapiwag@bac.ac.bw
Timeline
Customer Service Agent
Direct BPO (Pty) Ltd
10.2023 - Current
Office administrator
Ease Holdings (PTY) LTD
12.2022 - 09.2023
Certificate of Proficiency, Short term Insurance - undefined
Insurance Academy of Botswana
11.2022 - 05.2023
Financial Modeling and Valuation Analysis - undefined
Corporate Finance Institute (CFI)
05.2022 - 05.2022
Certificate of Proficiency, Long term Insurance - undefined
Insurance Academy of Botswana
02.2022 - 05.2022
BA (Hons) International Finance and Banking - undefined
Botswana Accountancy College
05.2018 - 05.2021
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