Khumoetsile Bagai
Palapye,Botswana
Summary
Accomplished Area Manager skilled at driving key performance indicators and sales to achieve budgeted goals. Reliable Area Manager able to thrive in high-volume, fast-paced environments. Driven Area Manager with experience ensuring ongoing improvement of customer service standards within assigned territory. Talented Area Manager with expert team leadership, planning and organizational skills. Equips employees to independently handle issues and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
31
31
years of professional experience
16
16
years of post-secondary education
Work History
Area Manager
Botswana Housing Corporation
Palapye, Botswana
04.1992 - Current
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Drove revenue increases and team morale by developing and deploying incentivized sales uptake.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
- Expanded client bases , building lasting relationships to grow profit.
- Oversaw direct reports to achieve efficiency targets.
- Resolved conflicts promptly to promote positive environments for customers.
- Exceeded sales forecast figures through superior customer care.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
Senior Estate Officer
Botswana Housing Corportion
Palapye, Botswana
06.2010 - 06.2017
- Facilitated smooth occupant changeovers by forwarding meter reading and liaising with utility companies.
- Maintained high administrative standards to maximise data accuracy.
- Explained terms of lease and amounts to be paid by tenants.
- Assessed portfolio of properties to guarantee compliance with industry regulations.
- Vetted potential tenants by assessing bank statements, verifying identification, and contacting references.
- Coordinated with maintenance for required repairs.
- Resolved maintenance issues in line with relevant procedures.
- Organised remedial work and check-out reports for tenancy terminations.
- Acted as main point of contact for tenants, contractors and third party agents.
- Established key relationships with potential leasers and renters.
- Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
- Conducted routine inspections in line with proper procedures and within agreed timescales.
- Drafted lease contract and collected deposits from tenants.
- Collaborated with security personnel to install security devices and comply with safety measures.
Estates Officer
Botswana Housing Corporation
Gaborone, Botswana
04.1992 - 05.2010
- Communicated terms and conditions to prospective buyers or tenants.
- Monitored property market trends to accurately anticipate and meet customer demand.
- Oversaw transfer of property rights to meet strict deadlines.
- Identified and planned new real estate projects and new building construction in partnership with developers.
- Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
- Coordinated sales through communication with buyers, sellers and solicitors.
- Estimated costs using working knowledge of current market trends.
- Inspected rental properties before and after tenancies, appropriately handling bond payments.
Education
Bachelor of Commerce - Property (Real Estate)
Curtin University of Technology
Perth ,Western Australia 08.2007 - 08.2009
Diploma of Commerce - PCurtin roperty
Curtin International College
Perth Australia 06.2006 - 08.2007
Certificate In Land Use Management - Land Management
Botswana Polytechnic
Botswana 01.1987 - 12.1987
GCSE - General Certificate of Education
Shashe River Secondary School
Tonota Botswana 01.1982 - 12.1986
PSL - Primary Leaving Certificate
Rauwe Primary School
Tonota , Botswana 01.1975 - 12.1981
Managemnet Developemnt Programme - Africa
Stellenbosch of University Business School
Gaborone 02.2019 - 07.2019
Skills
- Sales strategies
- Business development and planning
- Mentoring and coaching
- Product and service expertise
- Product knowledge
- Key Performance Indicator monitoring
- Employee management
- Customer service
Languages
English
Advanced
Timeline
Senior Estate Officer
Botswana Housing Corportion
06.2010 - 06.2017
Bachelor of Commerce - Property (Real Estate)
Curtin University of Technology
08.2007 - 08.2009
Diploma of Commerce - PCurtin roperty
Curtin International College
06.2006 - 08.2007
Area Manager
Botswana Housing Corporation
04.1992 - Current
Estates Officer
Botswana Housing Corporation
04.1992 - 05.2010
Certificate In Land Use Management - Land Management
Botswana Polytechnic
01.1987 - 12.1987
GCSE - General Certificate of Education
Shashe River Secondary School
01.1982 - 12.1986
PSL - Primary Leaving Certificate
Rauwe Primary School
01.1975 - 12.1981
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