Kopanang Maungo
Summary
Dynamic and results-driven professional with a strong background in healthcare administration, social media engagement, and wellness program coordination.Experienced in medical billing and coding,infomation management, regulatory compliance, and driving operational improvements. Adept at developing and executing social media strategies to enhance brand presence, with a proven track record in building client relationships and improving operational efficiency. Passionate about delivering exceptional service, fostering teamwork, and driving positive outcomes in both healthcare and digital marketing environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Health Information Management Officer
MRI BOTSWANA LIMITED
Maun
02.2021 - Current
- Creation and maintenance of electronic claim records.
- Managing physical and electronic records systems, ensuring secure storage, indexing, and easy retrieval of information.
- Conducting staff wellness programs and ensuring accurate documentation of wellness initiatives.
- Medical Database Support
- Produce reports on the utilization and accessibility of the records systems, providing insights for process improvement.
- Drug screening and onsite occupational health examinations.
- Collaborate with cross-functional teams to ensure standardized records management practices across the organization.
Part-time Social Media Marketing Manager
OPEN SANDS SAFARI
MAUN
06.2024 - Current
- Developed engaging write-ups that highlighted Safari experiences and wildlife, contributing to a 60% boost in audience interaction and platform growth during my tenure.
- Launched and managed social media platforms, growing engagement from 0% to 70% within the first 6 months.
- Launched "Animal of the Week" series that gained 50% engagement across platforms, spotlighting the safari's diverse wildlife.
- Created a video campaign highlighting a private full-day safari trip experience, which achieved notable engagement within the first week of my tenure.
- Improved audience retention by 40% by analyzing insights and optimizing posting schedules.
- Conducted market research and competitive analysis to identify new opportunities for growth.
- Increased international bookings by 45% through targeted campaigns showcasing unique safari expereiences.
Part-time Brand and Social Media Manager
SMILES DENTAL CLINIC
Maun
01.2024 - 10.2024
- Overseeing the clinic's interactions with the public by implementing and designing social media platforms' content strategies that align with business goals.
- Boosted customer inquiries by 45% by implementing creative and engaging marketing strategies.
- Orchestrated collaborations with influencers, driving a 50% improvement in brand awareness and user-generated content.
- Planning and coordinating marketing events and commemorations (World Oral Health Day, school visits, and pop-ups at events) that achieved a 40% growth in overall TikTok and Facebook traffic.
- Enhanced customer satisfaction by 35% by responding promptly to dental services inquiries across all platforms.
- Successfully increased followers across all social media platforms by 70% within the first 6 months by running tailored campaigns (teeth whitening, braces, and aligner campaigns).
- Managed social media crises effectively, reducing potential backlash and maintaining a 95% positive clinic sentiment score.
Occupational Health and Safety Officer
BOTSWANA PUBLIC OFFICERS PENSION FUND
GABORONE
05.2020 - 01.2021
- Assisting in the delivery of related educational programs and disseminating information to employees and the general public
- Coronavirus (COVID-19) screening
- Reviewing and reporting on the staff's compliance with health and safety rules
- Assisting in the preparation of various reports, documents, and forms
- Performing other related duties as assigned
Student Intern
SIR SERETSE KHAMA BARRACKS HOSPITAL
GABORONE
07.2018 - 11.2018
- Lab processing
- Record Keeping.
- Recommended data management practices to improve health care information management systems
- Healthcare Network database support (Epi Info, PIMS)
- Ensuring that all communications and marketing material aligns with company/brand standards
- Checking and ordering supplies
- Preparing oral and written presentations and reports on NCDs and patient data in the clinic
Education
Bsc(hons) - Health Information Management
BOTHO UNIVERSITY
Gaborone12.2019
Skills
- Leadership skills
- Social Media and Marketing Strategy
- Analytical and problem solving skills
- Research
- Client Relationship Management
- Health and Wellness program coordination
- Medical terminology
- Good written and oral skills
- Creative and Innovative skills
Certification
- Community Journalism-Basic Principles for effective Storytelling, Yali Africa
- Medical Coding Course-ICD.10 Coding and Medical Billing-Career Growth Institute
- Leadership and programme management in infection prevention and control (IPC) - World Health Organization
- Finance foundations-Risk Management, LinkedIn skills
- Content Creation-Strategy and tools, LinkedIn skills
- Basic Life Support (BLS) certificate for healthcare providers, MRI Academy
Languages
- Setswana
- English,
Timeline
Part-time Social Media Marketing Manager
OPEN SANDS SAFARI
06.2024 - Current
Part-time Brand and Social Media Manager
SMILES DENTAL CLINIC
01.2024 - 10.2024
Health Information Management Officer
MRI BOTSWANA LIMITED
02.2021 - Current
Occupational Health and Safety Officer
BOTSWANA PUBLIC OFFICERS PENSION FUND
05.2020 - 01.2021
Student Intern
SIR SERETSE KHAMA BARRACKS HOSPITAL
07.2018 - 11.2018
Bsc(hons) - Health Information Management
BOTHO UNIVERSITY
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