Kumbulani Moshosheli
Lobatse,BOX 1394
Summary
Seasoned Assistant Store Manager at FOURS CASH & CARRY BOTSWANA, adept in stock management and team leadership. Excelled in boosting sales and enhancing customer satisfaction, demonstrating a keen eye for detail and a flexible approach to work planning. Successfully managed a team of 130, increasing food department sales by 36% and liquor department by 27%.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
FOURS CASH & CARRY BOTSWANA
PALAPYE
10.2022 - Current
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
- Planned layouts for optimum workflows and business results
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
- Tracked supplier performance against contract terms and implemented corrective actions
- Boosted sales through successful advertising campaigns
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points
- Established clear expectations and objectives for team members and helped each achieve goals
- Maintained financial and administrative controls, accurately tracking funds and keeping records current
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- Brought in new customers with unique customer appreciation events and special sales
Assistant Branch Manager
SEFALANA CASH & CARRY
Jwaneng
10.2020 - 02.2022
- Managed a branch size of over P18,000,000 in stockholding and a team of 75 full-time employees.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Successfully ran the stock take as the stock controller and the stock bearer.
- Assessed expansion plans, and presented costs to forecast trends, and recommend changes.
- I responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
- Maximized efficiency through effective resource allocation and employee management.
- Directed merchandising, promotion, and brand loyalty efforts for the business segment with the greatest sales volume, which has increased sales by 36% compared to last year in the food department.
- Attained expert level of product knowledge, becoming the go-to person for major sales and vendor negotiations.
- I interviewed, hired, and trained staff associates, and equipped them to comply with company policies and procedures.
Manager Trainee
SEFALANA CASH & CARRY
07.2019 - 10.2020
- Implementing new policies and understand each departments (e.g Receiving, buying, merchandise and administration)
- Get familiar with personnel duties and participate in company's strategic planning
- Helped managers in evaluating performance
- Conferred with customers each day to maintain current understanding of needs
Customer Service Team Leader
ORINOCO, HOSTING ORANGE BOTSWANA CALLS
11.2018 - 06.2019
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used CRM to keep records of customer interactions, customer accounts and file documents
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Consulted with outside parties to resolve discrepancies and create expert solutions
- Delivered prompt service to prioritize customer needs
Customer Service Representative
DIRECT BPO, HOSTING MASCOM BOTSWANA CALL SERVICE
02.2018 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Recommended products to customers, thoroughly explaining details
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Delivered prompt service to prioritize customer needs
Peer Educator
FACE THE NATION BOTSWANA
06.2012 - 08.2014
- Met with students and discussed educational goals and expectations
- Worked with students in classrooms or home environments to provide educational support
- Promoted development of good study habits and learning skills
- Stressed importance of good study habits by encouraging students to create personalized study plans
- Organized group tutoring sessions to help students struggling in similar areas
Education
POSTGRADUATE DIPLOMA - PGD Level 7 - Strategic Management and Leadership
EDUBEX COLLEGE
Gaborone, Botswana12.2022
POSTGRADUATE CERTIFICATE - Enterprise Risk Management
BOTSWANA ACCOUNTANCY COLLEGE
Gaborone, Botswana09.2021
CERTIFICATE IN WHOLESALE & RETAIL LEVEL 2 - Wholesale & Retail Level 2
Sefalana Management Training program
Gaborone, Botswana08.2020
BBA - Business Administration
UNIVERSITY OF WORCESTER UK
Gaborone, Botswana06.2018
Advanced Diploma to Degree level - Business Administration
INSTITUTE OF DEVELOPMENT MANAGEMENT (NCC EDUCATION)
03.2017
Botswana General Certificate In Secondary Education - BGCSE
SHASHE RIVER SCHOOL
Gaborone, TONOTA, Botswana01.2009
Skills
- Stock management
- Flexible schedule
- POS systems
- Work Planning and Prioritization
- Inventory counting
- Staff supervision
- Time management
- Attention to detail
- Team building and leadership
Hobbies and Interests
Badminton
References
- Bezi Nkhwa, Sefalana, Gaborone, Botswana, +267 75460821, thamaga@sefcash.co.bw
- Mmoloki Kgwadi, Sefalana, Gaborone, Botswana, +267 74135961, mkgwadi@sefcash.co.bw
- Bame Lekoko, Group Human Resources Manager at Fours Cash and Carry, +267 72105319
Languages
English
Timeline
Assistant Store Manager
FOURS CASH & CARRY BOTSWANA
10.2022 - Current
Assistant Branch Manager
SEFALANA CASH & CARRY
10.2020 - 02.2022
Manager Trainee
SEFALANA CASH & CARRY
07.2019 - 10.2020
Customer Service Team Leader
ORINOCO, HOSTING ORANGE BOTSWANA CALLS
11.2018 - 06.2019
Customer Service Representative
DIRECT BPO, HOSTING MASCOM BOTSWANA CALL SERVICE
02.2018 - 11.2018
Peer Educator
FACE THE NATION BOTSWANA
06.2012 - 08.2014
POSTGRADUATE DIPLOMA - PGD Level 7 - Strategic Management and Leadership
EDUBEX COLLEGE
POSTGRADUATE CERTIFICATE - Enterprise Risk Management
BOTSWANA ACCOUNTANCY COLLEGE
CERTIFICATE IN WHOLESALE & RETAIL LEVEL 2 - Wholesale & Retail Level 2
Sefalana Management Training program
BBA - Business Administration
UNIVERSITY OF WORCESTER UK
Advanced Diploma to Degree level - Business Administration
INSTITUTE OF DEVELOPMENT MANAGEMENT (NCC EDUCATION)
Botswana General Certificate In Secondary Education - BGCSE
SHASHE RIVER SCHOOL
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